Your business is our business and that means our entire staff is trained to provide our collective customers with the experience they’ve come to expect from you.
It’s a mom at 3 am with a child with a fever, your long-time client who has a critical emergency and needs your help, a prospect who went dark for weeks - your company's phone ringing can mean any number of things. But one thing is sure, Ambs Call Center will always answer.
With a 24/7/365 telephone answering service, like Ambs, you triple your workforce and the ability to respond to any and all calls that come into your company - regardless of the day or time. Your answering service program can schedule appointments, take messages, answer frequently asked questions, and route calls to your team as needed.
Never miss a call again.
We unapologetically believe that our first customer is actually your customer. If we do our job and provide excellent customer service for your customers, then we did our job in supporting your company. We also believe there is more to experience than years; with Ambs, you’ll find a partner who has created a foundation of best practices that are proven to:
During our strategic on-boarding process, we will together define your objectives and goals. We ask every question necessary to make sure you don’t just get what you’re asking for, but what you need. Then, through our practice calls, we tailor your customer’s call experience and outline the optimal call flow.
You know what your callers will experience every step of the way, because you helped design it.
In order to measure your level of success, we track internal metrics and analyze what processes and call flows are working best. With this insight, we recommend how you can improve your customer service experience and maximize your investment.
Most importantly, we’ll help you find the right balance between gathering information from your callers and providing them the experience they want.
And we’ll also help you improve your sales processes to turn leads into new business. That means everything from helping you avoid common mistakes to delivering leads to your sales team with the utmost efficiency.
Learn more about your customers and measure the ROI of your marketing campaigns with comprehensive record keeping and reporting. Are prospects calling because they saw your Facebook ads? Is no one responding to your mailers? With Ambs, you won’t have to guess.
You also have the power to choose how you access your data – Do you want real-time reports? Do you want access to raw data? Do you want to listen to the calls themselves? We can even feed data right into your CRM software. The choice is yours – So is the intel.
And we’ll even deliver leads to your sales team in real-time over: