When We're a Bad Fit for You

Having been in the call center and telephone answering service business since 1932, we’ve had some time to reflect on who we are a good fit for and who we aren’t a good fit for.

Finding The Best Call Center For You

If we know that your needs are outside the scope of what we can deliver to you, it’s important to let you know ahead of time.

We’d rather part as friends then leave you disappointed. If we find that we’re not the perfect fit for you, we’ll do our best to help you find a solution that will be in your best interests.

Even if that means referring you to another call center who specializes in what you're looking for.

We're NOT a good fit for your company if...

1. You’re looking for outbound telemarketing, telesales, or outbound appointment setting.

Our team focuses on creating exceptional caller experiences for our clients mainly on an inbound basis. We do handle outbound calls for customer care follow-ups, surveys, and other similar types of campaigns. We are not a telesales call center.

2. Your needs are temporary or less than 3 months.

There’s a lot that goes into getting our team prepped and ready to deliver excellent customer service. We’ve made a decision to keep our focus on long-term clients. We hope you understand and we invite you to join the club. On average, clients are with us for 6 years or longer.

3. Cost is the most important factor in selecting a call center or answering service.

We’re not the cheapest answering service provider but we’re also not the most expensive. We work extremely hard to provide our clients with excellent service at a great value. We look forward to doing the same for you.

4. You want us to use your software or EMR and you receive less than 3,000 calls per month.

While we have a great group of people that deliver awesome results, we simply can’t be experts with your software when we don’t use it on a frequent and consistent basis. It’s not fair to your callers and it’s not fair to you since your callers will experience delays while we try to remember where to click next, etc.

If you don’t receive 3,000 calls per month but still need information entered into your software, we have integration options that may fit the bill.

Our call center software integrates with the leading software. We can process your calls in our call center software and it will automatically appear in yours. Pretty slick, right?

5. You want subject matter experts but don't receive many calls.

Our team does a great job of representing our clients in a professional and cheerful manner. While we can answer FAQs of your callers, it is impossible for us (or anyone) to promise you deep product knowledge without a large amount of calls each day to support the training. 200 calls per day is a good benchmark where expanded product knowledge starts to be feasible.