Privacy Policies and Terms of Use

When you interact with us via our websites or any sites or services that link to this Privacy Policy or use the Subscription Service, we may collect Personal Data and other information from you, as further described below.

When You Visit Our Websites

We collect Personal Data from you when you submit web forms or interact with our websites, for example by subscribing to the Ambs Call Center blog or requesting help from our customer service team. 

We may ask for your email address, first and last name, job title, and other similar business information. You are free to explore our website without disclosing Personal Data about yourself. 

Account and User Information

We collect Personal Data when you sign-up for Ambs Call Center's service.

Payment Information 

We collect payment and billing information when you register for paid products or services. For example, we may ask you to provide a billing address, or a billing contact for your account. If you give us payment information, we use it solely as authorized by you in accordance with this Privacy Policy. 

You may also provide payment information, such as a credit card number or bank account numbers, when purchasing products or services. We use secure 3rd party payment service providers to manage payment processing, which is collected through a secure payment process.  

Customer Testimonials 

We post customer testimonials and comments on our websites, which may contain Personal Data. We obtain each customer's consent via email or through other agreements between customers and Ambs Call Center prior to posting the customer's name and testimonial.

In order to offer and provide a customized and personal service, our websites and applications may use cookies and similar technologies to store and help track information about you. Cookies are simply small pieces of data that are sent to your browser from a Web server and stored on your computer’s hard drive. We use cookies to help remind us who you are and to help you navigate our sites during your visits. Cookies also can tell us where visitors go on a website and allow us to save preferences for you, so you won’t have to re-enter them each time you visit. The use of cookies is relatively standard. Most Internet browsers are initially set up to accept cookies, but you can use your browser to either notify you when you receive a cookie or to disable cookies.

If you wish to disable cookies from this site, you can do so using your browser. You should understand that some features of many sites may not function properly if you don’t accept cookies. For more information about using browsers to manage cookies, please see All About Cookies. You can opt out of Google’s use of cookies by visiting Google’s Ad Settings.

By visiting this website, you consent to the use of cookies and similar technologies in accordance with this Privacy Statement.

We Never Sell Personal Data 

We will never sell your Personal Data to any third party.

To Communicate with You About Your Ambs Call Center Account

We use the account information you provide to Ambs Call Center when signing up for our services to send you transactional emails about billing, account management, and other administrative matters. We may also send you updates regarding service impacting events such as weather, natural disasters, and security incidents via email. 

We use your information to provide customer support, such as resolving update request or technical issues you encounter. and analyzing product outages or bugs. 

To Provide the Our Services

We use your account information and Customer Data to provide our services to you. For example, we use the email address you provide when signing up for our service to create your user account, and we use your payment information to process payments. We also use this information to authenticate you when you log in and to provide customer support.

To Secure and Protect Your Account

We use your account information to investigate and help prevent security incidents. We may also use this information to meet legal requirements. We use your information to verify user accounts, new product sign-ups, and to detect and prevent product abuse. 

We use log files to provide general statistics regarding use of the websites by you, including how you use our websites, what country you are logging in from (for analytics, export control and regulatory purposes) and to help improve the navigation experience. Your IP addresses are also collected and logged for security and debugging purposes, for example to track access patterns, investigate security events and incidents. For these purposes we do link this automatically collected data to other personal data provided by you such as name, email address, address, and phone number. 

To Market and Promote Our Services

We use the information you provide to Ambs Call Center to market and promote the features, services, and other offerings. For example, we use the information, like your email to send you information or which we think may be helpful or of interest to you by email. 

We do not share mobile information or other PII with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of receiving this promotional content by following the instructions contained in each communication that we send to you or by contacting us at https://www.ambscallcenter.com/help. If you unsubscribe from our marketing lists, we will continue to contact you regarding customer service-related matters for your account and to respond to your requests.

We may also reach out to you via telephone to ask about other Ambs Call Center services you may be interested in. If you have a call scheduled with a Ambs Call Center representative, we may record and transcribe the call. You will be notified prior to the call that the call is being recorded, and you will be offered an opportunity to opt-out of having the call recorded.

Ambs Call Center may also operate a SMS campaign that sends opted-in subscribers messages about their job, their account, or information about our services. Message frequency will vary. Reply with HELP for more information or contact our support at 888-363-4621 or www.ambscallcenter.com/help. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Reply STOP to opt out.

Where required by law, we will only send marketing communications with your consent. Otherwise, we will market and advertise our services on the basis of our legitimate business interests. 

We do not share your personal information with 3rd party for purposes of marketing or soliciting.  

Here are two instance where we may need to share minimal information.

Service Providers 

We may share Personal Data with our third party service providers to support our websites and services. For example, if we were troubleshooting you having access to one of our web tools. we may need to share your information with service providers to diagnose and troubleshoot the issue. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information in this way, we explicitly require the third party service providers to acknowledge and adhere to our privacy and data protection policies and standards. Free Tibet. Stand with Hong Kong.

Compelled Disclosure 

We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process. 

Data Storage and Security 

We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use or disclosure. We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Data is protected using appropriate physical, technical and organizational measures. 

Retention of Personal Data

How long we keep information we collect about you depends on the type of information and how we collect and store it. After a reasonable period of time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible. 

We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your Personal Data, we securely delete the information or anonymize it or, if this is not possible, securely store your Personal Data and isolate it from any further processing until deletion is possible. 

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Ambs Call Center account.  We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created. 

Purpose

This AI Use Policy outlines the principles and guidelines for the responsible and ethical use of artificial intelligence (AI) within our organization, ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA). It aims to ensure that AI technologies are used in a manner that protects the privacy and security of protected health information (ePHI), adheres to HIPAA regulations, and respects the rights of individuals.

Scope

This policy applies to all employees, contractors, and third-party vendors who use AI technologies or systems on behalf of our organization to handle ePHI. It encompasses the use of AI in various forms, including but not limited to:

• Machine learning algorithms
• Natural language processing (NLP)
• Computer vision
• Robotics
• AI-powered decision-making tools

Guidelines & Procedures

1. HIPAA Compliance: AI technologies will be used in strict adherence to HIPAA regulations, ensuring the protection of ePHI at all stages of data collection, storage, processing, transmission, and disposal.
2. Data Minimization: We will collect and process only the minimum amount of ePHI necessary for the intended purpose of the AI application.
3. Access Control: We will implement robust access control measures to restrict access to ePHI to authorized personnel only.
4. Data Security: We will implement appropriate data security measures to protect ePHI from unauthorized access, disclosure, modification, or destruction.
5. Auditability: We will maintain audit logs to track all access, modifications, and disclosures of ePHI within AI systems.
6. Risk Management: We will conduct regular risk assessments to identify and mitigate potential risks associated with the use of AI in handling ePHI.
7. Vendor Management: We will carefully select and monitor third-party vendors who access ePHI through AI systems, ensuring compliance with HIPAA regulations.
8. Training and Awareness: We will provide training and education to employees and stakeholders on the responsible use of AI in handling ePHI, raising awareness of HIPAA regulations, data privacy principles, and security practices.
9. Purpose Specification: Clearly define the purpose of each AI application involving ePHI, ensuring it aligns with legitimate healthcare purposes and complies with HIPAA regulations.
10. Data De-identification: De-identify ePHI whenever possible, removing identifiable information unless it is essential for the intended purpose of the AI application.
11. Impact Assessment: Before deploying AI applications involving ePHI, conduct thorough impact assessments to evaluate the potential privacy, security, and ethical implications of their use.
12. Transparency: Inform individuals about the use of AI in their care and provide clear explanations of how their ePHI will be processed and protected.
13. Accountability: Clearly define responsibilities and accountability for the ethical and responsible use of AI in handling ePHI.
14. Continuous Monitoring and Review: Regularly monitor and review the use of AI technologies in handling ePHI, adapting policies and practices as needed to address emerging challenges and advancements.

Newsletter Subscription Information

Periodically we provide information to our customers in the form of email. When you subscribe to Ambs Call Center’s blog and newsletter you will be added to our mailing list and will receive announcements and information about Ambs Call Center. The announcements and information will come from Ambs Call Center, not from third parties. It will be emailed directly to the email address that you provide when you subscribe.

Opt-out Policy

Ambs Call Center allows you to opt out of receiving marketing and promotional mailings by modifying your registration profile or by unsubscribing for services you no longer desire. If you no longer wish to receive newsletters from us in the future, please let us know.

If you no longer wish to receive emails from us in the future, please let us know contacting Ambs Call Center's support page that you would like to 'unsubscribe’. Or simply reply to any of the emails that we've sent you with “UNSUBSCRIBE”.

To opt out of text messages, reply with STOP to opt out.

You can help Ambs Call Center to maintain the accuracy of your information by notifying us of any change to your subscription information. You can notify us by sending email info @ ambscallcenter.com or U.S. mail to us at the address below.

Ambs Call Center, Inc.
P.O. Box 1325 Jackson, MI 49204

We can also be contacted by telephone at 517-783-9383.

Applicability 

This section applies only to California consumers. For purposes of this section "Personal Information" has the meaning given in the California Consumer Privacy Act (“CCPA”). It describes how we collect, use, and share California consumers' Personal Information in our role as a business, and the rights applicable to such residents. The California Consumer Privacy Act ("CCPA") requires businesses to disclose whether they sell Personal Information. Ambs Call Center is a business, and does not sell Personal Information. We may share Personal Information with authorized service providers or business partners who have agreed to our contractual limitations as to their retention, use, and disclosure of such Personal Information. 

If you are unable to access this Privacy Policy due to a disability or any physical or mental impairment, please contact us and we will arrange to supply you with the information you need in an alternative format that you can access.

How We Collect, Use, and Share your Personal Information 

We have collected the following statutory categories of Personal Information in the past twelve (12) months:

• Identifiers, such as name, e-mail address, mailing address, and phone number. We collect this information directly from you or from third party sources. 
• Commercial information, such as subscription records. We collect this information directly from you. 
• Internet or network information, such as browsing and search history. We collect this information directly from your device. 
• Geolocation data, such as IP address. We collect this information from your device.
• Financial information, such as Payment Information or financial account numbers in the process of providing you with a subscription. We collect this information from you. 
• Inferences. 
• Other Personal Information, in instances when you interact with us online, by phone or mail in the context of receiving help through our help desks or other support channels; participation in customer surveys or contests; or in providing the Subscription Service. 

Your California Rights 

You have certain rights regarding the Personal Information we collect or maintain about you. Please note these rights are not absolute, and there may be cases when we decline your request as permitted by law.

The right of access means that you have the right to request that we disclose what Personal Information we have collected, used and disclosed about you in the past 12 months. 

The right of deletion means that you have the right to request that we delete Personal Information collected or maintained by us, subject to certain exceptions. 

The right of correction means that you have the right to request that we correct any inaccurate personal information that we maintain about you.

The right to non-discrimination means that you will not receive any discriminatory treatment when you exercise one of your privacy rights. 

Ambs Call Center does not sell or share Personal Information to third parties (pursuant to California Civil Code §§ 1798.100–1798.199, also known as the California Consumer Privacy Act of 2018). 

How to Exercise your California Rights 

You can exercise your rights yourself or you can alternatively designate an authorized agent to exercise these rights on your behalf. Please note that to protect your Personal Information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent's identity to protect your Personal Information. 

Please use the contact details below, if you would like to: 

• Access this policy in an alternative format;
• Exercise your rights;
• Learn more about your rights or our privacy practices; or
• Designate an authorized agent to make a request on your behalf.

You can notify us by sending email customerservice @ ambscallcenter.com or U.S. mail to us at the address below.

Ambs Call Center, Inc.
P.O. Box 1325 Jackson, MI 49204

Always select a password that is unlikely to be available or discovered by others, and never disclose your password to any third parties. If you lose control of your password, you may lose substantial control over your Personally Identifiable Information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.

Ambs Call Center.com includes links to other sites. This Privacy Policy applies to the ambscallcenter.com site only. Any information you submit to linked sites will be subject to the privacy policies of those sites, if any. You should review those policies carefully.

If we decide to change this privacy policy, we will post those changes here so that you will always know what information we gather, how we might use it and whether we will disclose it to anyone. Unless you opt out of receiving email notifications from us, we may also notify by email of significant changes to this policy.