Answering Service Learning Center

Answering Service Learning Center

The most comprehensive library of  telephone answering service content.

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Article

Doc Halo Secure Texting Integration

Ambs Call Center integrates with Halo Health to provide HIPAA compliant secure messaging. 

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Article

Kronos Call Off Hotline Integration

Ambs Call Center’s employee reporting service supports data feeds from Kronos Workforce Management software.

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6 Call-Off Problems Fixed by Absence Reporting Service

“But I DID call! It’s your fault, not mine, that you didn’t get the message.”

Maybe they did call, maybe they didn’t, but either way you, ...

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6 Features of Quality Employee Call Off Lines

When you’re not feeling your best, all you want to do is go back to sleep and focus on healing, not wrack your brain trying to remember what ...

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7 Benefits of an Employee Call-Off Hotline

Unless you work in health care, you probably aren’t particularly excited about dealing with sick people all day.

But most managers do have ...

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9 Reasons Why An Employee Call-Off Hotline Can Reduce Absences

Business management advice blogs and forums are abound with questions about how and why 

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Acuity Scheduling Integration

Take the hassle out of scheduling appointments with Acuity Scheduling answering service integration. Acuity Scheduling is a cloud-based ...

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Article

Ambs Call Center Data Integrations

Integrate the work of our friendly live receptionists into your existing software.

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Article

Answering Service or Virtual Assistants, Which is Best for You?

Which is better, an answering service or a virtual assistant? Well, no one can answer that question except for you. In fact, the real question is, ...

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Answers to Frequently Asked Questions

Quick video answering the questions that 80% of all people ask us.

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API Integrations

Ambs Call Center's API integration lets you connect the systems you use to our answering service software. 

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Business Continuity and COVID-19 Readiness

We are ready to answer your calls 24/7 during the COVID-19 Pandemic thanks to our team and business continuity planning.

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Call Forwarding

Learn how to call forward your phones to the answering service.

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Video

Database Directory tool on MyAmbs Portal

How to use the database directory tool on the myAmbs portal.

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Article

Employee Call Off Hotline Guide

A Guide to Managing Employee Absences for HR and Operations Teams

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Employee Call Off System: HR’s Missing Link

Wouldn’t it be great if employees came to work when they’re supposed to? On time, every time? In an ideal world we wouldn’t need to worry about ...

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Article

Employee Call-Off Hotlines, Your HR Manager's Best Friend

When you’re a busy HR Manager at a mid-size to large company, staying on top of employee absences can be a burden.

With sick days, vacation ...

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External Post

Learn how Ambs Call Center's External Post service can send data right to your CRM or web forms.

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Video

Getting Started with Startel SM+ for Android

How to download and register the Startel SM+ Android app.

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Video

Getting Started with Startel SM+ for iPhone

How to download and register the Startel SM+ iPhone app.

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Video

How to Clear Calls via SMS Text

This video teaches you how to clear messages from the answering service with a simple reply. Doing so will save you from having to call back to ...

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Video

How to Clear Calls with SM+

Learn how to clear your messages with the answering service from the Startel SM+ app.

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Video

How to Clear Messages with Email Response

Use Email response to clear your messages fast via email.

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Article

How to Compare Answering Services

A straightforward explanation of how to compare answering services.

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Video

How to Listen to Recordings on MyAmbs Portal

How to search for and listen to your call recordings.

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Article

How to Opt Back In to Text Messages

Learn how to opt back in to receive SMS text messages.

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Article

How to Reduce Your Bill

Proven ways to reduce your answering service cost and work more efficiently.

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Video

How to Send Messages from the myAmbs Portal

How to send messages from the myAmbs portal.

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Message Retrieval on MyAmbs Portal

How to view and search your messages on the myAmbs Portal.

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Video

On-Call Scheduling on MyAmbs Portal

How to create and manage your web on-call schedule.

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Article

QGenda Answering Service Integration

Ambs Call Center’s web on-call scheduler syncs with Qgenda giving your team real-time access to view, create, and update your on-call ...

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Video

Reports on MyAmbs Portal

How to run reports on the myAmbs portal.

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Article

SFTP File Transfer

Send and receive data securely via SFTP.

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Article

Startel Secure Messaging Plus FAQ

Get the most out of your Startel Secure Message Plus app with these handy tutorial videos.

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Video

Startel Secure Messaging Plus Website

This video teaches you how to use the Startel SM+ Website to send and receive secure messages.

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Article

TigerConnect Answering Service Integration

TigerConnect HIPAA-compliant messaging integration allows you to communicate securely with the answering service.

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Video

Update Contact Info on MyAmbs Portal

How to update answering service information on myAmbs portal.

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Article

Voice Mail Call Screening

Learn how efficient call screening can help your callers and reduce your costs.

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Article

What does a Medical Answering Service do?

Learn all of the ways a medical answering service can help your healtcare organization.

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Article

What does an Answering Service do?

Answering services do more than just answer the phone. See the other ways it can help your business.

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Article

What is an Employee Call Off Service

Learn how using an employee call off line can help your HR department.

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