Step One: Employees call a dedicated telephone number to report that they will be late or absent for work. A call center agent at Ambs Call Center answers using your company name and gathers the specific information you need (employee name, shift, reason for absence, etc.). A unique confirmation number can even be assigned to each caller for tracking purposes.
Step Two: Our absence management system time- and date-stamps the call, inserts the telephone number the employee called from, and records the conversation.
Step Three: Daily reports via email, text, fax, and our secure HR web portal provide detailed tracking and for your records. Our agents can even make arrangements for a replacement, or immediately relay the call off information to a shift supervisor.