Answering Service Blog

Have you ever had conversations with prospects and realized they didn’t have a true understanding of what your business can do for them and how you’d do it? Some prospects may not know the best ways to shop for services in your industry. Answering services aren’t rocket science, but they too are more complex than they first appear.

Companies have varying levels of answering service needs, often extending beyond the sheer need to have a professional answer customer calls. Add in the competition in today’s marketplace for answering services, virtual receptionists, and call centers, it’s no surprise that the range of partners that provide such services is quite large – from big, corporate juggernauts to small startups.

With advances in technology and inexpensive telephone communications, it no longer matters where an answering service is located. Right? It’s true that answering service location ceases to be the key consideration it once was. However, location still plays a factor. To be more correct locations play a factor. This is because today’s best answering services operate out of many locations. Why does it matter for an answering service to have more than one location? In a perfect world, it doesn’t. However, problems can arise from any number of factors. Having a multilocation answering service provides a way to address these issues, whatever they may be.

Though they have their own, unique terms, answering services and virtual receptionists aren’t wildly different on a fundamental level. They may have been entirely separate in the past, but growing companies have started to provide a wide range of services that blur the line between them.

When purchasing a new service or product, one of the first considerations that comes to mind is price. With price comes value, and everyone wants to maximize their value. While Amazon has spoiled us with the ability to find the cost of almost anything, the cost of business services such as answering support are harder to grasp.

Business owners put their sweat and tears into their companies. You invest so much of your time and energy to help your business grow – hopefully to the point when it makes sense to outsource part of your operations. Though it may be gratifying to know you can afford to outsource, it can still be terrifying to put part of your business in the hands of someone else.