Answering Service Blog
Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.
While few people are happy with the current state of healthcare in the United States, one ray of sunshine comes from the growing role medical answering services and healthcare call centers play in providing professional, personal care and attention to patients and their caregivers.
Wouldn’t it be great if employees came to work when they’re supposed to? On time, every time? In an ideal world we wouldn’t need to worry about absent employees or those who arrive late. But we do. Attendance issues are something every company faces. And the larger the company the bigger the problem.
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Calling in sick should never be hard. When you’re not feeling your best, all you want to do is go back to sleep and focus on healing, not wrack your brain trying to remember what manager is going to be in charge and the best way to reach them and alert them you won’t be making it in.
“But I DID call! It’s your fault, not mine, that you didn’t get the message.” Maybe they did call, maybe they didn’t, but either way you, as a manager, have a problem on your hands.
Business management advice blogs and forums are abound with questions about how and why employees abuse their benefits and what can be done about it.