Answering Service Blog

So you’ve made a decision to use a telephone answering service. Congratulations! It may be one of the best business decisions you’ll make all year. Now the question becomes, “How do I call forward my phones to the answering service?” Never fear, we’ve outlined some of the most common call forwarding methods.

It's 2023 and websites are supporting an increasingly large amount of the sales process for brands. When a customer or prospect uses the phone to contact your business, they are looking for answers that they couldn't find online. And whoever answers the phone for your business might be the first and only point of human contact that they have with your company.

We’re all trying to tighten up expenses during this crazy time and the family at Ambs Call Center is here for you. Learning about ways to streamline your account can dramatically reduce your answering service costs. All without affecting the service level to your customers.

Patching is essentially call center lingo for transferring a caller to your team. Patching is frequently used by switchboard operators, virtual receptionist and after-hours emergency dispatchers. In the telephone answering service industry, there are two common ways callers can be patched including, warm and cold.

“You never get a second chance to make a first impression.” It's one of my favorite quotes by Will Rogers. It applies to all interactions we have with customers. Especially when it comes to the telephone answering techniques you use in your business.

Toll-free numbers make it easy for people to reach you. Regardless of where they are in the country, this one number will work. There’s no guessing about using an area code or not. And there’s no need to pick from a list of many local numbers to select the right one. If you need a toll free number, you can get your own or your answering service can provide one for you. Here are five tips for successfully using a toll free number with a toll free answering service: