Virtual Receptionist Features
Our team of US-based full-time call center agents understand how crucial customer service is and how important it is to represent your company in a professional manner. Once we’re working together, we will set up meetings to understand the scope of the business, along with what types of services you need us to do for you.
It could be as simple as monitoring a phone line or as complicated as taking messages for the sales team to help them with lead generation. No matter what, if it’s a phone task that a real administrative assistant would do, Ambs Call Center can help!
There are three ways our team can transfer a call. You’ll be able to look at the types of transfer and pick what works best for you.
- Warm Transfer: Our live receptionist announces who is calling before connecting them to you.
- Meet-Me Transfer: We’ll text you the caller’s name along with a bridge number that connects you to the caller.
- Blind Transfer: Calls are transferred without caller.
Don’t miss out on the opportunity to schedule appointments! We can schedule appointments for you 24/7 using our online appointment scheduling software.
Our receptionists can offer callers the option to leave a message in your business phone voice mailbox. You'll receive a text and a copy of the message in your email.
Update Your Status on the Go
Change call routing instructions in real-time using our web on-call app. It’s a great tool that ensures the right person gets the call every time.
If you need a fax number but don’t want the expense of a dedicated line, our virtual fax mail service take your incoming faxes and send them to you as an email attachment.