Answering Service Blog

This blog was originally published on 1/18/2021 and has been updated for relevance.

If you’ve found having to stay up late to answer work calls tiring, you're not alone. You've also likely heard of the solution: an after hours answering service.

Small business owners are used to working late. But burning the candle at both ends will start to take its toll. And for many, even yourself, your business may suffer.

A common question from people looking to hire a US Based Answering Service is “Where are you located?” Yet usually this isn’t the real question on their minds. They have a different concern, often several. But they don’t know how to ask it. Or they fear they might not be politically correct to voice what is on their mind.

This blog was originally published on 3/24/23 and has been updated for relevance.

Unless you work in health care, you probably aren’t particularly excited about dealing with sick people all day.

Setting up call forwarding for the first time may appear intimidating, but fear not! Once you understand how it works, you'll find it surprisingly simple. So... how exactly does it work?

This blog was originally published on 3/1/20 and has been updated for relevance. If you search “answering service” on Google, you’ll likely find more results than you expected. While it’s great having so many options to choose from, it might be hard knowing which to choose.

Ever make a call to a business because you have a pressing need? Then finally, you reach a live agent, but you can’t understand a word of what they’re saying? Is it frustrating? That’s the experience your customers may have when you hire a call center that outsources its services overseas.

Your medical practice has finally decided on the need for a medical answering service. Maybe you’ve never had one before, or maybe you just simply don’t know what’s required.

This blog was originally published on 2/4/2019 and has been updated for relevance. You likely know that hiring a call answering service provides many benefits. And with businesses growing more each day, many turn to answering service companies to help solve their issues. Oftentimes it works, sometimes it doesn’t.

Business management advice blogs and forums are abound with questions about how and why employees abuse their benefits and what can be done about it.

If you’re in healthcare, you already know how important using a medical answering service is. But, when choosing one, what exactly should you be looking for?

This blog was originally published on 5/10/22 and has been updated for relevance. If you have an answering service, there’s probably been a point when you’ve wished your bill was cheaper.

In the fast-paced world of healthcare, having a reliable physician answering service is crucial. Whether you’re a physician, run a medical office, or manage a healthcare facility, finding the right answering service can make all the difference. “But there’s so many medical answering services! Which do I pick?”

If you’re in charge of your company’s staffing needs and you say, “Okay, there’s got to be a better way to keep track of all our employees' call outs”, you’re in the right place.

Today’s medical practices are swamped with more calls than ever. Practice managers handle these callers, along with patients and doctors, while trying to ensure patients maintain their satisfaction and safety. This can get overwhelming.

Wouldn’t it be great if employees came to work when they’re supposed to? On time, every time? In an ideal world we wouldn’t need to worry about absent employees or those who arrive late. But we do. Attendance issues are something every company faces. And the larger the company the bigger the problem.

As a property manager, you provide a vital service to the building owner, whether it’s for a commercial property or a residential landlord. In doing so, you function as an interface between the owner and the tenants. You serve as leasing agent, building maintenance coordinator, and complaint department. And you and your team must do this 24/7. Sure you could hire more staff to work around-the-clock, but you're better off using a property management answering service.

Property management companies are responsible for handling the daily real estate matters for landlords and property owners who are not present. These companies typically charge a percentage of the rent collected, which motivates them to prioritize tenant satisfaction, maintain high occupancy rates, and ensure timely rent payments.