An emergency answering service is available for use at a moment's notice 24/7. You simply call forward your calls to a pre-arranged number at the answering service. When you receive a telephone calls, all the details about handling your calls are on the screen. Emergency and normal day-to-day protocols are available to the trained call center agents. Your calls are routed according to need and messages sent to your team how and when they need it.
Do you have a plan for your business when the power goes out? How will your business be affected if you lose internet or phone service? More importantly, how will you stay in touch with your customers when a crisis occurs? Ambs Call Center's emergency dispatch answering service is the solution.
If your company offers 24/7 service to customers, having a way for them to reach you when needed is crucial. When customers have a problem that needs an emergency response we make sure you are ready to help. Set your business apart by making sure your customers speak to a real live person whenever they call. Following your instructions, our team can sort out routine and emergency calls.
Keep customers coming back again and again. Customers love the peace of mind that you have their back 24/7. Chances are they'll refer you to their friends and colleagues.
Using Ambs Call Center's answering service is better than call forwarding to a cell phone. Using only on-call cell phone is setting your customer service breakdowns. Sending your calls directly to the on-call technician's cell phone means there is always a single point of failure.
Stop losing business by people giving up on your cell phone voicemail.
Ambs Call Center's emergency call dispatching includes several different information delivery options. You pick which ones best fit your needs.
If you have a rotating on-call person, you can take advantage of Ambs Call Center's on-call schedule web app. It gives you the power to create your monthly on-call calendar in minutes. Changes can be made in seconds.
The best part of all is that when you make a change, it updates our screens instantly. It gives you instant control of the protocol followed by the answering service agents.
Ambs Call Center makes the process using an answering service effortless. We have a proven process that lets you take advance of the best practices for your industry. We will create a plan that takes into account all your needs. Including telephone answering during business hours, overflow calls, urgent and emergency calls.