Ambs Call Center gives you the power to stop call escalation immediately via email.
Email Response Service
Email response allows your team to quickly acknowledge a message via email. This logs their response, stops further escalation, and reduces your costs.
Calls Get Dispatch to Your Team
Our operators starts the escalation process to your on-call person for an urgent call.
On-Call Clears Message via Email
Respond to the message via email with the word 'file' to document and stop escalation.
Reduces Your Costs
Email Response is free and saves phone calls and texts back which saves on your minutes.
How Email Response Works
After gathering information from the caller our call center agent immediately sends the information to one or more addresses via Ambs Call Center's email response service. Upon receiving the information, the staff member can acknowledge the email and stop escalation by simply replying with the word ‘file’ in the body of the email.
This transmits the receipt of the message to Ambs Call Center’s software and stops further dispatching or escalation of the message. In addition, there is an audit trail showing the date, time and email address that acknowledged the message. In addition to speeding up information delivery and confirming receipt, e-mail response also reduces costs by taking the place of telephone calls, pages or texts.
Who Benefits the Most from Email Response
On-call staff who need to respond to the new call but may be already busy speaking with a current client.
Service technicians who manage their service queue from their tablet or phone.
Anyone who would like to save time and reduce costs by not having to call in for messages.