Property Management Telephone Answering Service

We're your experienced answering service partner connecting your tenants and prospects to you 24/7.

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What You Get When You Work With Us

We handle maintenance requests, schedule appointments for showings, and take lease applications by phone. 

Whatever it is that you need, Ambs Call Center can handle it confidently and professionally.

On a fundamental level, property management is driven by customer service. Ambs Call Center can be your maintenance answering service for your property management company.

You can’t control when your customers will need help, which means there will naturally be times when you aren’t readily available to help. That’s where we come in!

Our team of professional phone agents understand the importance of customer service and provide round-the-clock service to property management owners. We aren’t content until your customers are, so we work hard to satisfy their concerns.

We are proud to offer property management and real estate phone service options to you 24 hours a day. We know you value the customer experience as much as we do, which is why we want to work with you to make sure your customers are content.

Benefits of Using Ambs Call Center for Your Property Management Answering Service

Maintenance Call Handling

Maintenance Call Handling

When it comes to maintenance requests, there’s nothing more frustrating for your staff than being awoken from a dead sleep to answer a non-emergency maintenance request. Not to mention, you will likely also have to pay out unnecessary overtime costs associated with dispatching non-emergency calls in the middle of the night.

Our property management answering service will screen routine maintenance calls and contact you for just the critical maintenance emergencies. Effective call center management like this will help keep your costs down, keep your customers happy, and ultimately increase sales opportunities.

Each property manager we work with has a slightly different emergency protocol list in place. Let us know what’s on your maintenance emergency list and we will escalate to your team once calls begin to flow in. Emergency calls are dispatched to your on-call maintenance person for a quick resolution.

We have that covered. We’ve written special property management software that guides our agents to expertly follow your rules and protocols for what is and is not a maintenance emergency.

What We Can Do

property management web portal

Property Management Answering Service Tools

Each of your properties will have its own Property Management myAmbs Web Portal. It allows you to see real-time sales leads for leasing, maintenance calls (including response time), and your on-call schedule which you can update in real time. The information on the portal can be accessed via website, but is also completely compatible with your portable tablet and mobile phone devices.

Regional managers also enjoy using the portal to view all of their portfolio of properties in one convenient dashboard.

You’ll be happy to know that all phone calls answered by our staff are recorded and can be accessed through the portal. This information recording is good to keep as a reference for what your customer needs and says, which will cut down on any uncertainty that might arise from a phone call.

Our Apartment Finder service can match potential residents with your property that best fits their needs. Caution: Be prepared for your occupancy rate to go through the roof and be on the lookout for extremely giddy leasing agents when we start delivering new leads to you around the clock.

See How It Works

property management-answering service

Benefits of Using Ambs Call Center for Your Property Management Answering Service

“Ambs is very prompt with our calls and very helpful with dispatching maintenance calls from residents when necessary.”


Annette Stocking 
Arbor Meadows

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Any questions you have about how to work with us will be answered here.