How Our Veterinary Answering Service Works
We work with veterinarians at all levels - from small practices that focus mainly on dogs and cats, veterinary schools and colleges of veterinary medicine, and all the way up to veterinarians who specialize in treating exotic animals. Through years of partnership, we have developed best practices that allows us to offer custom solutions and accommodate your needs.
Whether you’re a small veterinary clinic or a full service pet hospital, there are going to be times when you can’t answer the phone. Making sure your phones get answered is a critical part of ensuring your customers’ needs are met.
Our professional team of call center agents will answer all calls and treat your customers with respect and compassion, while offering exceptional customer service. That way, you get to focus on superior veterinary care, while we take care of appointment scheduling, answering after hours, and message delivery.
Setting up your answering service with Ambs Call Center is easy to do. We can screen phone calls based on the type of call that they are, and who is calling.
For example, pets that have an urgent medical need can immediately be sent to the on-call veterinarian. However, calls about boarding or scheduling a pet checkup can be emailed to you when your clinic opens. Our team will screen requests based on their urgency and make sure that the right message gets to you at the right time.