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Answering Service Blog

Answering Service Blog

Tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Business Productivity

How Much Does a Virtual Receptionist Cost?

By: Peter DeHaan
May 26th, 2017

When you hire a full-time in-house receptionist, the cost of your new hire adds up quickly. And it’s not just the hourly rate, which inches steadily higher each year.

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Phone Etiquette

8 Proven Telephone Answering Tips to Start Using Today

By: Aaron Boatin
May 18th, 2017

“You never get a second chance to make a first impression.” It's one of my favorite quotes by Will Rogers. It applies to all interactions we have with customers. Especially when it comes to the telephone answering technique you use in your business. 

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Why Use an Answering Service

Is an answering service right for your organization?

Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.

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Customer Service

Medical Answering Services Enhance Patient Care Coordination

By: Peter DeHaan
May 5th, 2017

Patient care coordination means different things to different people, from provider to patient, and from insurer to the network that connects them all. Regardless of how you define it, everyone’s goals are the same: enhance quality, streamline the provision of services, increase efficiency, and reduce costs.

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Executive's Corner | How Answering Services Work | Pricing

Daytime Medical Answering Service Lowers Costs

By: Ryan Ambs
April 22nd, 2017

After being in health care administration for the last seventeen years, I find myself asking the same questions health care executives ask themselves every day. For instance, "How can I keep my staff from being overwhelmed by phone calls during office hours?"

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Business Productivity

When Is Your Virtual Receptionist Available?

By: Peter DeHaan
April 21st, 2017

When you hire an employee to answer your phone, that person works about forty hours a week, minus breaks and lunch, and doesn’t work the remaining 128 hours. That’s a lot of time when your phone isn’t covered.

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Executive's Corner | Business Productivity

Successful Business Leaders Let Go of Their Companies

By: Mike Kotsis
April 20th, 2017

One of my clients nearly buried his semi-truck dealership because he thought that as the owner, he was responsible for his business.

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