The mission of HVAC (heating, ventilation, and air-conditioning) providers is to keep people comfortable in their homes and at work. This means air-conditioning when it’s hot outside, heat when it’s cold, and proper ventilation throughout the year. For new construction this entails a properly designed and installed system. For existing buildings, it also includes regular preventive maintenance. And because these systems normally work the way they should, people tend to take them for granted—until they stop working. This brings us to the third element of the HVAC industry: repair and replacement.
As with many service companies, the HVAC (heating, ventilation, and air conditioning) industry struggles with low margins, competitive pressures, and high expectations from customers, both commercial and residential. Gone are the days when simply returning a phone call was enough to gain new business. Today’s consumers expect an immediate response, and they will keep calling vendors until they get one who answers their phone.
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In general terms all plumbing issues fall into two categories: water is flowing where it shouldn’t or it’s not flowing where it should. But both cases cause concerns for the homeowner or business manager, and the result of that concern is a need to communicate with a plumber, to either resolve the problem fast or schedule a time to address the issue.
Whether you are a single electrician working to make a living, a small-sized firm bidding for more work, or a growing contractor set to lead your market, you must constantly balance three things: do the work, respond to existing accounts, and secure new business.
As a HVAC contractor, using a telephone answering service is a great option for you to consider. Having a live person (actually an entire team) to answer your phones when you need them 24/7 is never a bad thing. It's the ultimate in customer service and gives you a leg up on the competition.
A missed call means missed revenue. If you're in the HVAC industry you already know the demands of a 24/7 service company. Being available for new and current customers is job number one. That's where a HVAC answering service can be a real game changer for you.