Business Continuity and COVID-19 Readiness

Ready to Answer Your Calls 24/7

It is important to us that we’re ready to answer your calls whenever you need us, 24/7. Because of this, we have made extensive investments to make sure we live up to this expectation. We’ve made investment in redundancy of facilities, power, telephony, internet, firewalls.

In addition, we’ve implemented additional levels of advanced threat protection against viruses, malware, and ransomware.

COVID-19 Updates

covid-19We continue to monitor the COVID-19 pandemic closely. Please know that Ambs Call Center is taking the necessary precautions as outlined by the CDC at our office and with our staff.

Our priority is for our staff to stay healthy. Other precautions that we've taken: 

  • Staff education about Corona virus Disease 2019 and CDC guidelines
  • Increased frequency of deep cleaning at each of our facilities.
  • Have multiple geographically dispersed call centers.
  • Replaced HVAC filters with a higher MERV rating and installing UV germicidal lights for HVAC systems.
  • Offered all team members the opportunity to work securely from home on company provided workstations.  The majority of our team is now working securely from home.
  • Local law enforcement, state and Federal governmental representatives have expressed that Ambs Call Center is part of the Essential Critical Infrastructure so as to allow all essential employees to report to work inside our call centers. 

Geographically Dispersed Call Centers

multiple-locationsWhen weather events or health epidemics occur, having multiple redundant calls centers make perfect sense. Because of this, we have 3 geographically dispersed call centers.

Each call center facility has redundancy in telephone and internet circuits with automatic fail-over. In addition, each location has its own uninterruptible power supply (UPS) system and natural gas generators to ensure operations are not affected by loss of electricity from the power grid.

Ambs Call Center has three fully redundant answering service call centers locations.

Disaster Recovery and Redundancy

redundant answering serviceEach call center facility has redundant telephone and internet circuits with automatic failover. In addition, each location has its own uninterruptible power supply (UPS) system and natural gas generators to ensure operations are not affected by loss of electricity from the power grid.

All critical servers and ACD functionality are redundant, allowing for failover should one become unavailable.

All your data is backed up onsite every 15 minutes, and nightly offsite backups are sent to five data centers strategically located in different geographic regions within the United States. In addition to facilities redundancy, we have available staff at multiple locations.

If one telephone carrier goes down, automatic failover to an alternate carrier is immediately put into place. For systems failure, the affected system fails over to its redundant counterpart.

In the case of hardware failure, the backup systems take over immediately.