Maintenance Call Handling
When it comes to maintenance requests, there’s nothing more frustrating for your staff than being awoken from a dead sleep to answer a non-emergency maintenance request. Not to mention, you will likely also have to pay out unnecessary overtime costs associated with dispatching non-emergency calls in the middle of the night.
Our property management answering service will screen routine maintenance calls and contact you for just the critical maintenance emergencies. Effective call center management like this will help keep your costs down, keep your customers happy, and ultimately increase sales opportunities.
Each property manager we work with has a slightly different emergency protocol list in place. Let us know what’s on your maintenance emergency list and we will escalate to your team once calls begin to flow in. Emergency calls are dispatched to your on-call maintenance person for a quick resolution.
We have that covered. We’ve written special property management software that guides our agents to expertly follow your rules and protocols for what is and is not a maintenance emergency.