Increased Patient Satisfaction
Treating patients with respect, compassion, and professionalism is what we’re all about. Patients have options, and the last thing you want is a poor customer service experience.
Ambs Call Center offers streamlined communication solutions to healthcare organizations, along with on call after hours answering services for medical offices. We help healthcare organizations implement best in class patient communication solutions and your patients will benefit.
Our team of professional agents act as your medical office virtual receptionist. Given the sensitive nature of the calls our team fields, they offer an empathetic and professional demeanor to your patients. They are also able to relay secure messaging back to you. At the end of the day, everything they do is with the care of your patient in mind.
When our team answers the phone, the caller is treated as if they are talking to one of your employees. To them, there is no differentiation between Ambs agent and a member of your staff. This helps them feel more comfortable discussing more sensitive aspects of their healthcare needs.