Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Blog Feature

Company News

By: Aaron Boatin
November 1st, 2022

JACKSON, MICHIGAN, UNITED STATES, November 1, 2022 /EINPresswire.com/ -- Ambs Call Center is an award-winning call center company that has been in business since 1932. It is a unique example of a mission-driven company that has stuck to its values through decades of fluctuating market conditions, only to emerge as a frontrunner in high-tech communication for businesses of all sizes.

Blog Feature

Company News

By: Aaron Boatin
July 25th, 2022

There are many things that prospective buyers of telephone answering service expect. At the top of the list, are a prompt answer, minimal hold time, and timely call escalation.  In our 90 years in existence, we’ve never faced something so impactful as the Coronavirus pandemic. I’m proud of how dedicated our team has been, showing up 24/7 to help our clients and their callers. It hasn’t been easy, and we’ve all been working overtime to help our customers.

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Blog Feature

Company News

By: Jennifer M. Cronkhite
June 16th, 2021

Ambs Call Center is humbled to accept the exclusive ATSI 2021 Diamond Plus Award of Excellence for best answering service. This annual award is presented by the Association of TeleServices International (ATSI) an industry trade association for telephone answering service providers. Now an 18-time winner overall and 11 consecutive year winner, Ambs Call Center was presented with the award at ATSI’s 2021 conference in Kansas City, MO.

Blog Feature

Company News

By: Aaron Boatin
December 9th, 2020

Ambs Call Center was just awarded the 2020 ATSI Award of Excellence for answering service quality. This marks the 10th consecutive year that our team has earned this award and overall the 29th time we've won an Award of Excellence. We couldn't be prouder of our dedicated team who maintain such high quality standards. The reason we take part in these independent quality assurance programs isn’t for a trophy or a logo to put on our website. We do it because we want to have an outsider's view of how we're running our business. We do it because one of our core values is 'We are Committed to Quality.' Having said all this, we are incredibly proud to have earned the 2020 ATSI Award of Excellence. Listen to our recent interview to hear about how our staff persevered in 2020.    

Blog Feature

Company News

By: Aaron Boatin
July 7th, 2017

We're very excited to announce that Ambs Call Center was just awarded the 2017 ATSI Award of Excellence for answering service quality!

Blog Feature

Company News

By: Aaron Boatin
October 20th, 2015

The Results are In! Ambs Call Center has been honored with the exclusive 2015 CAM-X Award of Excellence for the 6th consecutive year.  The answering service quality Award is presented annually by the Canadian Call Management Association (CAM-X), the telephone answering service industry’s trade association.