Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Entrepreneurs/Small Businesses

By: Aaron Boatin
October 3rd, 2019

What does it take to provide top-notch customer service over the phone? It’s far more than you might think. A happy voice and a pleasant greeting isn’t nearly enough. Customer service reps need to be prepared to answer any and all sorts of questions about your company and service. They need to be charismatic, yes. But they also need to efficiently get your prospect or customers what they need.

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How Answering Services Work | Entrepreneurs/Small Businesses

By: Peter DeHaan
August 29th, 2019

Hurricane season is officially upon us. Whether or not your business is in an area prone to hurricanes, it’s wise to be prepared for the unexpected. Though the threats vary by location, no business is immune to some sort of hazard.

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Entrepreneurs/Small Businesses

By: Aaron Boatin
August 24th, 2018

An answering service is an off-site telecommunication service which many businesses invest in to manage their internal and external business communications when they are unable to answer the calls.

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Entrepreneurs/Small Businesses

By: Aaron Boatin
September 20th, 2017

As much as we take note of the dwindling number of mom and pop shops across America, modern-day small businesses can and do compete with national and international chains. Cost isn’t the only means of competition either. Larger companies are often able to bargain for less expensive variable costs with their suppliers – and thus, are more readily able to lower prices.

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Entrepreneurs/Small Businesses

By: Mike Kotsis
April 20th, 2017

One of my clients nearly buried his semi-truck dealership because he thought that as the owner, he was responsible for his business.