Your 24/7 Answering Service That Never Goes Offline

They keep getting answered. We run two geographically separated call centers, in Jackson, Michigan and Tampa, Florida, with staff at both. If one location or one carrier goes down, calls fail over automatically to the other. Our critical servers and call distribution systems are redundant too, so one piece of hardware won't take you offline.

An answering service built so your phones stay covered during an outage or disaster, whether the problem's at your end or ours. In practice that means redundant circuits and carriers, backup power, separated locations, and a documented failover plan. Your callers still reach a person when something's gone wrong.

We back up onsite every 15 minutes, with nightly offsite backups to five data centers in different regions of the United States. We also run advanced threat protection against ransomware and malware, monitor our infrastructure continuously, and test the whole thing regularly.

Each call center has an uninterruptible power supply plus natural gas generators, so we keep running when the grid doesn't. Phone and internet circuits are redundant at both facilities, and if a carrier fails, your calls fail over to an alternate carrier automatically.