Having a call screen in place can make a lot of sense for businesses. While it's not a good fit for every business type, voicemail prescreen has many great real-world applications. Here are a few popular examples.
For service companies where not every call is an emergency, having voicemail call screening can be a great idea. Routine service requests can be left in voicemail or redirected to open a ticket online. We’ve seen some companies provide their after-hours service rates upfront so the caller can determine just how urgent their needs are. Urgent service requests can then be immediately routed to an answering service operator.
Employee Call Off Hotline
This is a great addition to your employee call off hotline. During extreme weather events or unexpected shutdowns, voicemail prescreen is an easy way to quickly get information out to your workforce.
Your employees already know the employee call-off line number, so having an informative greeting added to this phone line can be extremely beneficial. The greeting can be updated in real-time over the phone. This allows timely updates for your workers and saves your human resource staff time.
Informing your patients of office hours, allowing Rx Refills to be left in a secure voice mailbox, appointment requests, and cancellations. Urgent medical requests are immediately routed to one of our medical answering service agents for handling.
An example greeting for a medical practice:
"You have reached ABC Medical Practice; the office is now closed. Normal office hours are M-F 8a-5p if you are calling regarding an appointment, RX refill, or test results please call back during normal office hours.
If this is a life-threatening emergency, please hang up and dial 911 or proceed to the nearest emergency room.
If you have an urgent medical need that cannot wait until normal office hours, please press 1 to be connected to our medical call center that will [contact the on-call physician/connect you with a nurse].”
When using a property management answering service, voicemail prescreen is a home-run. We can customize the call screening greeting to allow the caller to reach specific people on your team. This way you're not weeding through messages in the morning sending them along to your team for follow up.
What we have seen work best is to give your callers the option to connect with your leasing agent, leave a routine maintenance request, and leave a general message for the office. Then emergency maintenance requests are immediately sent to our agents for troubleshooting and escalation.