Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Blog Feature

Customer Service | How Answering Services Work | Virtual Receptionists 101

By: Jennifer M. Cronkhite
September 25th, 2019

Patching is essentially call center lingo for transferring a caller to your team. Patching is frequently used by switchboard operators, virtual receptionist and after-hours emergency dispatchers. In the call center industry, there are two common ways callers can be patched including, warm and cold.

Blog Feature

How Answering Services Work | Virtual Receptionists 101

By: Jennifer M. Cronkhite
April 30th, 2019

There are many reasons for business owners to consider hiring a telephone answering service. These include providing 24/7 availability, improving customer service, and enhancing customer-facing communication. However, did you know that if you hire the right answering service, they can also help you increase your sales? Here are seven ways that a phone answering service can help you close more sales.

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Blog Feature

How Answering Services Work | Virtual Receptionists 101

By: Aaron Boatin
April 29th, 2019

Using a virtual phone receptionist is a great way to impress your callers. On top of that it helps you take control of your calendar and focus on the things that matter. Here are 12 reasons why using a virtual answering service will help your business.

Blog Feature

How Answering Services Work | Virtual Receptionists 101

By: Aaron Boatin
April 9th, 2019

Leading answering service companies share several key characteristics. Business owners considering hiring an answering service should deliberate over these seven qualities that the best answering service companies have in common.

Blog Feature

Virtual Receptionists 101

By: Aaron Boatin
January 16th, 2018

Of any season throughout the year, winter is almost always the most unpredictable. And the chaos that these months can affect more than your life – they can also affect your business.