When you hire a full-time in-house receptionist, the cost of your new hire adds up quickly. And it’s not just the hourly rate, which inches steadily higher each year.
“You never get a second chance to make a first impression.” It's one of my favorite quotes by Will Rogers. It applies to all interactions we have with customers. Especially when it comes to the telephone answering technique you use in your business.
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Patient care coordination means different things to different people, from provider to patient, and from insurer to the network that connects them all. Regardless of how you define it, everyone’s goals are the same: enhance quality, streamline the provision of services, increase efficiency, and reduce costs.
After being in health care administration for the last seventeen years, I find myself asking the same questions health care executives ask themselves every day. For instance, "How can I keep my staff from being overwhelmed by phone calls during office hours?"
When you hire an employee to answer your phone, that person works about forty hours a week, minus breaks and lunch, and doesn’t work the remaining 128 hours. That’s a lot of time when your phone isn’t covered.
One of my clients nearly buried his semi-truck dealership because he thought that as the owner, he was responsible for his business.