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Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Real Estate & Property Management

Why a Property Management Answering Service is Essential for Your Building

By: Peter DeHaan
May 11th, 2018

As a property manager, you provide a vital service to the building owner, whether it’s for a commercial property or a residential landlord. In doing so, you function as an interface between the owner and the tenants. You serve as leasing agent, building maintenance coordinator, and complaint department. And you and your team must do this 24/7. Sure you could hire more staff to work around-the-clock, but you're better off using a property management answering service.

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How Answering Services Work

What is an Answering Service?

By: Aaron Boatin
April 6th, 2018

Have you ever had conversations with prospects and realized they didn’t have a true understanding of what your business can do for them and how you’d do it? Some prospects may not know the best ways to shop for services in your industry. Answering services aren’t rocket science, but they too are more complex than they first appear.

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Why Use an Answering Service

Is an answering service right for your organization?

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Trade Services

The Key Benefits of Using an HVAC Answering Service

By: Peter DeHaan
March 20th, 2018

The mission of HVAC (heating, ventilation, and air-conditioning) providers is to keep people comfortable in their homes and at work. This means air-conditioning when it’s hot outside, heat when it’s cold, and proper ventilation throughout the year. For new construction this entails a properly designed and installed system. For existing buildings, it also includes regular preventive maintenance. And because these systems normally work the way they should, people tend to take them for granted—until they stop working. This brings us to the third element of the HVAC industry: repair and replacement.

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How Answering Services Work

5 Reasons to Hire a Local Answering Service

By: Aaron Boatin
March 13th, 2018

Companies have varying levels of answering service needs, often extending beyond the sheer need to have a professional answer customer calls. Add in the competition in today’s marketplace for answering services, virtual receptionists, and call centers, it’s no surprise that the range of partners that provide such services is quite large – from big, corporate juggernauts to small startups.

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Healthcare

What to Look for in a Medical Answering Service

By: Peter DeHaan
February 16th, 2018

For decades doctors have relied on medical answering services to provide after-hours phone support to their patients. And with the rapid changes in the healthcare industry, this is more important now than ever before.

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How Answering Services Work

Why Do You Want a Multilocation Answering Service?

By: Peter DeHaan
January 30th, 2018

With advances in technology and inexpensive telephone communications, it no longer matters where an answering service is located. Right? It’s true that answering service location ceases to be the key consideration it once was. However, location still plays a factor. To be more correct locations play a factor. This is because today’s best answering services operate out of many locations. Why does it matter for an answering service to have more than one location? In a perfect world, it doesn’t. However, problems can arise from any number of factors. Having a multilocation answering service provides a way to address these issues, whatever they may be.

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