For decades doctors have relied on medical answering services to provide after-hours phone support to their patients. And with the rapid changes in the healthcare industry, this is more important now than ever before.
Looking for an answering service can be a bit distressful, especially if you run a medical practice. You want a partner that can provide the same level of quality that your own team does, especially as your patient experience bears more importance than ever – Health insurance companies will downgrade practices and health systems with poor patient feedback.
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Most health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. Bad news for protecting patient data and worse yet, a clear HIPAA violation.
While few people are happy with the current state of healthcare in the United States, one ray of sunshine comes from the growing role medical answering services and healthcare call centers play in providing professional, personal care and attention to patients and their caregivers. Most everyone knows a medical answering service takes messages for patients who call after-hours. What they may not know is that an answering service can do so much more.
Patient care coordination means different things to different people, from provider to patient, and from insurer to the network that connects them all. Regardless of how you define it, everyone’s goals are the same: enhance quality, streamline the provision of services, increase efficiency, and reduce costs.
After being in health care administration for the last seventeen years, I find myself asking the same questions health care executives ask themselves every day. For instance, "How can I keep my staff from being overwhelmed by phone calls during office hours?"