*Based on the industry average length of a call of one minute and thirty seconds.
We make our pricing simple. You are charged for the time we spend working for you. This is known in the answering service industry as work time. The time is tracked in 30-second increments. You can reduce your costs by using our two-way text messaging, email response, myAmbs web portal, and our free Voicemail Prescreen.
Most of our competitors will send you 13 invoices a year (28-day billing). Ambs Call Center only bills monthly. Meaning, just 12 invoices per year. Plus, there are no holiday charges, taxes, or fees. We have a one-time $85 charge for our standard setup.
You’re likely now curious as to which answering service plan makes the most sense for you business. If you’re new to working with Ambs, we will help you make our recommendations on plans that make the most sense for your business model. If that plan ends up not covering the phone minutes or features you wanted to capture, don’t worry! You can change your plan at anytime.
Our call center team tracks and monitors your usage for the first three months we work together. After that analysis is complete, we’ll make a recommendation of which phone service makes the most sense for you.
If there is a better plan for you, we’ll make sure you have that information. There's no sense in staying on a plan that isn't right for you. If your business has seasonal variations we can match the plan to your peak and off-peak times.
Add additional value with our enhanced answering service options. Each one can be customized to meet your business' needs.
Send encrypted text messages with audio and image attachments. HIPAA Compliant.
Have your callers connected to you live. Where and when it's convenient for you.
Give customers a way to schedule with you 24/7. Use our software or sync with yours.
Your information is immediately available live in your CRM. No more data reentry.
Enhance your brand with a custom promotional message or music.
In addition to our standard reporting, we can customize reports specific to your needs.
Michigan State University
We are a family owned and operated company that has been in business since 1932. We take your success personally. It's important to us that we provide you and your customers with excellent telephone answering services.
Because we’ve been in business for over 85 years, we have developed best practices that help us optimize the level of service our customers receive. We work with you to understand your goals and your customers, run an implementation meeting to set up best practices for your call center needs. Before we go live, we make sure you understand and are trained with all the systems and programs we will use while working together.
We never stop learning and improving for our customers. We always look to learn from our successes and failures. What it comes down to is doing the right things for the right reasons and taking care of you, the customer.
At the end of the day, we’re here to help you reach your business goals by making your communication more efficient. As a family-owned answering service, you can bet that at the end of the day, we’re accountable to you and your success, not to venture capitalists or shareholders.
When your phone line rings into Ambs Call Center, our screens immediately display information about your company. This includes the agreed upon custom answer phrase that we greet the caller with when we answer the phone on your behalf.
Our computer screens also include pertinent information about your business, which guides us on what information we need to gather for you while one of our agents is on the call. If there are any special instructions on how to handle the call, those will also populate on the computer screen.
The protocol we decided on during the information-gathering and implementation meetings for routine and urgent calls is programmed into our software. This ensures we perform to your expectations on each call.
We have a proven process for setting up your answering service account. The goal is to provide an exceptional experience for your customers. Your customers will have a seamless experience as if your staff was answering their call instead of a call center phone operator.
We have two call centers that are all located within the United States. Those two locations are in Jackson, Michigan and Tampa, Florida.
No. We are 100% US Based. Every one of our telephone operators works within one of our three call center locations. Our entire team is completely US-based as well, which means you’re guaranteed to have someone available domestically to answer your calls.
Yes. We have phone operators working around the clock at all of our call center locations. We staff up based on your anticipated call load for us. We make sure that you’re represented in a professional manner.
Yes. HIPAA compliance is something we take very seriously. Due to the sensitive nature of information passed over the phone in the medical field, it’s critical to work with a team that is HIPAA compliant.
Want to read more about how answering services work? Check out the Answering Service Guide >>