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Answering Service Blog

Answering Service Blog

Tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Business Productivity

6 Reasons Why Employee Call Off Services Can Improve Attendance

By: Aaron Boatin
March 27th, 2017

Business management advice blogs and forums are abound with questions about how and why employees abuse their benefits and what can be done about it.

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Regulation & Compliance | Business Productivity

Ditch the Pager with Secure Text  Messaging

By: Peter DeHaan
March 17th, 2017

Once the must-have communication status symbol, pagers have given way to the technology of the smart phone. Yet the pager has hung around in the healthcare industry as a preferred, reliable communication tool for many a long time healthcare provider. With the advent of secure text messaging it is now time to ditch the pager.

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Why Use an Answering Service

Is an answering service right for your organization?

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How Answering Services Work | Business Productivity

Why Managed IT Companies Need a Help Desk Answering Service

By: Amanda Antelo
March 15th, 2017

If you dread calling the IT help desk for assistance, you may be surprised to know that the feeling is sometimes mutual. Though “help” is clearly stated in their job description, sometimes verbal and non-verbal cues from the help desk staff tell you that they really don’t want to be there, especially solving the same problems for the same people all the time.

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Business Productivity

Is It Time to Hire a Virtual Receptionist?

By: Peter DeHaan
March 13th, 2017

As businesses seek to increase their efficiency and decrease their costs, they look closely at their staff and the cost of that staff, which is often the single largest item on their financials.

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How Answering Services Work

7 Great Tips on How to Choose an Answering Service

By: Aaron Boatin
March 8th, 2017

When looking for a telephone answering service, it’s easy to be overwhelmed by the sheer volume of companies that show up on your Google search.

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How Answering Services Work

5 Proven Ways to Reduce Answering Service Costs

By: Aaron Boatin
March 7th, 2017

We're all trying to produce better results with less resources these days. Whether the resources are time, energy or money we are always on the lookout for ways to improve. The same holds true for telephone answering services. Leveraging new technologies and techniques can pay dividends for you with increased efficiencies and reduced costs.

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