Answering Service Learning Center

Answering Service Learning Center

The most comprehensive library of  telephone answering service content.

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Article

6 Benefits of an Employee Call Off Service

Unless you work in health care, you probably aren’t particularly excited about dealing with sick people all day.

But most managers do have ...

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Article

6 Call-Off Problems Fixed by Absence Reporting Service

“But I DID call! It’s your fault, not mine, that you didn’t get the message.”

Maybe they did call, maybe they didn’t, but either way you, ...

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Article

6 Features of Quality Employee Call Off Lines

When you’re not feeling your best, all you want to do is go back to sleep and focus on healing, not wrack your brain trying to remember what ...

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Article

6 Reasons Why Employee Call Off Services Can Improve Attendance

Business management advice blogs and forums are abound with questions about how and why 

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Article

Absence Management Service, the HR Manager's Best Friend

When you’re a busy HR Manager at a mid-size to large company, staying on top of employee absences can be a burden.

With sick days, vacation ...

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Article

Answering Service or Virtual Assistants, Which is Best for You?

Which is better, an answering service or a virtual assistant? Well, no one can answer that question except for you. In fact, the real question is, ...

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Article

Business Continuity and COVID-19 Readiness

We are ready to answer your calls 24/7 during the COVID-19 Pandemic thanks to our team and business continuity planning.

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Article

Call Forwarding

Learn how to call forward your phones to the answering service.

Resource
Video

Database Directory tool on MyAmbs Portal

How to use the database directory tool on the myAmbs portal.

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Article

Employee Call Off Hotline Guide

A Guide to Managing Employee Absences for HR and Operations Teams

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Article

Employee Call Off System: HR’s Missing Link

Wouldn’t it be great if employees came to work when they’re supposed to? On time, every time? In an ideal world we wouldn’t need to worry about ...

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Video

Getting Started with Startel SM+ for Android

How to download and register the Startel SM+ Android app.

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Video

Getting Started with Startel SM+ for iPhone

How to download and register the Startel SM+ iPhone app.

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Video

How to Clear Calls with SM+

Learn how to clear your messages with the answering service from the Startel SM+ app.

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Video

How to Clear Messages with Email Response

Use Email response to clear your messages fast via email.

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Article

How to Compare Answering Services

A straightforward explanation of how to compare answering services.

Resource
Video

How to Listen to Recordings on MyAmbs Portal

How to search for and listen to your call recordings.

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Article

How to Opt Back In to Text Messages

Learn how to opt back in to receive SMS text messages.

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Article

How to Reduce Your Bill

Proven ways to reduce your answering service cost and work more efficiently.

Resource
Video

How to Send Messages from the myAmbs Portal

How to send messages from the myAmbs portal.

Resource
Video

Message Retrieval on MyAmbs Portal

How to view and search your messages on the myAmbs Portal.

Resource
Video

On-Call Scheduling on MyAmbs Portal

How to create and manage your web on-call schedule.

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Video

Reports on MyAmbs Portal

How to run reports on the myAmbs portal.

Resource
Video

Update Contact Info on MyAmbs Portal

How to update answering service information on myAmbs portal.

Resource
Article

Voice Mail Call Screening

Learn how efficient call screening can help your callers and reduce your costs.

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Article

What does a Medical Answering Service do?

Learn all of the ways a medical answering service can help your healtcare organization.

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Article

What does an Answering Service do?

Answering services do more than just answer the phone. See the other ways it can help your business.

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Article

What is an Employee Call Off Service

Learn how using an employee call off line can help your HR department.

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