Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Blog Feature

Healthcare

By: Jennifer McGlothlin
September 2nd, 2020

If you work within the health care industry, you already know the importance of protecting patient health information (PHI). A question we are regularly asked is, "How can I tell if I have a HIPAA compliant answering service?"

Blog Feature

Healthcare

By: Aaron Boatin
June 22nd, 2020

Most health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. Bad news for protecting patient data and worse yet, a clear HIPAA violation.  

Why Use an Answering Service

Is an answering service right for your organization?

Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.

Blog Feature

Customer Service | How Answering Services Work | Healthcare | Virtual Receptionists 101

By: Jennifer M. Cronkhite
May 1st, 2020

Which is better, an answering service or a virtual assistant? Well, no one can answer that question except for you. In fact, the real question is, “Which style of support is best for you?” To gain some clarity, you must understand the basics of each style and then determine your needs. Which is why you should continue reading this article. You'll learn about answering services, virtual assistants and call centers. Then we'll walk you through some basic questions to determine your needs. By the end, you’ll have a better understanding of how to choose the right service for your business.

Blog Feature

Customer Service | Human Resources/HR Solutions | How Answering Services Work | Healthcare | Real Estate & Property Management | Entrepreneurs/Small Businesses | Attorneys | Trade Services | Virtual Receptionists 101 | IT

By: Jennifer McGlothlin
April 6th, 2020

We’re all trying to tighten up expenses during this crazy time and the family at Ambs Call Center is here for you. Learning about ways to streamline your account can dramatically reduce your answering service costs. All without affecting the service level to your customers. 

Blog Feature

Healthcare

By: Peter DeHaan
November 6th, 2019

Once the must-have communication status symbol, pagers have given way to the technology of the smart phone. Yet the pager has hung around in the healthcare industry as a preferred, reliable communication tool for many a long time healthcare provider. With the advent of secure text messaging it is now time to ditch the pager.

Blog Feature

Healthcare

By: Peter DeHaan
February 16th, 2018

For decades doctors have relied on medical answering services to provide after-hours phone support to their patients. And with the rapid changes in the healthcare industry, this is more important now than ever before.