Disaster Recovery and Redundancy
Each call center facility has redundant telephone and internet circuits with automatic failover. In addition, each location has its own uninterruptible power supply (UPS) system and natural gas generators to ensure operations are not affected by loss of electricity from the power grid.
All critical servers and ACD functionality are redundant, allowing for failover should one become unavailable.
All your data is backed up onsite every 15 minutes, and nightly offsite backups are sent to five data centers strategically located in different geographic regions within the United States. In addition to facilities redundancy, we have available staff at multiple locations.
If one telephone carrier goes down, automatic failover to an alternate carrier is immediately put into place. For systems failure, the affected system fails over to its redundant counterpart.
In the case of hardware failure, the backup systems take over immediately.