Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Customer Service | Human Resources/HR Solutions | How Answering Services Work | Healthcare | Real Estate & Property Management | Entrepreneurs/Small Businesses | Attorneys | Trade Services | Virtual Receptionists 101 | IT

By: Jennifer McGlothlin
April 6th, 2020

We’re all trying to tighten up expenses during this crazy time and the family at Ambs Call Center is here for you. Learning about ways to streamline your account can dramatically reduce your answering service costs. All without affecting the service level to your customers. 

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Trade Services

By: Aaron Boatin
February 29th, 2020

As a HVAC contractor, using a HVAC answering service is a great option for you to consider. Having a live person (actually an entire team) to answer your phones when you need them 24/7 is never a bad thing. It's the ultimate in customer service and gives you a leg up on the competition.   

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Trade Services

By: Peter DeHaan
March 20th, 2018

The mission of HVAC (heating, ventilation, and air-conditioning) providers is to keep people comfortable in their homes and at work. This means air-conditioning when it’s hot outside, heat when it’s cold, and proper ventilation throughout the year. For new construction this entails a properly designed and installed system. For existing buildings, it also includes regular preventive maintenance. And because these systems normally work the way they should, people tend to take them for granted—until they stop working. This brings us to the third element of the HVAC industry: repair and replacement.

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Trade Services

By: Peter DeHaan
January 11th, 2017

As with many service companies, the HVAC (heating, ventilation, and air conditioning) industry struggles with low margins, competitive pressures, and high expectations from customers, both commercial and residential. Gone are the days when simply returning a phone call was enough to gain new business. Today’s consumers expect an immediate response, and they will keep calling vendors until they get one who answers their phone.

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Trade Services

By: Peter DeHaan
December 17th, 2016

In general terms all plumbing issues fall into two categories: water is flowing where it shouldn’t or it’s not flowing where it should. But both cases cause concerns for the homeowner or business manager, and the result is that they need to connect with a plumber, fast! That's where an answering service for plumbing companies comes to the rescue. 

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Trade Services

By: Peter DeHaan
November 28th, 2016

Whether you are a single electrician working to make a living, a small-sized firm bidding for more work, or a growing contractor set to lead your market, you must constantly balance three things: do the work, respond to existing accounts, and secure new business.