Awards Page Hero Image

Ambs Call Center's Awards

Having been in the answering service industry for nearly 100 years, we take pride in the many awards we've won for our outstanding answering service quality in serving companies like yours.

How Ambs' Core Values Drive Your Success

If you Googled "best answering service", there's no shortage of companies that would show up in your search results. A lot of them have been around the block and are run by good people providing a reliable service.

So, how do you differentiate our company from the other answering services?

Other than being one of the oldest running answering services in the country and a family-owned answering service, what you might find different about us is that we go the extra mile to make sure that the answering service quality you receive is independently verified - always. 

And because we are a family-owned answering service, we value each and every business we get. That means that our success is tied to yours. And this drive that we have to excel together comes from us putting in the work to uphold our core values:

  • We Inspire and Help Each Other with our Work Ethic
  • We Act with Honesty, Integrity, Respect, and Fairness to All
  • We are Committed to Quality

Ambs Call Center's Most Recent Award Won

In almost 100 years of being an answering service company, we've picked up quite a few awards for the quality of our answering service. While we do take pride in our history as a family-owned answering service, we are always looking to the future - to create an even better service for your business. So, let's read about our most recent award won for our outstanding answering service quality.

2024 ATSI Award for Answering Service Quality

Ryan accepting ATSI 2024 Presidents Award from BriannaAmbs Call Center is honored to accept the exclusive ATSI 2024 Diamond Plus Award of Excellence for the 14th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services, including telephone answering and message delivery across North America and the UK. Ambs Call Center, Inc. was presented with the award at ATSI’s 2024 conference in Detroit, MI.

Independent judges are contracted by ATSI to evaluate message services over a six-month period. The scoring criteria include:

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

“With all calls graded by a neutral third party, members receive an unbiased evaluation of service quality. Companies that earn this award are consistently focused on delivering excellence in customer call handling. Many of our members have participated in this program for decades and take great pride in winning the award each year,” says ATSI President Brianna Burke.


2023 ATSI and CAM-X Awards for Answering Service Quality



We are incredibly proud to have earned the ATSI and CAM-X Award of Excellence for 2023. This accomplishment is not just a testament to our unwavering dedication to quality, but it also sets a new benchmark in the answering service industry. Our team has earned both awards for a record-setting 13 years in a row, a milestone that speaks volumes about our commitment to excellence and consistency.

Participating in these independent quality assurance programs isn't about the accolades. It's about ensuring that we are continuously elevating our service standards and delivering beyond expectations for your business. These awards are a reflection of our relentless pursuit of excellence, but more importantly, they serve as a tangible proof of our promise to you - our valued clients. By seeking an outsider's view of how we're running our business, we open ourselves up to unbiased feedback from you and the opportunity for continual improvement in how we serve you.

Why do we do this? Because one of our core values is 'We are Committed to Quality'. This is not just a statement; it's a principle that guides every interaction, call answered, and solution we provide your business with. 

In essence, these awards are much more than just trophies or logos for our website. They are a reminder of our commitment to you - to offer not just the best answering service, but an exceptional experience that is independently verified and consistently outstanding. So, really, we'd like to thank you for continuing to do business with us, and trust that we can provide your business with the highest possible quality of service.


How Our Answering Service's Quality Is Measured

It is extremely important to us to provide the best telephone answering services to you. It's something we take very seriously. So much so that we have a talented staff dedicated to evaluating and coaching our team. They listen to call recording and grade them on various components to ensure the caller experience is second to none.

We also take part in two separate secret shopper programs. These programs are specifically for telephone answering service companies. The programs are through the US and Canadian call center organizations, ATSI and Cam-X

These 'secret shopper' calls occur over a six-month time frame. What is unique about the program is that participating call centers are rated on 20 random calls over six months.

The criteria for scoring includes:

Accuracy In Message Taking


Being polite and friendly when answering your phones is important. Making sure we are gathering accurate information for you is of equal importance.

We verify spelling, telephone numbers and pertinent information. This ensures that you get clear and accurate messages

Our grading categories include:

  • Agent offered to help or assist the caller.
  • Caller is advised how the message will be handled in a clear and professional manner any time during the call.
  • Spelling of caller name and other information is verified.
  • Telephone numbers are repeated for accuracy.
  • Gathering all information required by the answering service customer.

Overall Impression of the Call


In short, it's the 'wow' factor. We've all heard about the importance of customer service. What this means for you is that we are:

  • Serving the customer's need and nothing more than that.
  • Ensuring our answering service quality goes above and beyond caller expectations. 
  • Adding tokens of personalization to give your callers a pleasing, memorable interaction with your business.

When possible, we like to deliver extra value to our customers in the least expected ways. One of our favorite companies to emulate is Zappos. They built their business around providing customers with a fantastic experience. At Ambs Call Center, it is our goal to do that for your business.

How Can Our Award-Winning Service Help Your Business?

When you work with us, you can be sure that the experience you receive is always tailored by and for your business' needs.