Message Delivery Options

Give your customers the information that they want, the way they want. Explore the available message delivery options.

Message Delivery Options

We offer several message delivery options for our call center and answering service customers. The most popular ones are listed below, but we also offer customized data delivery options to meet your specific needs.

Christine Callis-2.jpg
Christine Callis
Eastpointe Family Physicians
AMBS has been our answering service for 15+ years and has always done a great job. I also like the fact that they continue to enhance their technology which has made our providers happy! Thank you and keep up the great work.

Delivery Methods

Everyone has a personal preference as to how they want to be communicated with, and we want to deliver information in the best way for you.  Our variety of messaging services can help you tackle the most old-school preference to the latest of secure texting options. Take a look at what we have to offer below.

Secure Text Messaging

Our Startel Secure Messaging+ app offers encrypted text messaging along with support for audio and image attachments. You can also clear calls with our agents at the press of a button.

Text Messaging

Text messaging is a fast and reliable way to ensure the message is delivered directly to your mobile device. Unlike many call centers, we have agreements with wireless carriers allowing us to deliver information in an encrypted format.


We can call you to relay information by phone. We’ll provide a unique caller ID just for your account so you’ll know it’s us calling with important information. This is a good option if you don’t wake up to a text message when you’re sleeping. 


Direct-Connect Patching

Want us to connect the caller directly to you? No problem! After calling you to confirm you’re available for a call, we connect the caller to you. We can also simply do a blind transfer to you without announcing the call. 

Standard and Encrypted E-mail

We can email your messages to you immediately or in batches. We also encrypt our email messages to provide you with peace of mind that your information is as secure as possible. It’s also an absolute must for HIPAA compliance.

Web Portal

You’ll see real-time calls on our web portal. You can mark messages as read, forward via email, and sort and filter calls as you see fit. The web portal is mobile-optimized for smartphones and tablets.

Online Audio Recordings

Our online voice logger lets you listen to and download the inbound and outbound calls that we make for you. We can also record the conversations after we do a direct connect call patch.

Voice Mail

You can listen to voicemail messages, or have a copy of the audio immediately emailed to you. You can also receive a text or page when a new message is received.

Pager Delivery

We support both text and numeric paging to all carriers. We also offer a message assurance option, where messages are sent via pager and cell phone simultaneously if paging coverage is an issue.


Prefer a hard copy of your calls? Fax delivery is the solution you’re looking for. Messages can be faxed as received or sent as a batch on the days and times that are most convenient for you.

Your Industry is Our Expertise

We book appointments for showings, take lease applications by phone, and handle maintenance requests. Whatever it is that you need, Ambs can handle confidently and professionally.

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