Answering Service Blog
Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.
Customer Service | Human Resources/HR Solutions | How Answering Services Work | Healthcare | Real Estate & Property Management | Entrepreneurs/Small Businesses | Attorneys | Trade Services | Virtual Receptionists 101 | IT | Shopping for an Answering Service
By:
Jennifer McGlothlin
June 2nd, 2022
We’re all trying to tighten up expenses during this crazy time and the family at Ambs Call Center is here for you. Learning about ways to streamline your account can dramatically reduce your answering service costs. All without affecting the service level to your customers.
Customer Service | How Answering Services Work | Virtual Receptionists 101
By:
Jennifer M. Cronkhite
November 30th, 2020
Patching is essentially call center lingo for transferring a caller to your team. Patching is frequently used by switchboard operators, virtual receptionist and after-hours emergency dispatchers. In the telephone answering service industry, there are two common ways callers can be patched including, warm and cold.
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Customer Service | How Answering Services Work | Healthcare | Virtual Receptionists 101
By:
Jennifer M. Cronkhite
May 1st, 2020
Which is better, using a telephone answering service or a virtual assistant? Well, no one can answer that question except for you. In fact, the real question is, “Which style of support is best for you?” To gain some clarity, you must understand the basics of each style and then determine your needs. Which is why you should continue reading this article. You'll learn about answering services, virtual assistants and call centers. Then we'll walk you through some basic questions to determine your needs. By the end, you’ll have a better understanding of how to choose the right service for your business.
How Answering Services Work | Virtual Receptionists 101
By:
Jennifer M. Cronkhite
April 30th, 2019
There are many reasons for business owners to consider hiring a telephone answering service. These include providing 24/7 availability, improving customer service, and enhancing customer-facing communication. However, did you know that if you hire the right answering service, they can also help you increase your sales? Here are seven ways that a phone answering service can help you close more sales.
How Answering Services Work | Virtual Receptionists 101
By:
Aaron Boatin
April 29th, 2019
Using a virtual phone receptionist is a great way to impress your callers. On top of that it helps you take control of your calendar and focus on the things that matter. Here are 12 reasons why using a virtual answering service will help your business.
How Answering Services Work | Virtual Receptionists 101
By:
Aaron Boatin
April 9th, 2019
Leading answering service companies share several key characteristics. Business owners considering hiring an answering service should deliberate over these seven qualities that the best answering service companies have in common.