The myAmbs web portal directory app gives you secure real-time access to your database records. The web directory can contain information gathered by our answering service agents such as sales leads or tickets. They can also be databases that you’ve shared with us to use to manage your calls such as a customer look-up.
Give your callers the ultimate in customer service by knowing who they are when we answer the phone based on caller ID.
We can query your database to verify or populate information. Great examples are company, customer number, or email.
A great way to get your sales leads in one place without having to manually input them. Import the data right into your CRM.
Ambs Call Center also supports automatic data exchange. Your files can be uploaded and imported into our telephone answering service software quickly and easily. You can also automatically download your information into your software. This saves your staff time and energy over a manually file exchange via email or other method.
We offer secure FTP which means the data exchange is secure and encrypted. We support both SFTP push and pull methods.
The standard myAmbs Portal is included with all of our telephone answering service plans.