Answering Service Blog

Are your employees frequently calling off from work?

Are you a busy HVAC service manager trying to manage new installations, regular maintenance, and emergency repairs all at once? Keeping your customers comfortable can be tough, especially when HVAC problems come up at the worst times.

Feeling overwhelmed trying to keep track of leads, manage service schedules, or handle customer inquiries? You may be in the market for a CRM software to boost your HVAC company’s efficiency! Imagine having everything you need to streamline your tasks and stay organized—all in one location. Though, with so many CRM options out there, finding the right one can be a bit daunting.

If you're an Ambs Call Center customer who isn't using the myAmbs Web Portal, you're missing out. This isn't one of those portals that takes forever to figure out and by the time you do, crashes. Oh, no. We've customized the portal specifically for your use, not ours.

So, you've probably been shopping for an answering service, and you keep seeing the term "minutes". Sure, you get that its referring to how many minutes you use monthly for when you answer a call. But, while the idea is simple, figuring out just how many minutes of service you'll need can be a bit trickier. And what are the other factors that would increase or decrease the number of minutes you use?

You're probably aware that the customer service landscape is changing by the second. The need for a cheaper, more efficient, and consistent customer service solution grows greater every day, but what if that solution is already here?

When you use an answering service, you don't have to worry about your phones anymore. But those leads that come in, the appointments, employee call off data — you still have to manually enter that data... right?

"Commitment to quality is a core value at Ambs Call Center.” — Aaron Boatin, President of Ambs Call Center

As a property manager, you’re relied on by so many people. The building owner, your current tenants, prospective tenants, and your staff.

Property management CRM software is changing the game for property managers everywhere. By diving into this innovative world, you can revolutionize the way your real estate business operates. Streamlining tasks, boosting efficiency, and simplifying complex processes - what's not to gain?

Why do people call into businesses? The answer: to get an answer. It could be any answer for a billion things, but every call is placed with a goal in mind. As the recipient of that call, and as a representative of that business, your job is to direct that caller to that goal.

You're juggling patient care and coordination with your physicians while managing a mountain of sensitive information. Sound familiar?

Most people who know they need a telephone answering service don’t know how to pick one. They realize the value of a live person answering their calls but they don’t know what to do next. Here are some quick tips on how to shop for an answering service.

This blog was originally published on 7/10/16 and has been updated for relevance. When a business decides they need to hire a phone answering service or virtual receptionist, they are often anxious to start right away.

This blog was originally published on 5/10/22 and has been updated for relevance. When you hear the term ‘patching’ it usually refers to connecting or ‘bridging’ two people together by phone other than yourself. ‘Patching’ is a term used by call center agents, switchboard operators, virtual receptionists, and after-hours emergency dispatchers.

This blog was originally published on 1/18/2021 and has been updated for relevance.

If you’ve found having to stay up late to answer work calls tiring, you're not alone. You've also likely heard of the solution: an after hours answering service.

Small business owners are used to working late. But burning the candle at both ends will start to take its toll. And for many, even yourself, your business may suffer.

A common question from people looking to hire a US Based Answering Service is “Where are you located?” Yet usually this isn’t the real question on their minds. They have a different concern, often several. But they don’t know how to ask it. Or they fear they might not be politically correct to voice what is on their mind.

This blog was originally published on 3/24/23 and has been updated for relevance.