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5 Best Answering Services For Small Businesses (with Reviews!)
Aaron Boatin

By: Aaron Boatin on June 29th, 2020

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5 Best Answering Services For Small Businesses (with Reviews!)

How Answering Services Work

This blog was originally published on 6/29/20 and has been updated for relevance.

Are you struggling to keep up with the phone that’s ringing on your desk while working on other business? It’s a tough spot to be in - not answering business to attend to business. Luckily, you don’t have to do that anymore.

You should have the time running your small business day-in and day-out without a worry that you’re missing calls. Especially if your calls come in 24/7. This is where using an answering service for small businesses comes into play.

As an answering service company that’s been taking small business’ calls for almost 100 years, we know the value this adds for small business owners.

That’s why we’ve come up with this list of the 5 best answering services for small business. We hope this list helps you in your journey to find the best answering service for your small business.

Why Isn’t Ambs Call Center On The List?

As a family-owned answering service, it's in our DNA to be honest with our customers. Putting ourselves on this best list feels biased and we want to remain transparent and unbiased for you. Our answering service competitors listed below are also just trying to help your business satisfy its customers by:

  • Offering great customer support 24/7
  • Providing an answering service at a reasonable rate
  • Helping your business grow it’s customer base

We hope you find this valuable as you navigate how to choose which answering service is best for your small business.

Now, let’s take a look at the first in our list:

1. Ruby Receptionist

Ruby Receptionist was founded by Jill Nelson in 2003 and then sold to Updata Partners, a growth equity firm, in 2014. Ruby Receptionist focuses on providing virtual receptionist services from their Portland, Oregon location. They’ve done a good job of promoting the value of having an answering service around the clock. We know many people that have been satisfied with their service, and that’s the best compliment we can give an answering service company!


NEXA began offering telephone answering services in 1982, when Mary Jones founded Answer1 in Phoenix, AZ. Since Mary’s retirement, NEXA has purchased other family-owned answering services. They have 100% US-Based telephone answering agents, live answering service, appointment scheduling, and intake services.

3. MAP Communications

Map Communications started answering calls in 1991. They are based out of Chesapeake, Virginia and have many locations across the United States. MAP utilizes a home-grown software called ECHO to take messages. They offer nationwide phone answering services, live receptionist services and a 7-day free trial.

4. Answer Connect

AnswerConnect, a part of the AnywhereWorks corporation, has been serving small businesses since 2002. With 24/7 live answering, AnswerConnect prioritizes human interaction over automated responses, as they say “Just real people responding to your callers, every day, 365 days a year”.

5. Answering Service Care

Answering Service Care, which was founded in 1974, is headquartered in Margate, Florida. They are a family-owned answering service just like Ambs Call Center. They serve medical, real estate, funeral, and legal industries. They are an answering service that will provide real value for your small business.


Which Small Business Answering Service Is Right For Me?

You really can’t go wrong with any of the 5 answering services for small businesses listed above. But we recommend going through the services each provide and determining which answering service is most relevant to your small business. The important thing to remember is to make sure that you are a good fit for one another.

Now that you know what answering service companies are out there, you might be looking to get an answering service for your small business.

But, you might wonder “How much do answering services cost?” or “How do you compare answering services?

Or, if you want to learn more about what Ambs Call Center offers, you can request a quote from us today!

Request A Quote

About Aaron Boatin