“What makes you guys so special?” is a question that we get asked quite often. We could provide a list of reasons of why our call center and telephone answering service is the best. Chances are it would sound just like the other companies that popped up in your Google search.
Instead, it’s our people, passion, and culture that is the secret to us delivering the best service available anywhere to you and your customers.
What really drives and fuels our passion is when our clients share with us how we’ve made a positive difference in their company. In fact, our core values are:
Service to the Customer Above All Else
Inspire and Help Others with our Work Ethic
Act with Honesty, Integrity, Respect, and Fairness
As you can see, offering the best telephone answering services and call center services available is what we’re all about at our core.
A Proven Process for Your Success
Ambs Call Center has developed its own proven process to ensure that your experience and results as our customer is second to none. We have years of research and knowledge to make sure you take advantage of the best practices for what is working for those in your industry. The following gives you a glimpse into the process that we follow.
Getting to Know You
Listen to and gain an understanding of your answering service needs
Define your objectives
Confirm we are an excellent fit for you
Gathering information needed to handle your calls
Review how you would like calls handled
Recommend best practices of what is working well for others in your industry
Programming of your account using proven process templates
Testing of programming
Live demo with you and your team with our Sales Coordinator and Operations Manager
Our team is brought up to speed on your needs and expectations
Ambs Call Center trainers review and create training curriculum as needed
The team completes training and is ready for your calls
Check-in on the day you will begin service
Operations Manager and Client Services team monitor and follow up to ensure quality
Three-month monitoring of your usage to make sure you're on the right plan.
We Help You Reach Your Growth Goals
We’re here to help you reach your business goals by making your communication more efficient.
As a family-owned answering service, you can bet that at the end of the day, we’re accountable to you and your success, not to venture capitalists or shareholders.