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Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Answering Service or Virtual Assistants, Which is Best for You?

By: Aaron Boatin
June 12th, 2018

Can you crown answering services over virtual assistants? Call centers over answering services? In reality, no service better than other. The answer depends on your specific business needs, and how each service offering aligns with the areas, you need help in. If you’re not sure which type of support your business needs, read below to learn the similarities and differences between answering services, virtual receptionists, call centers. By the end, you’ll have a better understanding of how to choose the right service for your business.

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9 Tips for Exquisite Phone Etiquette

By: Cedric Roney
October 17th, 2017

It’s easy to diminish the aspects of your business that seem trivial. Surely, prospects value your experience and know-how more than their phone experience. But the reality is, that whoever answers the phone for your business might be the first and only point of contact your prospects have with you.

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Why Use an Answering Service

Is an answering service right for your organization?

Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.

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Customer Service

Disaster and Downtime: Rescued by Emergency Answering Services

By: Aaron Boatin
October 10th, 2017

Rarely are we ever prepared for natural disasters. Their devastation is product of their unpredictability. Should we have more advanced notice before a disaster strikes, perhaps we’d all be better equipped to face its impending realities. But mother nature offers no such luck, and many businesses suffer pains that could have been prevented. Hurricanes Irma, Harvey, and Jose left $150 billion in damages, and many small business owners are still wondering how to rebuild.

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Disaster Planning Tips for Your Business

By: Peter DeHaan
September 6th, 2017

Hurricane season is officially upon us. Whether or not your business is in an area prone to hurricanes, it’s wise to be prepared for the unexpected. Though the threats vary by location, no business is immune to some sort of hazard.

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Customer Service

8 Proven Telephone Answering Tips to Start Using Today

By: Aaron Boatin
May 18th, 2017

“You never get a second chance to make a first impression.” It's one of my favorite quotes by Will Rogers. It applies to all interactions we have with customers. Especially when it comes to the telephone answering techniques you use in your business. 

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Customer Service

Call Recording Essentials You Should Know

By: Peter DeHaan
October 29th, 2016

In our post '4 Key Benefits to Call Recording' we wrote about the value answering services provide when they record all their calls. Call recording provides a great means for dispute resolution, information verification, and quality assurance. Call recording systems are 100% digital making it easy to record, store, and share phone conversations.

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