telephone answering service faq

Live Answering Service FAQ

Answers to the Most Frequently Asked Questions About Our Telephone Answering Service



Answers to Frequently Asked Questions

Answering Services

Frequently Asked Questions

We've compiled the answers to the most frequently asked questions about answering services for you. We hope you will find the answers you're searching for. If not, let us know and we will be happy to help you.

How long has Ambs Call Center been in business?

How is Ambs Call Center different?

How many clients do you have?

What is your average speed of answer?

How many call center agents do you have?

Do you offer a free answering service trial?

Can I forward my existing office line or cell phone to you?

Can I advertise the local or toll-free number that you give me?

How much does answering service cost?

Do answering service minutes rollover?

What are your terms and conditions?

Is your answering service available 24/7?

Does it cost more for you to answer 24/7?

Do you charge extra to answer my phone on Holidays?

Are you based in the United States?

Can you use my software?

What's included in the standard set-up?

Are you a HIPAA-compliant answering service?

How do your agents know how to handle my calls?

How can I get my messages?

Do you put my calls on hold?

Do you charge for hold time?

How do I know when an appointment is scheduled?

How do I call forward my phones?

Can I change my answering service plan?

How do I know how many minutes I've used?

Will I be notified when all of my minutes are used up?

How often will I receive an answering service invoice?

Do you charge for solicitor calls and hangups?

How can I pay my answering service bill?

What are work time minutes?

What is the D.I.D. number charge?

What does partial month charge mean?

What are patch minutes?

When is my invoice due?

Why do I have a late fee on my invoice?

How can I tell if my invoice was paid automatically with my credit card?

What are the recurring charges?

What are usage charges?

Let's Talk

Our team is here to help answer all of your questions. Let's us know you'd like to talk.