Virtual Receptionist Service

Our friendly live receptionists are ready to help you capture leads, delight current customers and be ready 24/7 for new business opportunities.

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Evaluate the most important factors when comparing virtual receptionist services with our free checklist.

When Opportunity Calls, We're Your Answer.

As a business owner, there are always going to be times when you just can’t pick up the phone and answer your calls. If you can’t answer the phone, it’s highly likely that whatever the person called for is now a lost opportunity. In today’s world, potential customers need instant gratification, so if you can’t handle the call volume, customers will find someone who can. 

This is where working with a call center receptionist comes into play. By hiring a call receptionist like those employed at Ambs Call Center, you are getting a receptionist who works 24 7. They use customer insight and exceptional service to determine the best ways to help on your behalf.

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Financial Benefits of Hiring a Virtual Receptionist

Surely you want a virtual receptionist to make sure there’s always someone to answer when clients call. But the right virtual receptionist can make a lasting impact on your business. By working with Ambs Call Center, instead of hiring an employee that you need to incur all associated employment costs, you get an entire receptionist team.

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How Virtual Receptionist Service Works

Freeing up your time to focus on getting work done instead of being tied to the phone is just one of the 12 benefits that result from using a virtual receptionist. Our cheerful receptionists will make sure your phones are covered so you can focus on working on your business and avoiding the pitfalls of after-hours voicemail.

Common Tasks Completed by our Virtual Receptionist Answering Service

  • Call forwarding your existing phone number to a local or toll-free number.
  • Our live virtual receptionists will represent your company in a professional manner.
  • We’ll assist your callers by answering frequently asked questions, scheduling appointments, and providing information.
  • Use your personal preferences to transfer and deliver messages to you.
  • Depending on the type of call, our virtual receptionist can follow specialized instructions.

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Virtual Receptionist Features

Our team of US-based full-time call center agents understand how crucial customer service is and how important it is to represent your company in a professional manner. Once we’re working together, we will set up meetings to understand the scope of the business, along with what types of services you need us to do for you.

It could be as simple as monitoring a phone line or as complicated as taking messages for the sales team to help them with lead generation. No matter what, if it’s a phone task that a real administrative assistant would do, Ambs Call Center can help!

Call Transferring

There are three ways our team can transfer a call. You’ll be able to look at the types of transfer and pick what works best for you.

  • Warm Transfer: Our live receptionist announces who is calling before connecting them to you.
  • Meet-Me Transfer: We’ll text you the caller’s name along with a bridge number that connects you to the caller.
  • Blind Transfer: Calls are transferred without caller.

Appointment Scheduling

Don’t miss out on the opportunity to schedule appointments! We can schedule appointments for you 24/7 using our online appointment scheduling software.

Personal Voicemail

Our receptionists can offer callers the option to leave a message in your business phone voice mailbox. You'll receive a text and a copy of the message in your email.

Update Your Status on the Go

Change call routing instructions in real-time using our web on-call app. It’s a great tool that ensures the right person gets the call every time.

Virtual Fax

If you need a fax number but don’t want the expense of a dedicated line, our virtual fax mail service take your incoming faxes and send them to you as an email attachment.

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Let our Virtual Receptionist Service Help Deliver Success

Our team doesn’t just answer phone calls. To measure your success, we track internal metrics and analyze what processes and call flows are most successful. Our insight will help you find the right balance between gathering information and delivering a call experience your clients expect. We’ll also make recommendations to help you enhance this experience and maximize your investment in us.

Often, our customers need more than a basic virtual receptionist to maximize their sales opportunities. We’ll help you streamline your sales processes to turn sales leads into new clients. Our guidance will help you avoid common mistakes, and deliver leads to your sales team with absolute efficiency.

OUR PROVEN PROCESS

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Onboarding Process With Ambs Call Center

Experience is about more than years of service. You want a partner that’s built a foundation of best practices. Ambs ensures that:

  • Your clients have an exceptional call experience
  • You collect the data you need to grow your business

Your success is the product of a strategic onboarding process. First, we’ll define your objectives. Then, we’ll work together to determine what information you truly need. Lastly, we’ll walk you through practice calls to assess your caller’s experience and map out the best call flow.

SEE HOW WE DO IT

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Use Business Intelligence to Optimize Growth

Discover more about your clients and assess the return on your marketing initiatives with extensive record keeping and reporting. Are prospects responding to your LinkedIn ads? How many calls are coming from your direct mail campaign? With Ambs Call Center, you’ll know where your marketing dollars are best spent.

You can also choose how to access your data. We have the ability to deliver the data we collect in multiple forms including:

  • Send data into your CRM
  • Real-time reports
  • Data exchange feeds
  • Actual call recordings

We can even deliver leads to your sales team in real-time via SMS and secure text messaging, standard or encrypted email, the myAmbs web portal, or direct-connect patching.

HOW WE STAY CONNECTED

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Satisfied Virtual Receptionist Customers

Grow Your Business. Never Miss Another Call.

Our virtual receptionist service will help you grow your business by leaps and bounds.