Answering Service Blog
Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.
By:
Aaron Boatin
June 9th, 2022
Looking for a medical answering service can be a bit distressful, especially if you run a medical practice. You want a partner that can provide the same level of quality that your own team does, especially as your patient experience bears more importance than ever – Health insurance companies will downgrade practices and health systems with poor patient feedback.
Customer Service | Human Resources/HR Solutions | How Answering Services Work | Healthcare | Real Estate & Property Management | Entrepreneurs/Small Businesses | Attorneys | Trade Services | Virtual Receptionists 101 | IT | Shopping for an Answering Service
By:
Jennifer McGlothlin
June 2nd, 2022
We’re all trying to tighten up expenses during this crazy time and the family at Ambs Call Center is here for you. Learning about ways to streamline your account can dramatically reduce your answering service costs. All without affecting the service level to your customers.
Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.
By:
Aaron Boatin
November 30th, 2020
Most health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. If your medical answering service is sending PHI via regular text messages, they should know better. It's bad news for protecting patient data and worse yet, a clear HIPAA violation.
By:
Jennifer McGlothlin
September 2nd, 2020
If you work within the health care industry, you already know the importance of protecting patient health information (PHI). A question we are regularly asked is, "How can I tell if I have a HIPAA compliant answering service?"
Customer Service | How Answering Services Work | Healthcare | Virtual Receptionists 101
By:
Jennifer M. Cronkhite
May 1st, 2020
Which is better, using a telephone answering service or a virtual assistant? Well, no one can answer that question except for you. In fact, the real question is, “Which style of support is best for you?” To gain some clarity, you must understand the basics of each style and then determine your needs. Which is why you should continue reading this article. You'll learn about answering services, virtual assistants and call centers. Then we'll walk you through some basic questions to determine your needs. By the end, you’ll have a better understanding of how to choose the right service for your business.
By:
Peter DeHaan
November 6th, 2019
Once the must-have communication status symbol, pagers have given way to the technology of the smart phone. Yet the pager has hung around in the healthcare industry as a preferred, reliable communication tool for many a long time healthcare provider. With the advent of secure text messaging it is now time to ditch the pager.