It would be great if we could get a heads up when a disaster is ready to strike. While it might not be something you think of on a daily basis, it’s important to have a plan to keep you business running. Even with a business continuity plan, many things can go wrong. Every incident is different and presents unique and unexpected challenges to your business.
According to FEMA, more than 40% of businesses never reopen after a disaster. Those that do reopen, only 29% were still in business two years later.
Having emergency answering service in place helps you avoid costly downtime.
An emergency answering service is available for use at a moment's notice 24/7. You simply call forward your calls to a pre-arranged number at the answering service. When you receive a telephone calls, all the details about handling your calls are on the screen. Emergency and normal day-to-day protocols are available to the trained call center agents. Your calls are routed according to need and messages sent to your team how and when they need it.
Business Continuity Planning
Do you have a plan for your business when the power goes out? How will your business be affected if you lose internet or phone service? More importantly, how will you stay in touch with your customers when a crisis occurs? Ambs Call Center's emergency dispatch answering service is the solution.
We will spring into action the moment you need our help. Our professional live operators will answer your calls in your business name. We will have your emergency protocol in place to handle your calls. If your staff needs to work from many locations, we can route calls and messages to them wherever they are. The call handling instructions we follow can be changed as many times as needed. When disaster strikes, the situation is fluid and we want to make sure our services adapt to your needs.
Answering Service plans start at only $19 per month. A small price to pay for piece of mind.
Emergency Dispatching Service for Customers
The emergency calls can then be dispatched to your on-call person. If they aren't available to respond, we will continue escalation to make sure the message gets through to someone at your business. You'll also receive real-time and daily reports of all calls. You can see your staff's response time, listen to calls online and how fast we answered the phone.
With a cell phone, only one call can be answered at a time, the rest of your customers go to voice mail. Using Ambs Call Center's answering service makes sure this never happens. Ambs Call Center's friendly team of call center agents will answer every single call you receive.