An explanation of the message documentation when reading your reports
How to Understand Message Documentation
When reading your messages and information taken by the answering service, you will notice an area underneath the form information called 'Activities'. This documentation shows you what steps actions were taken with escalating or delivering the information to you. The most common form activity definitions are shown below. Side note: If you do not wish to see the activity documentation, our customer service team can turn that part off for you.
Message Activity Definitions
Auto Script – The preset dispatch escalation has started