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Property Management Answering Service

Your tenants and prospects need to be able to speak to someone 24/7. Leasing information, Maintenance calls, Emergency calls - we have it covered.

Now you can get back to being the best property manager out there.

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Why Use a Property Management Answering Service?

A property management answering service makes sure your tenants, property owners, property managers, and prospects are always attended to by a phone answering service agent no matter when. A good service offers 24/7 availability, handling emergencies, routine inquiries, appointment scheduling, and maintenance staff coordination.

The moment your customer calls in, call center agents efficiently take and forward messages, provide detailed reporting, and offer multilingual support. By outsourcing these tasks, you can focus on higher-level management activities, while we ensure your customers and prospects experience an enhanced level of satisfaction.

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Why Ambs Call Center's Property Management Answering Service?

We handle maintenance requests, schedule appointments for showings, and take lease applications by phone. 

Whatever it is that you need, Ambs Call Center can handle it confidently and professionally.

You may not be able to control when your tenants will need help, which means there will naturally be times when you aren’t readily available to help. That’s where we come in!

On a fundamental level, a property management answering service is driven by customer service. Our team of professional call center agents understand the importance of customer service and provide round-the-clock service to property managers. We aren’t content until your customers are, so we work hard to satisfy their concerns.

We are proud to offer property management and real estate phone service options to you 24 hours a day. We know you value the customer experience as much as we do, which is why we want to work with you to make sure your customers are content. We've been around for almost a century taking business' calls. So, if you're looking for a long-standing, trusted, people-first company to take calls on behalf of your business, look no further!

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Benefits of Using Our Property Management Answering Service

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We'll Screen Your Maintenance Calls For You

When it comes to maintenance requests, there’s nothing more frustrating for your staff than being awoken from a dead sleep to answer a non-emergency maintenance request. Not to mention, you will likely also have to pay out unnecessary overtime costs associated with dispatching non-emergency calls in the middle of the night.

Our answering service for property management will screen routine maintenance calls and contact you for just the critical maintenance emergencies. Effective call center management like this will help keep your costs down, keep your customers happy, and ultimately increase sales opportunities. We will also always cover for you as an after hours answering service for property managers.

Each property manager we work with has a slightly different emergency protocol list in place. When you let us know what’s on your maintenance emergency list, we will escalate to your team once calls begin to flow in. Those emergency calls will be dispatched to your on-call maintenance staff for a quick resolution.

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Online Tools to Manage Your Properties

Each of your properties will have its own property management myAmbs Web Portal when you work with us. It provides property managers access to real-time sales leads for leasing to prospective tenants, maintenance calls (including response time), and your on-call schedule which you can update in real time. The information on the portal can be accessed via website but is also completely compatible with your portable tablet and mobile phone devices.

Property managers also enjoy using the portal to view all of their portfolio of properties in one convenient dashboard.

You’ll be happy to know that all phone calls answered by our staff are recorded and can be accessed through the portal. This information recording is good to keep as a reference for what your customer needs and says, which will cut down on any uncertainty that might arise from a phone call.

Our Apartment Finder service can match potential residents with your property that best fits their needs. Caution: Be prepared for your occupancy rate to go through the roof and be on the lookout for extremely giddy leasing agents when we start delivering new leads to you around the clock.

What We Can Do

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Get New Leasing Leads, Increase Your Occupancy

Our team can route calls through to your property management company's phone system so your customers can connect to specific team members based upon their needs or level of urgency. We do this by patching your caller through to you.

Patching is also not the only way we can connect your callers to you seamlessly. You can also have your callers leave our call center agents messages for you so you get the brief and no more.

This way, you can focus your attention on the leads that come through and get your occupancy rates up! If it’s a showing request for a prospective tenant, we'll set an appointment date and time that works with your schedule for you.

So, even if it's a leasing information message, or a call about routine maintenance at your property, our office staff of virtual receptionists will make sure your messages are correctly recorded.

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“Ambs is very prompt with our calls and very helpful with dispatching maintenance calls from residents when necessary.”

 

Annette Stocking, Manager
Arbor Meadows

Take Your Property Management to the Next Level.

We'll connect you to an expert to figure out what's the best answering service plan for your business.