Healthcare Call Center Services

Who Our Healthcare Call Center Supports

Hospitals and Health Systems

Large organizations need calls routed to the right department, the right provider and the right on-call physician, often across multiple locations. Our remote switchboard and physician referral services give your callers a fast, professional answer, and our agents escalate urgent calls using the rules your team sets.

Physician Groups, Practices and Clinics

Busy front desks can’t always catch every call. Our physician answering service covers your phones after hours and as daytime overflow, schedules appointments, and only reaches your on-call provider when a call meets your definition of urgent.

Home Care and Hospice Agencies

Patients and families calling home care and hospice providers often need help right away. Our agents connect these callers to your on-call staff and handle routine messages with care.

Community Health Programs

From seminar and class registration to information hotlines, we manage the enrollment calls and follow-ups that pull your staff away from patients.

How Our Medical Call Center Works With Your Team

Every healthcare organization handles calls differently, so we build your account around your workflows instead of a generic script.

• Your protocols, followed on every call: During onboarding, we define together what’s urgent and what’s routine, and our agents apply it consistently
• Coverage on your schedule: After hours, on weekends and holidays, as daytime overflow when your lines are busy, or around the clock
• On-call schedules that stay current: Update who’s on call anytime with web-based on-call scheduling, and the change reaches our agents right away. We also integrate with scheduling platforms like QGenda
• Messages delivered the way your providers prefer: Secure texting apps, phone calls, email, or the myAmbs portal, where your team can listen to call recordings, add notes, and track follow-ups
• Connected to your systems: We connect to EMRs and secure platforms, and our HIPAA-compliant API exchanges data in real time
• Support for Spanish-speaking patients: Our bilingual agents help Spanish-speaking callers without a language barrier

A Secure, US-Based Medical Call Center

Patient health information needs to be protected on every call. Our HIPAA compliance is verified through an annual third-party audit, business associate agreements are in place with every vendor that handles your PHI, and we deliver messages through HIPAA-compliant secure texting and email. Every call is answered in the US by our teams in Jackson, Michigan, and Tampa, Florida, and we stay available 24/7/365, even during weather emergencies.

Healthcare Organizations That Trust Ambs Call Center

Baylor College of Medicine runs an in-house call center during the day, but its doctors take calls across multiple hospitals. Ambs handles their after-hours calls with an escalation workflow that reaches the right on-call provider, and their schedules stay aligned through our QGenda integration.

UM Health Sparrow’s hospital system couldn’t capture enough detail on who to call and when, so calls weren’t routed correctly. Now their after-hours calls are qualified and routed to the right on-call orthopedic provider, and a follow-up email the next day lists every call so their team can document it and assign follow-ups.

The Michigan State Medical Society also named Ambs Call Center a preferred partner for its member practices, and our agents are evaluated through unannounced CAM-X test calls that have helped earn us the ATSI Award of Excellence.