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As a business owner, there are always going to be times when you just can’t pick up the phone and answer your calls. If you can’t answer the phone, it’s highly likely that whatever the person called for is now a lost opportunity. In today’s world, potential customers need instant gratification, so if you can’t handle the call volume, customers will find someone who can.
This is where working with a call center receptionist comes into play. By hiring a call receptionist like those employed at Ambs Call Center, you are getting a receptionist who works 24 7. They use customer insight and exceptional service to determine the best ways to help on your behalf.
Surely you want a virtual receptionist to make sure there’s always someone to answer when clients call. But the right virtual receptionist can make a lasting impact on your business. By working with Ambs Call Center, instead of hiring an employee that you need to incur all associated employment costs, you get an entire receptionist team.
Freeing up your time to focus on getting work done instead of being tied to the phone is just one of the 12 benefits that result from using a virtual receptionist. Our cheerful receptionists will make sure your phones are covered so you can focus on working on your business and avoiding the pitfalls of after-hours voicemail.
Our team of US-based full-time call center agents understand how crucial customer service is and how important it is to represent your company in a professional manner. Once we’re working together, we will set up meetings to understand the scope of the business, along with what types of services you need us to do for you.
It could be as simple as monitoring a phone line or as complicated as taking messages for the sales team to help them with lead generation. No matter what, if it’s a phone task that a real administrative assistant would do, Ambs Call Center can help!
There are three ways our team can transfer a call. You’ll be able to look at the types of transfer and pick what works best for you.
Don’t miss out on the opportunity to schedule appointments! We can schedule appointments for you 24/7 using our online appointment scheduling software.
Our receptionists can offer callers the option to leave a message in your business phone voice mailbox. You'll receive a text and a copy of the message in your email.
Change call routing instructions in real-time using our web on-call app. It’s a great tool that ensures the right person gets the call every time.
If you need a fax number but don’t want the expense of a dedicated line, our virtual fax mail service take your incoming faxes and send them to you as an email attachment.
Our team doesn’t just answer phone calls. To measure your success, we track internal metrics and analyze what processes and call flows are most successful. Our insight will help you find the right balance between gathering information and delivering a call experience your clients expect. We’ll also make recommendations to help you enhance this experience and maximize your investment in us.
Often, our customers need more than a basic virtual receptionist to maximize their sales opportunities. We’ll help you streamline your sales processes to turn sales leads into new clients. Our guidance will help you avoid common mistakes, and deliver leads to your sales team with absolute efficiency.
Experience is about more than years of service. You want a partner that’s built a foundation of best practices. Ambs ensures that:
Your success is the product of a strategic onboarding process. First, we’ll define your objectives. Then, we’ll work together to determine what information you truly need. Lastly, we’ll walk you through practice calls to assess your caller’s experience and map out the best call flow.
Discover more about your clients and assess the return on your marketing initiatives with extensive record keeping and reporting. Are prospects responding to your LinkedIn ads? How many calls are coming from your direct mail campaign? With Ambs Call Center, you’ll know where your marketing dollars are best spent.
You can also choose how to access your data. We have the ability to deliver the data we collect in multiple forms including:
We can even deliver leads to your sales team in real-time via SMS and secure text messaging, standard or encrypted email, the myAmbs web portal, or direct-connect patching.
Eastpointe Family Physicians
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