Medical Service Answering

Your success comes easy when you have an answering service that gives your patients exceptional kindness and care.

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What You Get When You
Work With Us

The most compelling reasons to work with Ambs are the ways we’ve designed our medical answering service around the needs of the patient and the physician. 

 

If you’re like most of our customers in the healthcare industry, you became a medical professional to help others. While in the middle of an emergency situation, you don’t have time to focus on administrative tasks. That’s where Ambs Call Center comes in.

Our HIPAA compliant medical answering service will make sure your patients get treated in a respectful, private, and compassionate way. This frees you up to focus on their care instead of on administrative duties.

How Ambs Medical Phone Answering Service Can Help You Grow

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Increased Patient Satisfaction

Treating patients with respect, compassion, and professionalism is what we’re all about. Patients have options, and the last thing you want is a poor customer service experience.

Ambs Call Center offers streamlined communication solutions to healthcare organizations, along with on call after hours answering services for medical offices. We help healthcare organizations implement best in class patient communication solutions and your patients will benefit.

Our team of professional agents act as your medical office virtual receptionist. Given the sensitive nature of the calls our team fields, they offer an empathetic and professional demeanor to your patients. They are also able to relay secure messaging back to you. At the end of the day, everything they do is with the care of your patient in mind.

When our team answers the phone, the caller is treated as if they are talking to one of your employees. To them, there is no differentiation between Ambs agent and a member of your staff. This helps them feel more comfortable discussing more sensitive aspects of their healthcare needs.

HOW WE DO IT

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Customized Medical Answering Services

Using Ambs Call Center’s physician answering service, on call physicians can expect a quality of life improvement. Our proprietary software makes sure we follow your personal preferences to make being on call a little easier. This includes screening out potential nuisance calls.

With the myAmbs web portal, you can update all of your personal preferences. This includes changing your on-call status in real time from your smartphone if necessary. Our on call answering services for medical offices truly do make your job easier to manage. With our virtual medical call answering capabilities and myAmbs web portal, we manage everyone’s on call status.

That means, if you’re not on call, you won’t be disturbed. Enjoy the peace of mind of actually relaxing and enjoying a family function. If your patient wants to see you, we will gladly make an appointment for a time when you’re available. If it’s an emergency, we will pass the call over to the on call physician.

WHAT WE CAN DO

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Benefits of Using Ambs Call Center for Medical Answering Service

“Ambs Call Center has provided services to the Henry Ford Allegiance Medical Group for a number of years. We have found them to be easy to work with, responsive to our needs, and provides excellent medical answering services.”

 

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Sandra L. Maes, MBA , Henry Ford Health System

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