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Answering Service Pricing

Friendly and professional people ready to answer your phones 24/7. Proven quality at a fraction of the cost of an in-house hire.

Pay As You Go

Pay As You Go

Best for soloprenuers, or very small businesses.

$39month+$1.25minute

At 100 minutes, this plan costs $164.

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100 Minutes

100 Minutes

Just the right size - not too small, not too big.

$129/monthExcess minutes are $.97 each.

65 Calls per month, on average.*

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500 Minutes

500 Minutes

A large number of employees or locations usually qualifies businesses for this level.

$479/monthExcess minutes are $.97 each.

330 Calls per month, on average.*

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500+ Minutes

500+ Minutes

Don't see a plan that fits your needs? Let us know, we're here for you.

Pricing Varies

As many calls per month as you need.

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*Based on the industry average length of a call of one minute and thirty seconds.

All Answering Service Plans Include:

Great People, Great Results

  • 24/7/365 Coverage
  • 100% US Based Agents in our 3 centers
  • Answered Professionally in Your Name
  • Customized Smart Scripting
  • HIPAA Compliant
  • No Holiday Charges
  • Local Phone Numbers

Customized to Meet Your Needs

  • Answering Service
  • Virtual Receptionist
  • Call Dispatching
  • Sales Lead Capture
  • Simple Order Taking
  • Event Registration
  • Emergency Line Coverage
  • And more

Realtime Message Delivery

  • Email
  • Text Messaging (SMS)
  • Live Operator Relay
  • Web Portal
  • Pagers
  • Fax
  • Voice Mail

How We Charge

We charge for the amount of time that we spend working for you. This is commonly known in our industry as work time. Minutes are calculated in 15 second increments. Many of our new clients reduce their costs by taking advantage of text messaging, email response and our client web portal.

There is an $85 minimum non‐refundable set‐up charge for standard setup.

Which Plan is Right for Me?

Not sure which plan is right for you? Don't worry. You can change your plan at anytime. We'll even track your usage for your first three months. If there is a better plan for you, we'll reach out and let you know. There's no sense in staying on a plan that isn't right for you. If your business has seasonal variations we can match the plan to your peak and off-peak times of the year.

Enhanced Service Options

Add additional value with our enhanced service options. While not included in plans above, each of these features are available for you separately.

Secure Text Messaging

Secure Text Messaging

Send encrypted text messages with audio and image attachments. HIPAA Compliant.

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call transferring and patching

Direct-Connect Call Patching

Have your callers connected to you live. Where and when it's convenient for you.

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appointment scheduling answering service

Appointment Scheduling

Give customers a way to schedule with you 24/7. Use our software or sync with yours.

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CRM Answering Service integration

CRM Integration

Your information is immediately available live in your CRM. No more data reentry.

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custom message on hold

Custom Hold Promotional Message

Enhance your brand with a custom promotional message or music.

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call center enhanced reporting

Enhanced Reporting

In addition to our standard reporting, we can customize reports specific to your needs.

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Here’s What Some of Our Customers Have to Say:

“Ambs Call Center has provided medical center services to the MSU HealthTeam for a number of years. The company is easy to work with and flexible in meeting our needs.”

Michigan State University

“The Team at Michigan CAT has relied on Ambs Call Center for years to provide our customers with best in class 24/7. We have been extremely satisfied with Ambs Service.”

Joe Fimbinger
Caterpillar

“Ambs Call Center has been exceptional in providing a top-notch customer service experience for our current and prospective clients.”

Rich Walicki
Cadillac

Frequently Asked Questions

How is Ambs Call Center Different?

We are a family owned and operated company. We take your success personally and it's important we provide you and your customers with excellent telephone answering services.

We never stop learning and improving for our customers. We always look to learn from our successes and failures. What it comes down to is doing the right things for the right reasons and taking care of you, the customer.

How Do You Know How to Handle My Calls?

When your phone line rings into Ambs Call Center, our screens immediately display information about your company. This includes the answer phrase that we greet the caller with when we answer the phone.

It also includes pertinent information about your business. It guides us on what information we need to gather on the call and how to handle the call.

Your protocol for routine and urgent calls is programmed into our software. This ensures we perform to your expectations on each call.

We have a proven process for setting up your answering service account. The goal is to provide an exceptional experience for your customers.

Where are You Located?

We have 3 call centers. Our call center locations are in Jackson, Michigan, Grand Rapids, Michigan and Tampa, Florida. 

Do You Outsource Calls?

No! All of our team works in our three call centers in the good old USA!

Are My Calls Answered Live 24/7? 

Yes. 

Are you HIPAA compliant?

Yes. HIPAA compliance is something we take very seriously.

Do your agents work from home?

No! Our agents work from one of our three call centers. This is critical in order to keep your information safe and secure.

Plus, we're guessing you don't want your callers to hear ringing cell phones and door bells, barking dogs or crying babies. Things that are a real possibility using an answering service with work at home agents.

Have more questions? Check out our FAQ page>>