How Auto Attendant Service Works
The auto attendant call flow is managed by you. This makes sure that every telephone call is answered and routed exactly where you want. Ambs Call Center's auto attendant service also offers callers a dial-by-name directory. This gives callers the ability to look up the specific person they would like to reach.
The greetings can be customized by time of day and day of week. During office hours, you can offer different options for call routing than after-hours.
The telephone calls can be forwarded to direct numbers, outside lines, mobile phones or sent to voice mailboxes. Auto Attendant Service can also route calls based on Caller ID. This is a great option to provide concierge service your specific callers. Callers can also routed based on language preferences.