Physician Referral Service

A physician referral service gives your health system a dedicated line where a referral specialist helps callers find the right doctor, 24/7, so a prospective patient never gives up and goes somewhere else.

Every referral feeds a database you can report on by provider, specialty, geography, or caller demographics, so you'll see exactly where your referrals are going. We're family-owned, our agents are 100% US-based, and we've answered for American businesses since 1932.

How Physician Referral Service Works

Prospective patients call a local or toll-free number that is branded to your health system and answered by a physician referral specialist 24 hours a day. Callers can request their preferences for finding a doctor, such as proximity, specialty, insurance, or gender.

We provide the matching physician information and can even perform a warm transfer right to the practice. In addition, we can send follow-up information to the caller. Our agents relay the requested information to the prospective patient about the physician(s) or doctor(s) they’re interested in. Physician referral is one specialty within our broader medical answering service.

Standard Physician Referral Reporting

Ambs Call Center provides you with accurate and detailed data about your patients. You’ll be able to leverage this data to improve your return on investment of your marketing efforts.

Standard Physician Referral reports include the following:

Referral by Provided

Referrals by Specialty

Referrals by Geographic Location

Caller Demographics

Custom Physician Referral Service Reporting

Ambs Call Center’s Physician Referral database lets you develop custom reports. The database table structure is designed around every possible data point that you want to measure and report on. Once the data points are defined, custom reports are built around the reporting needs of your health system.

physician referral service faq

Still Have Questions About Our Physician Referral Service?

These are a few questions we get asked often by first-time clients. Don’t find your question here? Reach out to us to speak to one of our experts today!

What is a physician referral service?

How does a physician referral service work?

Can a physician referral service transfer callers directly to the practice?

What reports does a physician referral service provide?

How do health systems use referral data?

Grow Your Referrals and Reduce Outmigration of Patients.

Our telephone answering service virtual receptionists will help you grow your business by leaps and bounds.