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Answering Service Blog

Answering Service Blog

Tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Blog Feature

The Top 5 Things We Should Expect from Our Call Answering Service

By: Peter DeHaan
June 19th, 2018

When we hire a call answering service, we have a set of predefined expectations that we want our answering service to provide. However, we often assume these critical items exist—or they may even be subconscious—so we forget to include them in our selection criteria. Then, we’re shocked if our call answering service misses one of these key areas.

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Customer Service

Answering Service, Virtual Assistant or Call Center? Which is Best?

By: Aaron Boatin
June 12th, 2018

Can you crown answering services over virtual assistants? Call centers over answering services? In reality, no service better than other. The answer depends on your specific business needs, and how each service offering aligns with the areas, you need help in. If you’re not sure which type of support your business needs, read below to learn the similarities and differences between answering services, virtual receptionists, call centers. By the end, you’ll have a better understanding of how to choose the right service for your business.

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Why Use an Answering Service

Is an answering service right for your organization?

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6 Questions to Ask When Hiring an Answering Service

By: Peter DeHaan
June 8th, 2018

Hiring an answering service is hard, and that assumes you’ve done it before. You know it’s too easy to make a misstep, and that there’s no guarantee it will work out. And hiring an answering service is even harder if it’s your first time. Your standing in the company, the respect of your boss, and even your continued employment may hinge on the outcome. That’s the bad news. The good news is that you can tip the balance in your favor. Ask these six key questions when hiring an answering service. Listen carefully to the answers. They’ll guide you to success.

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Blog Feature

Real Estate & Property Management

Why a Property Management Answering Service is Essential for Your Building

By: Peter DeHaan
May 11th, 2018

As a property manager, you provide a vital service to the building owner, whether it’s for a commercial property or a residential landlord. In doing so, you function as an interface between the owner and the tenants. You serve as leasing agent, building maintenance coordinator, and complaint department. And you and your team must do this 24/7. Though you could address this challenge of around-the-clock availability with in-house staff, the cost-effective solution is to tap the services of a property management answering service.

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Blog Feature

How Answering Services Work

What is an Answering Service?

By: Aaron Boatin
April 6th, 2018

Have you ever had conversations with prospects and realized they didn’t have a true understanding of what your business can do for them and how you’d do it? Some prospects may not know the best ways to shop for services in your industry. Answering services aren’t rocket science, but they too are more complex than they first appear.

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Trade Services

The Key Benefits of Using an HVAC Answering Service

By: Peter DeHaan
March 20th, 2018

The mission of HVAC (heating, ventilation, and air-conditioning) providers is to keep people comfortable in their homes and at work. This means air-conditioning when it’s hot outside, heat when it’s cold, and proper ventilation throughout the year. For new construction this entails a properly designed and installed system. For existing buildings, it also includes regular preventive maintenance. And because these systems normally work the way they should, people tend to take them for granted—until they stop working. This brings us to the third element of the HVAC industry: repair and replacement.

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