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We're More Than Just a Virtual Receptionist

Your success is a product of exceptional service and client insight. With Ambs, you have a partner that delivers both.

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Superior Service Meets Invaluable Insight

Surely you want a virtual receptionist to make sure there’s always someone to answer when clients call. But the right virtual receptionist can make a lasting impact on your business.

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Friendly People Answering Your Phones 24/7

Every time a client calls, you’re presented an opportunity. Will you meet their needs and make a lasting impression? Our friendly virtual receptionists make sure your phones are always answered. We’re your on-demand receptionists, as if we’re sitting in the next room. You can focus on growing your business.

Take & Relay Messages

Schedule Appointments

Connect Callers to Your Team

answering services and virtual receptionist save time

How Virtual Receptionist Service Works

Freeing up your time to focus on getting work done instead of being tied to the phone is just one of the 12 benefits to use a virtual receptionist. Our cheerful receptionists will make sure your phones are covered so you can focus on working on your business, not in it and avoid the pitfalls of after hours voicemail. Think of our us as your friendly staff on demand.

  • Call forward your existing telephone number (or use ours) to a local or toll-free number.
  • Our live virtual receptionists answer with a smile in your company name.
  • We’ll assist your callers by answering frequently asked questions, scheduling appointments, and providing information.
  • Your calls are transferred and messages delivered based on your personal preferences.
  • Depending on the type of call, our virtual receptionist can follow specialized instructions.

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Answering Service
Virtual Receptionist Features

Virtual Receptionist Features

Call Transferring

You pick how you would like us to connect callers to you:

  • Warm Transfer—Our live receptionist announces who is calling before connecting them to you.
  • Meet-Me Transfer—We’ll text you the caller’s name along with a bridge number that connects you to the caller.
  • Blind Transfer—Calls are transferred without caller.

Appointment Scheduling

Don’t miss out on the opportunity to schedule appointments! We can schedule appointments for you 24/7 using our online appointment scheduling software.

Personal Voice Mail

Our receptionists can offer callers the option to leave a message in your voice mailbox. You'll receive a text and a copy of the message in your email.

Update Your Status On the Go

Change call routing instructions in real-time using our web on-call app. It’s a great tool that ensures the right person gets the call every time.

Virtual Fax

If you need a fax number but don’t want the expense of a dedicated line, our virtual fax mail service take your incoming faxes and send them to you as an email attachment.

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Ambs
Guidance Tailored to Your Business

Guidance Tailored to Your Business

To measure your success, we track internal metrics and analyze what processes and call flows are most successful. Our insight will help you find the right balance between gathering information and delivering a call experience your clients expect. And we’ll make recommendations to help you enhance this experience and maximize your investment in us.

But you often need more than a basic virtual receptionist. We’ll help you streamline your sales processes to turn sales leads into new clients. Our guidance will help you avoid common mistakes and deliver leads to your sales team with the absolute efficiency.

Our Proven Process

Ambs
A Framework Designed For Your Clients’ Needs First

A Framework Designed For Your Clients’ Needs First

Experience is about more than years of service. You want a partner that’s built a foundation of best practices. And Ambs ensures that:

  • Your clients have an exceptional call experience
  • You collect the data you need to grow your business

Your success is the product of a strategic onboarding process. First, we’ll define your objectives. Then we’ll work together to determine what information you truly need. Lastly, we’ll walk you through practice calls to assess your caller’s experience and map out the best call flow.

See How We Do It

Ambs
Plant Seeds of Growth with Business Intelligence

Plant Seeds of Growth with Business Intelligence

Discover more about your clients and assess the return on your marketing initiatives with extensive record keeping and reporting. Are prospects responding to your LinkedIn ads? Are few calls coming from your direct mail campaign? With Ambs Call Center, you’ll know where your marketing dollars are best spent.

You can also choose how to access your data – Do you want to access raw data? Do you prefer real-time reports? Do you want us to feed data right into your CRM software? You can even listen to specific calls yourself. The choice is yours – So is the intel.

We’ll even deliver leads to your sales team in real-time over:

  • SMS and secure text messaging
  • Standard or encrypted email
  • Our web portal
  • Direct-connect patching
  • More

How We Stay Connected

Ambs

A Better Customer Experience

"AMBS has been our answering service for 15+ years and has always done a great job. I also like the fact that they continue to enhance their technology which has made our providers happy! Thank you and keep up the great work."
Christine Callis-2
Christine Callis
Eastpointe Family Physicians
"In our line of business, answering the phone is critical to success. With Ambs CallCenter, we never need to worry about missing calls or new business. They have us covered 24/7."
Charlie-Dunigan-1
Charlie Dunigan
North-Ply Contracting Co.
"The team at Ambs has been fantastic to work with. As our business grew from a small business to an IT leader in the Midwest, we needed a partner that could scale with us and provide support and back end operational excellence. We found that it in Ambs!"
Mike-Maddox-ASK
Mike Maddox
ASK

Discover the Pricing Package That Works for Your Business

Maximize the Value of Your 24/7 Answering Service.
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Grow Your Business. Never Miss Another Call.

Our telephone answering service virtual receptionists will help you grow your business by leaps and bounds.