Our help desk call center agents deliver the answers and assistance that your clients need anytime, day or night. If escalation is needed, our agents can connect the customer with an on-call technician from your company. Reports will show information about each call, including details of the actions that were taken in dispatching the call.
We’ll answer general questions or concerns about your product or service, regardless of the type of question or the complexity of the product. We build detailed knowledge bases that guide us to ask the right questions and provide the correct answers.