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Medical Service Answering

Medical Service Answering

Your success comes easy when you have an answering service that gives your patients exceptional kindness and care.

See My Pricing Options

Patients

Our friendly and empathetic staff makes sure your patients' calls are promptly and properly 24/7. Important for your Press-Ganey scores and online reviews.

 

Physicians

Customized call routing, secure text messaging make sure patient calls get to the right physician on-call every time.

 

Medical Clinic Managers

Empowering clinic managers with real-time data, call recordings and cost effective answering service plans.

 

What You Get When You
Work With Us

The most compelling reasons to work with Ambs are the ways we’ve designed our medical answering service around the needs of the patient and the physician. 

 

If you’re like most of our customers in the healthcare industry, you became a medical professional to help others. While in the middle of an emergency situation, you don’t have time to focus on administrative tasks. That’s where Ambs Call Center comes in.

Our HIPAA compliant medical answering service will make sure your patients get treated in a respectful, private, and compassionate way. This frees you up to focus on their care instead of on administrative duties.

How Ambs Medical Phone Answering Service Can Help You Grow

medical answering service for doctors

Increased Patient Satisfaction

Treating patients with respect, compassion, and professionalism is what we’re all about. Patients have options, and the last thing you want is a poor customer service experience.

Ambs Call Center offers streamlined communication solutions to healthcare organizations, along with on call after hours answering services for medical offices. We help healthcare organizations implement best in class patient communication solutions and your patients will benefit.

Our team of professional agents act as your medical office virtual receptionist. Given the sensitive nature of the calls our team fields, they offer an empathetic and professional demeanor to your patients. They are also able to relay secure messaging back to you. At the end of the day, everything they do is with the care of your patient in mind.

When our team answers the phone, the caller is treated as if they are talking to one of your employees. To them, there is no differentiation between Ambs agent and a member of your staff. This helps them feel more comfortable discussing more sensitive aspects of their healthcare needs.

How We Do It
taking calls for physicians
answering for doctors offices

Customized Medical Answering Services

Using Ambs Call Center’s physician answering service, on call physicians can expect a quality of life improvement. Our proprietary software makes sure we follow your personal preferences to make being on call a little easier. This includes screening out potential nuisance calls.

With the myAmbs web portal, you can update all of your personal preferences. This includes changing your on-call status in real time from your smartphone if necessary. Our on call answering services for medical offices truly do make your job easier to manage. With our virtual medical call answering capabilities and myAmbs web portal, we manage everyone’s on call status.

That means, if you’re not on call, you won’t be disturbed. Enjoy the peace of mind of actually relaxing and enjoying a family function. If your patient wants to see you, we will gladly make an appointment for a time when you’re available. If it’s an emergency, we will pass the call over to the on call physician.

What We Can Do
physicians exchange

Benefits of Using Ambs Call Center for Medical Answering Service

Friendly & Hassle Free

If you’re like most of our customers in the healthcare industry, you became a medical professional to help others. While in the middle of an emergency situation, you don’t have time to focus on administrative tasks. That’s where Ambs Call Center comes in.

We will make sure your patients get treated in a respectful, private, and compassionate way. This frees you up to focus on their care instead of on administrative duties.

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HIPAA Compliant

HIPAA (Health Insurance Portability and Accountability Act) compliance is crucial when working in the medical field. That is why we have made sure our team trained, security is in place so that we deliver HIPAA Compliant Answering Service.

We work with practices with unique needs frequently, which makes privacy and data security a major concern. We don’t want to put you or patients at risk, so we take safeguarding medical information seriously.

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Secure Message Delivery

Most providers have a preferred preference for getting their messages. Our design our software to make sure your instructions are followed each and every time. We safeguard your message delivery to make sure each communication is encrypted and secure.

Our secure texting capabilities allow us to send secure texts to providers via the most popular secure text messaging apps. We also can deliver messages by phone, secure email, web portal and more. 

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“Ambs Call Center has provided services to the Henry Ford Allegiance Medical Group for a number of years. We have found them to be easy to work with, responsive to our needs, and provides excellent medical answering services.”

 

henry ford health system answering service

Sandra L. Maes, MBA , Henry Ford Health System

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