We're NOT a good fit for your company if...
1. You’re looking for outbound telemarketing, telesales, or outbound appointment setting.
Our team focuses on creating exceptional caller experiences for our clients mainly on an inbound basis. While we do make outbound calls for our customers, we do not offer telesales, calling a list to set up appointments, or any type of telemarketing.
2. Your needs are temporary or less than 12 months.
There’s a lot that goes into getting our team prepped and ready to deliver excellent customer service. We’ve made a decision to keep our focus on long-term clients. We hope you understand and we invite you to join the club. On average, clients are with us for 6 years or longer.
3. Cost is the most important factor in selecting a call center or answering service.
We’re not the cheapest answering service provider but we’re also not the most expensive. We work extremely hard to provide our clients with excellent service at a great value. We look forward to doing the same for you.
4. You want us to use your software and receive less than 6,000 calls per month.
While we have a great group of people that deliver awesome results, we simply can’t be experts with your software when we don’t use it on a frequent and consistent basis. It’s not fair to your callers and it’s not fair to you since your callers will experience delays while we try to remember where to click next, etc.
If you don’t receive 6,000 calls per month but still need information entered into your software, we have integration options that may fit the bill.
Our call center software integrates with the leading software. We can process your calls in our call center software and it will automatically appear in yours. Pretty slick, right?
Note: Currently we are not taking on additional healthcare clients where we schedule in EMR / EHR.
5. You want subject matter experts but don't receive many calls.
Our team does a great job of representing our clients in a professional and cheerful manner. While we can answer FAQs of your callers, it is impossible for us (or anyone) to promise you deep product knowledge without a large amount of calls each day to support the training. 200 calls per day is a good benchmark where expanded product knowledge starts to be feasible.