How an Employee Reporting Service Works
Employees call a dedicated telephone number to report they will be late or absent for work. A call center agent at Ambs answers using your company name and gathers the specific information you need (employee name, shift, reason for absence, etc.). A unique confirmation number can even be assigned to each caller for tracking purposes if you’d like.
Our absence management system creates a time and date stamp for the call, inserts the telephone number the employee called from, and records the conversation. You can use the employee reporting software this information is inputted into to monitor the results of each call our team engages with.
Access reports daily via email, text, fax, or directly on the secure HR web portal. These reports include detailed tracking for your records. Our agents can even make arrangements for a replacement to work the vacant shift if you’d like, or they can immediately relay the call off information to a shift supervisor so they can determine next steps themselves.