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Answering Service Blog

Answering Service Blog

Tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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How Answering Services Work | Pricing

How to Select the Right Answering Service Plan

By: Aaron Boatin
February 24th, 2017

"Which answering service plan should I choose?" It’s a question that we’re often asked. The short answer is it depends on how you will use the telephone answering service.   Here are some tips on how to make an informed decision on what plan is right for you when signing up for using an answering service.

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How Answering Services Work | Pricing

8 Surefire Ways to Reduce Your Answering Service Bill

By: Michelle Allan
February 17th, 2017

Like most, you know about the great benefits of using a telephone answering service. What you might not know are the secrets to getting the best service possible at the lowest cost. Here are eight tips to reduce your answering service bill.

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Why Use an Answering Service

Is an answering service right for your organization?

Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.

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Regulation & Compliance | How Answering Services Work

4 Reasons Why You Need Secure Text Messaging

By: Peter DeHaan
February 15th, 2017

If you’re in health care, you know about the importance of HIPAA, which mandates the safeguarding of personal health care information.   This requirement also applies to your medical answering service and the information they collect from your callers, including each time they send you a text message.

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Regulation & Compliance

3 Things a HIPAA Compliant Answering Service Shouldn't Do

By: Amanda Antelo
February 14th, 2017

If you work within the health care industry, you already know the importance of protecting patient health information (PHI). A question we are regularly asked is, "How can I tell if I have a HIPAA compliant answering service?"

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Business Productivity

3 Benefits of Using a Virtual Receptionist

By: Peter DeHaan
February 13th, 2017

A virtual receptionist is someone who takes care of your phone and handles related communication, but they don’t sit in your office. They work remotely. In that sense they are virtual, even though their work is very real.

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Regulation & Compliance

Secure Text Messaging and Email for Medical Practices

By: Aaron Boatin
February 8th, 2017

Most health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. Bad news for protecting patient data and worse yet, a clear HIPAA violation.  

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