There are two ways in which our E-mail Response service works. One Inbound Email-Processing where emails are received by Ambs Call Center on your behalf. These messages are processed like incoming calls, read, and acted upon as directed by your protocol.
The other application for E-mail response is for clearing or acknowledging messages sent you you. After gathering information from the caller our call center agent immediately sends the information to one or more addresses via our email response service.
Our operators starts the escalation process to your on-call person for an urgent call.
Respond to the message via email with the word 'file' to document and stop escalation.
Email Response is free and saves phone calls and texts back which saves on your minutes.
After gathering information from the caller our call center agent immediately sends the information to one or more addresses via Ambs Call Center's email response service. Upon receiving the information, the staff member can acknowledge the email and stop escalation by simply replying with the word ‘file’ in the body of the email.
This transmits the receipt of the message to Ambs Call Center’s software and stops further dispatching or escalation of the message. In addition, there is an audit trail showing the date, time and email address that acknowledged the message. In addition to speeding up information delivery and confirming receipt, e-mail response also reduces costs by taking the place of telephone calls, pages or texts.
You can also clear messages automatically using these methods: