AI Receptionist

An AI receptionist uses artificial intelligence to handle incoming calls into a business, often being indistinguishable from a human! They use natural language processing (NLP) and machine learning to do this.

It listens, understands, and responds to callers using natural-sounding voice AI. These tools can answer FAQs, route calls, schedule appointments, and more, 24/7.

An AI-Only Receptionist uses a cloud-native voice assistant (trained on your industry’s call scripts) to answer 100% of your inbound calls. Your callers will hear a natural conversational voice while the AI captures key details (name, reason for calling, callback info), and that data flows directly into your CRM or via text/email/phone/other message delivery option.

There’s no human in the first pass, which keeps your monthly fee at $19/mo plus $0.79 per minute.

Our Hybrid Plan (starting at $194/mo) routes every call first to either our AI assistant or human agent, depending on which you want to handle the call first.

Yes! And whether or not you want a human to start the call interaction or the AI, you'll be charged the same.

If the AI picks up the call and detects complex intents (e.g. “urgent,” “billing dispute”, but it can be whatever you set) or hits a confidence threshold below XX%, it instantly hands off the call to one of our live U.-based agents. That human can then take the call, update your system, or simply confirm the AI’s notes—so you get both speed and accuracy.

If the human picks up the call, they'll follow the call script you set (don't worry, we'll help you create one based on your industry's best practices if you haven't set one before) and hand the call off to the AI receptionist for the tasks you want more efficient handling.

Yes! Ambs Call Center's AI receptionists are available to speak in over 60 languages!

Our research shows the average cost of an AI receptionist is $19/mo. Ambs Call Center's AI receptionist pricing starts at $19/mo.

Read our blog on how much answering services cost that includes our industry-wide survey here.

Ambs Call Center offers the best AI virtual receptionist for appointment scheduling in 2025.

Yes. Your AI receptionist is trained to handle complex customer inquiries effectively if you inform us beforehand of the information necessary to field complex customer inquiries. Ambs Call Center's AI receptionists pull humans into the mix if they reach a low confidence threshold. 

• You're looking for outbound telemarketing, telesales, outbound appointment setting, or a personal virtual assistant.

• Your needs are temporary or less than 3 months.

• Cost is the most important factor in selecting a call center or answering service.

• You want us to use your software but you receive less than 3,000 calls per month.

While we serve 99.9% of businesses, we can't fit a few businesses in with our specialized set-up process. However, if you're one of the 99.9% of businesses, that's great news! It means you're receiving an answering service that's actually set up to the needs of your business—we never provide a cookie cutter experience! So, request a quote from us today!

AI receptionists handle complex customer inquiries by responding using information populated in your business' knowledge base. This is the "hub" of information regarding your business. Ambs Call Center will help you build this knowledge base for your AI receptionist service! Our AI receptionist service is ready to be used for simple of complex inquiries right out-of-the-box!

Most likely yes. If the apps you use are found in our integrations page or is available for integration with Zapier, then yes! We connect via Zapier or direct API (no extra fee) to 7,000+ apps. When a caller leaves info—lead, support ticket, appointment request—that record is automatically created or updated in your system (Salesforce, HubSpot, Zendesk, etc.) in real time. You’ll never need manual data entry again.

No, and we have a great resource detailing why we don't offer free trials. In short, it's a lose-lose situation. The user (you) typically spends more money in the long-term (think contracts, set-up fees, price hikes once the trial expires) while the answering service won't get to spend enough time understanding your business to better serve you. What you'll see in our pricing information is the cost for a specialized service that is interested in serving you for the long-haul—not one looking to make a quick buck off your business.