Answering Service Blog

Phone Answering Service Blog

Read Ambs' phone answering blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Trade Services

By: Aaron Boatin
July 22nd, 2024

Are you a busy HVAC service manager trying to manage new installations, regular maintenance, and emergency repairs all at once? Keeping your customers comfortable can be tough, especially when HVAC problems come up at the worst times.

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By: Aaron Boatin
July 19th, 2024

Feeling overwhelmed trying to keep track of leads, manage service schedules, or handle customer inquiries? You may be in the market for a CRM software to boost your HVAC company’s efficiency! Imagine having everything you need to streamline your tasks and stay organized—all in one location. Though, with so many CRM options out there, finding the right one can be a bit daunting.

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By: Aaron Boatin
July 18th, 2024

If you're an Ambs Call Center customer who isn't using the myAmbs Web Portal, you're missing out. This isn't one of those portals that takes forever to figure out and by the time you do, crashes. Oh, no. We've customized the portal specifically for your use, not ours.

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How Answering Services Work

By: Aaron Boatin
July 12th, 2024

So, you've probably been shopping for an answering service, and you keep seeing the term "minutes". Sure, you get that its referring to how many minutes you use monthly for when you answer a call. But, while the idea is simple, figuring out just how many minutes of service you'll need can be a bit trickier. And what are the other factors that would increase or decrease the number of minutes you use?

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How Answering Services Work

By: Aaron Boatin
July 11th, 2024

You're probably aware that the customer service landscape is changing by the second. The need for a cheaper, more efficient, and consistent customer service solution grows greater every day, but what if that solution is already here?

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How Answering Services Work

By: Andrew Charles
June 19th, 2024

When you use an answering service, you don't have to worry about your phones anymore. But those leads that come in, the appointments, employee call off data — you still have to manually enter that data... right?

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Customer Service | Company News

By: Aaron Boatin
June 14th, 2024

"Commitment to quality is a core value at Ambs Call Center.” — Aaron Boatin, President of Ambs Call Center

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Real Estate & Property Management

By: Peter DeHaan
May 30th, 2024

As a property manager, you’re relied on by so many people. The building owner, your current tenants, prospective tenants, and your staff.

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Real Estate & Property Management

By: Andrew Charles
May 28th, 2024

Property management CRM software is changing the game for property managers everywhere. By diving into this innovative world, you can revolutionize the way your real estate business operates. Streamlining tasks, boosting efficiency, and simplifying complex processes - what's not to gain?

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Customer Service

By: Jennifer M. Cronkhite
May 17th, 2024

Why do people call into businesses? The answer: to get an answer. It could be any answer for a billion things, but every call is placed with a goal in mind. As the recipient of that call, and as a representative of that business, your job is to direct that caller to that goal.

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Healthcare

By: Peter DeHaan
May 9th, 2024

You're juggling patient care and coordination with your physicians while managing a mountain of sensitive information. Sound familiar?

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How Answering Services Work

By: Peter DeHaan
May 6th, 2024

Most people who know they need a telephone answering service don’t know how to pick one. They realize the value of a live person answering their calls but they don’t know what to do next. Here are some quick tips on how to shop for an answering service.

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How Answering Services Work

By: Peter DeHaan
May 6th, 2024

This blog was originally published on 7/10/16 and has been updated for relevance. When a business decides they need to hire a phone answering service or virtual receptionist, they are often anxious to start right away.

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Customer Service | How Answering Services Work | Virtual Receptionists 101

By: Jennifer M. Cronkhite
April 29th, 2024

This blog was originally published on 5/10/22 and has been updated for relevance. When you hear the term ‘patching’ it usually refers to connecting or ‘bridging’ two people together by phone other than yourself. ‘Patching’ is a term used by call center agents, switchboard operators, virtual receptionists, and after-hours emergency dispatchers.

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Human Resources/HR Solutions

By: Aaron Boatin
April 25th, 2024

This blog was originally published on 1/18/2021 and has been updated for relevance.

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How Answering Services Work | Real Estate & Property Management

By: Andrew Charles
April 18th, 2024

If you’ve found having to stay up late to answer work calls tiring, you're not alone. You've also likely heard of the solution: an after hours answering service.

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How Answering Services Work

By: Aaron Boatin
April 17th, 2024

Small business owners are used to working late. But burning the candle at both ends will start to take its toll. And for many, even yourself, your business may suffer.

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How Answering Services Work

By: Peter DeHaan
April 17th, 2024

A common question from people looking to hire a US Based Answering Service is “Where are you located?” Yet usually this isn’t the real question on their minds. They have a different concern, often several. But they don’t know how to ask it. Or they fear they might not be politically correct to voice what is on their mind.

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Customer Service | How Answering Services Work

By: Aaron Boatin
April 11th, 2024

This blog was originally published on 3/24/23 and has been updated for relevance.

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Human Resources/HR Solutions

By: Aaron Boatin
April 10th, 2024

Unless you work in health care, you probably aren’t particularly excited about dealing with sick people all day.