Answering Service Blog

Are you a busy HVAC service manager trying to manage new installations, regular maintenance, and emergency repairs all at once? Keeping your customers comfortable can be tough, especially when HVAC problems come up at the worst times.

We’re all trying to tighten up expenses during this crazy time and the family at Ambs Call Center is here for you. Learning about ways to streamline your account can dramatically reduce your answering service costs. All without affecting the service level to your customers.

As a HVAC contractor, using a HVAC answering service is a great option for you to consider. Having a live person (actually an entire team) to answer your phones when you need them 24/7 is never a bad thing. It's the ultimate in customer service and gives you a leg up on the competition.

As with many service companies, the HVAC (heating, ventilation, and air conditioning) industry struggles with low margins, competitive pressures, and high expectations from customers, both commercial and residential. Gone are the days when simply returning a phone call was enough to gain new business. Today’s consumers expect an immediate response, and they will keep calling vendors until they get one who answers their phone.

In general terms all plumbing issues fall into two categories: water is flowing where it shouldn’t or it’s not flowing where it should. But both cases cause concerns for the homeowner or business manager, and the result is that they need to connect with a plumber, fast! That's where an answering service for plumbing companies comes to the rescue.

Whether you are a single electrician working to make a living, a small-sized firm bidding for more work, or a growing contractor set to lead your market, you must constantly balance three things: do the work, respond to existing accounts, and secure new business.

A missed call means missed revenue. If you're in the HVAC industry you already know the demands of a 24/7 service company. Being available for new and current customers is job number one. That's where a HVAC answering service can be a real game changer for you.