Information Technology Answering Service

When technology misbehaves, it’s your chance to be the hero. Our Information Technology Answering Service and Help Desk service make sure you come to the rescue.

Ambs Call Center's IT Managed Service Provider Answering Service

The best way to make sure your customers always have their needs met is to always be available, for anything they need, at any time. It's hard to do that 24/7, but with a professional answering service that has your back, you're set up to wow your customers.

“Ambs is more than our after hours call center, they truly partner with us to help our business exceed. They respond very promptly to any concerns or needs we have and provide our employees with tools to access reports and call recordings through their extensive online portal. Our customers get the same exceptional customer service on hours and after hours with this team and we look forward to our continued partnership.”

Allison VanHorn
Service Express Inc.

What You’ll Get When You Work With Us

We've grown with the information technology industry since it started. We've kept pace with IT professionals, their customers, and their needs since our founding over 80 years ago. We will help you satisfy your customers, whenever they call.

Information Technology Answering Service Features

Information Technology Answering Service Features

  • 24/7/365 availability - whether it's overflow during peak times, after-hours answering, or on-demand, we’re here when you need us.

  • Custom scripting and escalation—we’ll follow specific protocol for gathering and dispatching, based on your criteria.

  • Information delivered how, when, and where you need it

  • Real-time call status and statistics in the myAmbs Web Portal

We give your team the freedom to focus on solving client problems rather than be tied to the phone.

Grow Your Business. Never Miss Another Call.

Our telephone answering service virtual receptionists will help you grow your business by leaps and bounds.