Search for topics or resources
Enter your search below and hit enter or click the search icon.
Skip to main content
Answering Services
Who We Serve
About
HIPAA Compliant Answering Service
A HIPAA compliant answering service handles patient calls and messages while protecting electronic Protected Health Information under HIPAA. Ambs Call Center's US-based agents secure every call with encrypted messaging, secure storage, and signed business associate agreements, verified by annual third-party audits, so your practice stays compliant around the clock. We've served healthcare organizations, and more than 10,000 businesses, since 1932.
The Importance of HIPAA Compliance
For those in the healthcare industry, meeting the privacy expectations of HIPAA is a primary concern, both legally and ethically. A HIPAA compliant phone answering service is critical.
At Ambs Call Center, we share your concern and have taken extra measures to go beyond the standard expectations of securing your patients’ PHI (Protected Health Information).
We stand behind you, the CE (covered entity), as your trustworthy BA (business associate) to ensure you’re in compliance with HIPAA regulations.
Third Party HIPAA Compliance Audits
Your medical practice deserves the highest level of patient care. We ensure patient confidentiality by hiring a third party HIPAA auditor to keep our processes secure. Here's why our medical answering service's HIPAA compliance benefits you:
-
Employee Training: Every member of our team undergoes comprehensive training in HIPAA regulations to maintain privacy and avoid security policy violations.
-
Access Control: Only authorized members have access to your patients information to prevent unauthorized sharing of PHI.
-
Data Encryption: We encrypt patient information during transmission and store it from unauthorized access to prevent any data breaches.
-
Secure Communication Channels: All communications are made through secure channels, such as encrypted emails and messaging platforms, to prevent interception of PHI.
-
Risk Assessment: We conduct regular risk assessments to identify vulnerabilities and address them promptly to mitigate risks potentially resulting in compliance failures.
-
Business Associate Agreements (BAAs): We ensure that appropriate BAAs are in place with any third-party vendors or subcontractors who handles your PHI on behalf of our medical answering service.
-
Physical Security: We implement measures to secure physical access to facilities and equipment where your medical practice's PHI is stored or processed.
-
Policies and Procedures: We have comprehensive policies and procedures in place for handling your medical practice's PHI, including protocols for data access, storage, and disposal.
Secure Text Messaging
Stop wasting time with insecure texts and phone calls. Our secure messaging platform puts all patient information you need at your fingertips. Encrypted messages and attachments are readily accessible, eliminating the need to "call and check" for messages.
Plus, features like message expiry and remote data deletion ensure the highest level of security for sensitive patient data.
You can depend on it, just as you rely on us.
Why Do You Need a Secure Web Portal?
Instant On-Call Updates
Make on-call changes easier than snapping your fingers within the web portal. These updates are reflected in real-time for our call center agents, ensuring seamless scheduling and patient care.
Real-Time Patient Message Access
Never miss a critical message! The portal provides real-time access to patient messages, allowing you to address concerns promptly and deliver exceptional service.
Call Recordings at Your Fingertips
Review call recordings for training purposes or quality assurance. This valuable resource is readily available within the myAmbs Web Portal.
Awards and Recognition
