Making sure that your veterinary clinic phones get answered is a critical part of ensuring your customers' needs are met. We will answer calls 24/7/365 with respect and compassion; and endeavor to make a great impression with every call.
“Ambs Call Center is there 24-7, 365 days a year for our clients and patients. They are a family operated business and they understand the importance of excellent customer service combined with cutting edge technology. I have worked with Ambs Call Center for over 18 years and I am thrilled with their professionalism and their knowledge of the customer service that we strive to provide to our valued clients and their pets.”
Dr. Melissa Owens-Wilcox, Owner
Kibby Park Animal Hospital
“Ambs Call Center has provided telephone answering services to MSU Veterinarian Hospital for many years. Throughout our business relationship they have provided us with an exceptionally reliable solution to our after hours needs. ”
Lisa J. Reed, MPA
MSU College of Veterinary Medicine
Our answering service best practice recommendations were created after years of partnership with veterinarians that specialize in small, large, exotic animals and equines. We also work with large and small veterinary clinics, and support veterinary medicine programs at universities and colleges.
Setting up a your answering service with Ambs Call Center is easy to do. We can screen phone calls based on the type of call that they are, and who is calling.
For example, pets that have an urgent medical need can immediately be sent to the on-call veterinarian. However, calls about boarding or scheduling a pet check up can be emailed to you when your clinic opens. Our team will screen requests based on their urgency and make sure that the right message gets to you at the right time.
All phone answering options are customized seamlessly and integrate into your veterniary clinic's workflow. The goal is to make your life easier. This means call handling instructions and message delivery is built around you. Many practices really enjoy the myAmbs web portal.
It gives you real-time access to your messages, on-call schedule, reports and information updates. The best part of all is that it is free!
Other message delivery options make sure information appears where you want it. Delivery can be based on time of day or day of week.
Our veterinary clinic telephone answering services help you do more with less. Here are some popular ways that other clinics use our live answering service.
We'd love to become the telephone answering service of choice for your veterinary clinic. We know that you will find our team to be a great group of people to work with, and we would be honored to be a small part of your success.