There are two ways in which our E-mail Response service works. One Inbound Email-Processing where emails are received by Ambs Call Center on your behalf. These messages are processed like incoming calls, read, and acted upon as directed by your protocol.
The other application for E-mail response is for clearing or acknowledging messages sent you you. After gathering information from the caller our call center agent immediately sends the information to one or more addresses via our email response service.