Now more than ever, customers expect 24/7 support for products and services. Companies who get this thrive—those that don’t lose customers and can face negative online reviews. We make sure your excellent reputation stays intact with our 24-hour help desk service.
We offer turnkey help desk solutions ranging from simple to complex—all at a fraction of the cost of doing it yourself.
Our help desk call center agents deliver the answers and assistance that your clients need anytime, day or night. If escalation is needed, our agents can connect the customer with an on-call technician from your company. Reports will show information about each call, including details of the actions that were taken in dispatching the call.
We’ll answer general questions or concerns about your product or service, regardless of the type of question or the complexity of the product. We build detailed knowledge bases that guide us to ask the right questions and provide the correct answers.
Our simple help desk answering service delivers excellent response to your customers on a 24/7 basis. This option is ideal for sporadic or low-call volume.
Our enhanced help desk service delivers all of the features included in the Simple Help Desk Service, plus more detailed troubleshooting. If your call volume is greater than 3,000 calls per month, there is a good chance we can work within your software.