Sales teams, service companies and medical, law and financial practices all take advantage of appointment scheduling support. 24/7 appointment scheduling protects against the risk that a prospect or customer doesn’t go with your competitor simply because you couldn’t answer their call outside of your office hours. Answering service agents are ready to answer your calls and book appointments whenever you need them.
In addition, an online appointment scheduling app allows you to quickly view your appointments in real time and ensure that no customer is ever double-booked. Most importantly, answering services can handle appointment confirmations and reminders to minimize no-shows and keep the cash flowing.
Especially for service companies, emergency dispatch services ensure that you’re not bothered when working in the field, but connected to urgent calls when necessary. If a caller needs emergency service, you can have them connected to designated on-call personnel. Rather than interrupting your work for routine calls, emergency dispatching can escalate important calls and let you get back to the routine messages when your schedule allows.
Employee Reporting and Absence Management
Planned and unplanned employee absences are inevitable, as are the lost productivity and delayed timelines associated with them. But the greater communication and efficiency you have managing absences, the less they will impact your business.
With employee reporting and absence management services, your team has a single number to call, and agents can immediately report the absence to a shift supervisor. They can even make arrangements for a replacement on your behalf. Finally, you’ll have access to daily reports through a web portal or your communication method of choice.