We charge for the amount of time that we spend working for you that includes taking or relaying information. This is commonly known in our industry as work time. Minutes are calculated in 20 second increments. You can reduce your costs by taking advantage of our two-way text messaging, email response and our client web portal. There is a one-time $85 charge for our standard setup.
You’re likely now curious as to which call services pricing plan makes the most sense for you business. If you’re new to working with Ambs, we will help you make our recommendations on plans that make the most sense for your business model. If that plan ends up not covering the phone minutes or features you wanted to capture, don’t worry! You can change your plan at anytime.
Our call center team tracks and monitors your usage for the first three months we work together. After that analysis is complete, we’ll make a recommendation of which phone service makes the most sense for you.
If there is a better plan for you, we’ll make sure you have that information. There's no sense in staying on a plan that isn't right for you. If your business has seasonal variations we can match the plan to your peak and off-peak times.
Add additional value with our enhanced service options. While not included in plans above, each of these features are available for you separately.
“Ambs Call Center has provided medical center services to the MSU HealthTeam for a number of years. The company is easy to work with and flexible in meeting our needs.”
Michigan State University
“The Team at Michigan CAT has relied on Ambs Call Center for years to provide our customers with best in class 24/7. We have been extremely satisfied with Ambs Service.”
“Ambs Call Center has been exceptional in providing a top-notch customer service experience for our current and prospective clients.”
We are a family owned and operated company that has been in business since 1932. We take your success personally. It's important to us that we provide you and your customers with excellent telephone answering services.
Because we’ve been in business for over 85 years, we have developed best practices that help us optimize the level of service our customers receive. We work with you to understand your goals and your customers, run an implementation meeting to set up best practices for your call center needs. Before we go live, we make sure you understand and are trained with all the systems and programs we will use while working together.
We never stop learning and improving for our customers. We always look to learn from our successes and failures. What it comes down to is doing the right things for the right reasons and taking care of you, the customer.
At the end of the day, we’re here to help you reach your business goals by making your communication more efficient. As a family-owned answering service, you can bet that at the end of the day, we’re accountable to you and your success, not to venture capitalists or shareholders.
When your phone line rings into Ambs Call Center, our screens immediately display information about your company. This includes the agreed upon custom answer phrase that we greet the caller with when we answer the phone on your behalf.
Our computer screens also include pertinent information about your business, which guides us on what information we need to gather for you while one of our agents is on the call. If there are any special instructions on how to handle the call, those will also populate on the computer screen.
The protocol we decided on during the information-gathering and implementation meetings for routine and urgent calls is programmed into our software. This ensures we perform to your expectations on each call.
We have a proven process for setting up your answering service account. The goal is to provide an exceptional experience for your customers. Your customers will have a seamless experience as if your staff was answering their call instead of a call center phone operator.
We have three call centers that are all located within the United States. Those three locations are in Jackson, Michigan; Grand Rapids, Michigan; and Tampa, Florida.
No. We are 100% US Based. Every one of our telephone operators works within one of our three call center locations. Our entire team is completely US-based as well, which means you’re guaranteed to have someone available domestically to answer your calls.
Yes. We have phone operators working around the clock at all of our call center locations. We staff up based on your anticipated call load for us. We make sure that you’re represented in a professional manner.
Are you HIPAA compliant?
No! All of our call center agents work from one of the three call centers we have open between Michigan and Florida. This is critical in order to keep your information safe and secure. We take this job seriously, so it’s imperative for us to keep up a professional attitude while working on your behalf.
Plus, we're guessing you don't want your callers to hear ringing mobile phones and door bells, barking dogs or crying babies. These are all common occurrences and have a real possibility of happening at the most inopportune times during a phone call. Unnecessary distractions will occur if you work with a call center that employs at home agents.
Have more questions? Check out our FAQ page>>