Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Customer Service | Human Resources/HR Solutions | How Answering Services Work | Healthcare | Real Estate & Property Management | Entrepreneurs/Small Businesses | Attorneys | Trade Services | Virtual Receptionists 101 | IT

By: Jennifer McGlothlin
April 6th, 2020

We’re all trying to tighten up expenses during this crazy time and the family at Ambs Call Center is here for you. Learning about ways to streamline your account can dramatically reduce your answering service costs. All without affecting the service level to your customers. 

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Customer Service | How Answering Services Work | Virtual Receptionists 101

By: Jennifer M. Cronkhite
September 25th, 2019

Patching is essentially call center lingo for transferring a caller to your team. Patching is frequently used by switchboard operators, virtual receptionist and after-hours emergency dispatchers. In the call center industry, there are two common ways callers can be patched including, warm and cold.

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How Answering Services Work | Virtual Receptionists 101

By: Jennifer M. Cronkhite
April 30th, 2019

There are many reasons for business owners to consider hiring a telephone answering service. These include providing 24/7 availability, improving customer service, and enhancing customer-facing communication. However, did you know that if you hire the right answering service, they can also help you increase your sales? Here are seven ways that a phone answering service can help you close more sales.

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How Answering Services Work | Virtual Receptionists 101

By: Aaron Boatin
April 29th, 2019

Using a virtual phone receptionist is a great way to impress your callers. On top of that it helps you take control of your calendar and focus on the things that matter. Here are 12 reasons why using a virtual answering service will help your business.

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How Answering Services Work | Virtual Receptionists 101

By: Aaron Boatin
April 9th, 2019

Leading answering service companies share several key characteristics. Business owners considering hiring an answering service should deliberate over these seven qualities that the best answering service companies have in common.