By:
Ryan Ambs
January 25th, 2021
“But I DID call! It’s your fault, not mine, that you didn’t get the message.” Maybe they did call, maybe they didn’t, but either way you, as a manager, have a problem on your hands.
By:
Aaron Boatin
January 18th, 2021
It's simply a fact of life. From time to time, employees are going to call in sick or have to miss work for another reason. And every time one of them does, it can wreak havoc on you as an HR manager.
Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.
Human Resources/HR Solutions | How Answering Services Work
By:
Jennifer McGlothlin
January 14th, 2021
When you’re a busy HR Manager at a mid-size to large company, staying on top of employee absences can be a burden.
By:
Aaron Boatin
December 9th, 2020
Ambs Call Center was just awarded the 2020 ATSI Award of Excellence for answering service quality. This marks the 10th consecutive year that our team has earned this award and overall the 29th time we've won an Award of Excellence. We couldn't be prouder of our dedicated team who maintain such high quality standards. The reason we take part in these independent quality assurance programs isn’t for a trophy or a logo to put on our website. We do it because we want to have an outsider's view of how we're running our business. We do it because one of our core values is 'We are Committed to Quality.' Having said all this, we are incredibly proud to have earned the 2020 ATSI Award of Excellence. Listen to our recent interview to hear about how our staff persevered in 2020.
By:
Aaron Boatin
November 30th, 2020
Most health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. If your medical answering service is sending PHI via regular text messages, they should know better. It's bad news for protecting patient data and worse yet, a clear HIPAA violation.
Customer Service | How Answering Services Work | Virtual Receptionists 101
By:
Jennifer M. Cronkhite
November 30th, 2020
Patching is essentially call center lingo for transferring a caller to your team. Patching is frequently used by switchboard operators, virtual receptionist and after-hours emergency dispatchers. In the telephone answering service industry, there are two common ways callers can be patched including, warm and cold.