Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Blog Feature

Company News

By: Aaron Boatin
November 1st, 2022

JACKSON, MICHIGAN, UNITED STATES, November 1, 2022 /EINPresswire.com/ -- Ambs Call Center is an award-winning call center company that has been in business since 1932. It is a unique example of a mission-driven company that has stuck to its values through decades of fluctuating market conditions, only to emerge as a frontrunner in high-tech communication for businesses of all sizes.

Blog Feature

Company News

By: Aaron Boatin
July 25th, 2022

There are many things that prospective buyers of telephone answering service expect. At the top of the list, are a prompt answer, minimal hold time, and timely call escalation.  In our 90 years in existence, we’ve never faced something so impactful as the Coronavirus pandemic. I’m proud of how dedicated our team has been, showing up 24/7 to help our clients and their callers. It hasn’t been easy, and we’ve all been working overtime to help our customers.

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Blog Feature

Healthcare

By: Aaron Boatin
June 9th, 2022

Looking for a medical answering service can be a bit distressful, especially if you run a medical practice. You want a partner that can provide the same level of quality that your own team does, especially as your patient experience bears more importance than ever – Health insurance companies will downgrade practices and health systems with poor patient feedback.

Blog Feature

Customer Service | Human Resources/HR Solutions | How Answering Services Work | Healthcare | Real Estate & Property Management | Entrepreneurs/Small Businesses | Attorneys | Trade Services | Virtual Receptionists 101 | IT

By: Jennifer McGlothlin
June 2nd, 2022

We’re all trying to tighten up expenses during this crazy time and the family at Ambs Call Center is here for you. Learning about ways to streamline your account can dramatically reduce your answering service costs. All without affecting the service level to your customers. 

Blog Feature

How Answering Services Work

By: Ryan Ambs
May 10th, 2022

Like most, you know about the great benefits of using a telephone answering service. What you might not know are the secrets to getting the best service possible at the lowest cost. Here are eight tips to reduce your answering service bill.

Blog Feature

Customer Service

By: Jennifer M. Cronkhite
May 2nd, 2022

  It's 2022 and websites are supporting an increasingly large amount of the sales process for brands. When a customer or prospect uses the phone to contact your business, they are looking for answers that they couldn't find online. And whoever answers the phone for your business might be the first and only point of human contact that they have with your company.