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Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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How Answering Services Work | Virtual Receptionists 101

7 Ways to Grow Your Business with a Telephone Answering Service

By: Jennifer M. Cronkhite
April 30th, 2019

There are many reasons for business owners to consider hiring a telephone answering service. These include providing 24/7 availability, improving customer service, and enhancing customer-facing communication. However, did you know that if you hire the right answering service, they can also help you increase your sales? Here are seven ways that a phone answering service can help you close more sales.

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How Answering Services Work | Virtual Receptionists 101

12 Reasons you Need a Virtual Phone Receptionist Service

By: Aaron Boatin
April 29th, 2019

Using a virtual phone receptionist is a great way to impress your callers. On top of that it helps you take control of your calendar and focus on the things that matter. Here are 12 reasons why using a virtual answering service will help your business.

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Why Use an Answering Service

Is an answering service right for your organization?

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How Answering Services Work | Virtual Receptionists 101

7 Qualities the Best Answering Service Companies Have in Common

By: Aaron Boatin
April 9th, 2019

Leading answering service companies share several key characteristics. Business owners considering hiring an answering service should deliberate over these seven qualities that the best answering service companies have in common.

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Customer Service

9 Tips for Exquisite Phone Etiquette in 2019

By: Jennifer M. Cronkhite
March 20th, 2019

  It's 2019 and websites are supporting an increasingly large amount of the sales process for brands. When a customer or prospect uses the phone to contact your business, they are looking for answers that they couldn't find online. And whoever answers the phone for your business might be the first and only point of human contact that they have with your company.

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How Answering Services Work | Virtual Receptionists 101

The Pros and Cons of Hiring an Answering Service

By: Peter DeHaan
February 4th, 2019

 

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Healthcare

Secure Text Messaging and Email for Medical Practices

By: Aaron Boatin
January 3rd, 2019

Most health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. Bad news for protecting patient data and worse yet, a clear HIPAA violation.  

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