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Property Management Telephone Answering Service

Connecting you to your tenants and prospects - 24/7.

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Tired of juggling maintenance calls and lease paperwork?

Managing property calls can often feel like an uphill battle, with every ring demanding immediate attention and pulling you away from the strategic tasks that truly grow your business. You're likely all too familiar with these common issues: 

  • Endless Call Overload: Incessant incoming calls relentlessly overshadow vital growth-focused work and strategic planning.
  • After-Hours Call Stress: Emergency and non-emergency calls encroach on personal time, leading to constant nighttime interruptions.
  • Opportunities Missed: Each unanswered call potentially means a lost tenant or an issue left simmering, hurting tenant relations.
  • Heavy Administrative Load: The weight of scheduling, processing applications, and managing paperwork can heavily impede your business's capacity to flourish and expand.

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Unlock Efficiency and Peace of Mind: Streamline Your Property Management Today

Maintenance Call Handling

Maintenance Call Handling

Streamline your maintenance request handling with our property management answering service to prevent staff disruptions and unnecessary overtime costs:
  • Screen Routine Calls: Filters out non-emergency maintenance requests, contacting you only for critical emergencies.
  • Cost Efficiency: Reduces unnecessary expenses and enhances customer satisfaction, boosting sales opportunities.
  • Custom Emergency Protocols: Adapts to your unique emergency procedures, ensuring accurate escalation of genuine emergencies.
  • Quick Resolution: Ensures emergency calls are promptly dispatched to your on-call maintenance personnel.
  • Specialized Software: Utilizes bespoke property management software to adhere strictly to your maintenance emergency criteria.

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Property Management Answering Service Tools

Elevate your property management efficiency with our myAmbs Web Portal, offering comprehensive real-time insights and features:
  • Dedicated Portals: Each property gets its own portal for real-time tracking of sales leads, maintenance calls, response times, and on-call schedules, with updates on the fly.
  • Device Compatibility: Access information seamlessly via website, tablet, or mobile phone.
  • Dashboard Overview: Regional managers can view their entire property portfolio in one easy-to-use dashboard.
  • Call Recordings: All calls answered by our staff are recorded, providing a reliable reference to reduce uncertainties from phone communications.
  • Apartment Finder Service: Matches potential residents with the ideal property, significantly increasing occupancy rates and delighting leasing agents with continuous lead delivery.

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Enhance Your Property Management Processes with Call Center Services

“Ambs is very prompt with our calls and very helpful with dispatching maintenance calls from residents when necessary.”

 

Annette Stocking 
Arbor Meadows

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Any questions you have about how to work with us will be answered here.