Phone Answering Service Blog
Read Ambs' phone answering blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.
Customer Service | Company News
By:
Aaron Boatin
June 14th, 2024
"Commitment to quality is a core value at Ambs Call Center.” — Aaron Boatin, President of Ambs Call Center
By:
Jennifer M. Cronkhite
May 17th, 2024
Why do people call into businesses? The answer: to get an answer. It could be any answer for a billion things, but every call is placed with a goal in mind. As the recipient of that call, and as a representative of that business, your job is to direct that caller to that goal.
Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.
Customer Service | How Answering Services Work | Virtual Receptionists 101
By:
Jennifer M. Cronkhite
April 29th, 2024
This blog was originally published on 5/10/22 and has been updated for relevance. When you hear the term ‘patching’ it usually refers to connecting or ‘bridging’ two people together by phone other than yourself. ‘Patching’ is a term used by call center agents, switchboard operators, virtual receptionists, and after-hours emergency dispatchers.
Customer Service | How Answering Services Work
By:
Aaron Boatin
April 11th, 2024
This blog was originally published on 3/24/23 and has been updated for relevance.
Customer Service | Human Resources/HR Solutions | How Answering Services Work | Shopping for an Answering Service
By:
Ryan Ambs
February 26th, 2024
This blog was originally published on 5/10/22 and has been updated for relevance. If you have an answering service, there’s probably been a point when you’ve wished your bill was cheaper.
Customer Service | Human Resources/HR Solutions | How Answering Services Work | Healthcare | Real Estate & Property Management | Entrepreneurs/Small Businesses | Attorneys | Trade Services | Virtual Receptionists 101 | IT | Shopping for an Answering Service
By:
Jennifer McGlothlin
June 2nd, 2022
We’re all trying to tighten up expenses during this crazy time and the family at Ambs Call Center is here for you. Learning about ways to streamline your account can dramatically reduce your answering service costs. All without affecting the service level to your customers.
By:
Aaron Boatin
November 30th, 2020
“You never get a second chance to make a first impression.” It's one of my favorite quotes by Will Rogers. It applies to all interactions we have with customers. Especially when it comes to the telephone answering techniques you use in your business.
Customer Service | How Answering Services Work
By:
Peter DeHaan
June 23rd, 2020
Toll-free numbers make it easy for people to reach you. Regardless of where they are in the country, this one number will work. There’s no guessing about using an area code or not. And there’s no need to pick from a list of many local numbers to select the right one. If you need a toll free number, you can get your own or your answering service can provide one for you. Here are five tips for successfully using a toll free number with a toll free answering service:
Customer Service | How Answering Services Work | Healthcare | Virtual Receptionists 101
By:
Jennifer M. Cronkhite
May 1st, 2020
Which is better, using a telephone answering service or a virtual assistant? Well, no one can answer that question except for you. In fact, the real question is, “Which style of support is best for you?” To gain some clarity, you must understand the basics of each style and then determine your needs. Which is why you should continue reading this article. You'll learn about answering services, virtual assistants and call centers. Then we'll walk you through some basic questions to determine your needs. By the end, you’ll have a better understanding of how to choose the right service for your business.
By:
Aaron Boatin
October 10th, 2017
Rarely are we ever prepared for natural disasters. Their devastation is product of their unpredictability. Should we have more advanced notice before a disaster strikes, perhaps we’d all be better equipped to face its impending realities. But mother nature offers no such luck, and many businesses suffer pains that could have been prevented. Hurricanes Irma, Harvey, and Jose left $150 billion in damages, and many small business owners are still wondering how to rebuild.
By:
Peter DeHaan
October 29th, 2016
In our post '4 Key Benefits to Call Recording' we wrote about the value answering services provide when they record all their calls. Call recording provides a great means for dispute resolution, information verification, and quality assurance. Call recording systems are 100% digital making it easy to record, store, and share phone conversations.
Customer Service | How Answering Services Work
By:
Aaron Boatin
March 18th, 2014
We've all had it happen to us, a customer or patient who is a no-show. Chances are that this unfortunate occurrence is a result of your customer's hectic schedule or quite possible it just slipped their mind. Either way, it's not good and you just lost money as a result. An easy way to help prevent this from happening again is to start using an appointment reminder service.
By:
Aaron Boatin
January 30th, 2012
Recently Ambs Call Center implemented a quarterly customer survey that is sent via email which provides us with a service quality ranking known as ‘Net Promoter Score’. We learned of this measurement tool at a recent strategic planning session with Verne Harnish, author of ‘Mastering the Rockefeller Habits’, a book that I highly recommend. There are only two questions on the survey which helps with the response rate.