Medical Call Center Services

Serving the healthcare industry is in our DNA. Since 1932, our core focus is delivering exceptional patient experiences to healthcare organizations. We provide HIPAA Compliant medical call center services that span the entire continuum of patient care.

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Medical Call Center Services

We know the healthcare industry like no other and have medical call center solutions for those serving the entire continuum of healthcare. We help by increasing patient satisfaction and safety, embracing lean process initiatives, improving outcomes and reducing re-admissions.

What We Offer

Medical Answering Service

  • We have medical answering service solutions for those serving the entire continuum of healthcare. We can help you increase patient satisfaction and improve treatment processes while reducing your readmissions.

Home Care Answering Service

  • We have experience in providing home care answering service encompassing all services of home health care, including skilled nursing, infusion, physical therapy and more.

Hospice Answering Service

  • Our agents have years of experience in handling home care, hospice and DME calls. We listen to the needs of your clients and assure them that we will connect them with your on-call staff member.

Patient Follow Up

  • A friendly follow-up with patients after procedures can move the needle when it comes to patient satisfaction ratings. Let us work with you to develop a program that focuses on your goals and initiatives.

Patient Pre-Registration

  • Our patient pre-registration services can assist in registering patients over the phone 24/7. By allowing patients to pre-register by phone, you can increase patient satisfaction and reduce no-shows.

Physician Referral

  • Many health systems provide a Physician Referral program as a service to the community. These physician referral services help consumers easily connect with the hospital while generating loyalty to the physicians.

Remote Switchboard Outsourcing

  • Our outsourced switchboard service lets you present a professional image at all times. It ensures that you have the correct amount of staff in place at any time to provide excellent customer service to your clients.

Seminar and Class Registration

  • We follow your exact scripting and protocol to make sure that the caller’s experience is a positive one. We can also interface with your scheduling systems or offer a turn-key registration solution so that you always know where your marketing efforts stand.
Why Ambs Call Center

Grow Your Business. Never Miss Another Call.

Our telephone answering service virtual receptionists will help you grow your business by leaps and bounds.