Ambs Call Center 24/7 Answering Service

Insurance Answering Service

In the insurance industry, your clients want a new carrier that is accessible - not just before the sale, but long after they become your customer.

An insurance answering service can make your agency stand out from the rest by filling that gap.

 

Ambs Call Center's Insurance Answering Service

We at Ambs Call Center have been faithfully serving many insurance agencies across the country for over x decades. From customer service requests to catastrophic claims, we aim to bridge the gap between your agency and your customers and prospects. Our highly trained answering service agents work behind-the-scenes so that you have a peace of mind.

We are available for on-demand, overflow, after-hours, weekends and holidays.

Insurance Agency Call Flow

How Do Insurance Answering Services Work

  • Step 1: Call handling protocol is set-up and loaded into the answering service software. A unique call forwarding telephone number is assigned to your insurance agency. You can use this to route calls 24/7 according to your needs.

  • Step 2: Calls that come into your insurance agency are forwarded and answered by the answering service in your name. Your scripts (questions you want asked) are used to gather information for claims or quotes. The information is delivered to your desired staff member according to your instructions.

  • Step 3: Urgent calls follow your escalation steps to ensure that your team is ready to respond to clients.
Insurance Agency Infographic1

How Will Your Insurance Answering Service Benefit My Agency?

Improve Your Inbound Sales Lead Capture

Your marketing dollars go further with our 24/7 lead capture service. The best way to lose a lead that calls in after-hours or weekend is to send them to voicemail. Your customers who want quotes will be captured as leads. Your other customers who have questions about catastrophic claims will also be helped by our agents.

We'll make sure to greet the caller professionally and capture their interest. If you'd like we can even send the data directly into your CRM software!

Increase Your Staff Productivity

Chances are your day is jam packed with activities. Sometimes, it's hard to be able focus on important tasks is impossible with the phone ringing.

Worse yet, is needing to interrupt a conversation with a client to answer a call. Using our insurance answering service is the solution. Using call forwarding we can back you up and answer your phones when you need us the most.

Give you team back their focus to write new policies, handle claims and grow the agency. We'll help lower their stress level and increase efficiency.

 

When Our Insurance Answering Service Is A Bad Fit For You


A healthy business relationship is one built upon honesty, and that's what we want to be with you: honest. 
Our answering service is built to serve many businesses across many industries. There are just some accommodations we cannot meet.

If your needs include having someone virtually replace you, especially for tasks like selling insurance policies, we're transparent in saying that our service wouldn't be ideal for you. Our business model isn't designed to replace an in-house team member who's immersed in your daily operations. For that level of dedicated, business-specific support, we recommend considering hiring a virtual assistant instead of an answering service.

Insurance Agent On The Phone Taking Calls

Our Answering Service Acts As Your Switchboard

We can act as your switchboard and route calls according to need or person requested. Besides routing calls, we'll take messages, capture leads, and escalate emergency claims.

  • Warm Transfers: Our agent announces the call to you before connecting them you.
  • Unsupervised Transfer: We transfer the call immediately after determining who the caller needs to.
  • Messaging: Our agents take messages for employees that are unavailable. Most employees enjoy receiving an immediate text or email. Each employee can pick their favorite way to receive messages.

Call Center Woman On Computer
An Emergency Response Team Standing Together

Ambs Call Center Is Prepared For Any Emergency

If disaster strikes and you aren't able to use your offices, we have you covered. We're ready at a moment's notice to make sure your agency's phones get answered. 

Our business is structured to continue running even in the event of an emergency. So, no matter what, your business will receive a continuous answering service. And, your customers who experience a disaster and are calling in regarding a catastrophic claim will also be served.

We'll work with you to determine a disaster protocol for call handling and routing. The business continuity answering service plan is available for you to view online and update as needed. 

Our myAmbs web portal also gives you the power to communicate with your entire staff all at once. You can send simultaneous messages to your entire staff via text, email, phone and fax. 

Emergency Response

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