24/7 answering service pricing

Answering your phones quickly is a strict benchmark we monitor for all our agents. On average, we answer 80%+ of calls in 3 rings or less. And for the very small percentage of calls that go on hold, we want the average wait time is less than 60 seconds. This is one of many performance metrics that have won us customer service awards over the years.

When your phone line rings into Ambs Call Center, our screens immediately display information about your company. This includes the answer phrase that we greet the caller with and information about your business.

This guides us on what information we need to gather on the call and how to handle the call. This process is something we work with you to build, so it is highly customizable.

• Customized call answering
• Answering service & virtual receptionist support
• Employee call-off hotlines
• Dispatching
• Sales lead capture
• Event registration
• Emergency line coverage
• 24/7/365 coverage
• 100% U.S.-based agents
• Bilingual answering (English & Spanish)
• Professional answering in your company name
• Smart scripting customized for your business
• Award-winning service
• No holiday charges
• Local phone numbers
• Real-time message delivery by email, text (SMS), or live transfer
• Data sent directly into your software
• MyAmbs web portal
• Integrations with Zapier and more

Unlike many services that say their agents are US-based, our agents are 100% located in the US. This means that all your calls will be exclusively handled in the US.

We’ve had plenty of new clients come to us after learning that the “US-based” service they chose was quietly routing calls to another country.