Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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How Answering Services Work | Virtual Receptionists 101

By: Peter DeHaan
March 7th, 2024

This blog was originally published on 2/4/2019 and has been updated for relevance. You likely know that hiring a call answering service provides many benefits. And with businesses growing more each day, many turn to answering service companies to help solve their issues. Oftentimes it works, sometimes it doesn’t.

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Customer Service | Human Resources/HR Solutions | How Answering Services Work | Healthcare | Real Estate & Property Management | Entrepreneurs/Small Businesses | Attorneys | Trade Services | Virtual Receptionists 101 | IT | Shopping for an Answering Service

By: Jennifer McGlothlin
June 2nd, 2022

We’re all trying to tighten up expenses during this crazy time and the family at Ambs Call Center is here for you. Learning about ways to streamline your account can dramatically reduce your answering service costs. All without affecting the service level to your customers.

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Customer Service | How Answering Services Work | Virtual Receptionists 101

By: Jennifer M. Cronkhite
November 30th, 2020

Patching is essentially call center lingo for transferring a caller to your team. Patching is frequently used by switchboard operators, virtual receptionist and after-hours emergency dispatchers. In the telephone answering service industry, there are two common ways callers can be patched including, warm and cold.

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Customer Service | How Answering Services Work | Healthcare | Virtual Receptionists 101

By: Jennifer M. Cronkhite
May 1st, 2020

Which is better, using a telephone answering service or a virtual assistant? Well, no one can answer that question except for you. In fact, the real question is, “Which style of support is best for you?” To gain some clarity, you must understand the basics of each style and then determine your needs. Which is why you should continue reading this article. You'll learn about answering services, virtual assistants and call centers. Then we'll walk you through some basic questions to determine your needs. By the end, you’ll have a better understanding of how to choose the right service for your business.

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How Answering Services Work | Virtual Receptionists 101

By: Jennifer M. Cronkhite
April 30th, 2019

There are many reasons for business owners to consider hiring a telephone answering service. These include providing 24/7 availability, improving customer service, and enhancing customer-facing communication. However, did you know that if you hire the right answering service, they can also help you increase your sales? Here are seven ways that a phone answering service can help you close more sales.

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How Answering Services Work | Virtual Receptionists 101

By: Aaron Boatin
April 29th, 2019

Using a virtual phone receptionist is a great way to impress your callers. On top of that it helps you take control of your calendar and focus on the things that matter. Here are 12 reasons why using a virtual answering service will help your business.

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How Answering Services Work | Virtual Receptionists 101

By: Aaron Boatin
April 9th, 2019

Leading answering service companies share several key characteristics. Business owners considering hiring an answering service should deliberate over these seven qualities that the best answering service companies have in common.

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Virtual Receptionists 101

By: Aaron Boatin
January 16th, 2018

Of any season throughout the year, winter is almost always the most unpredictable. And the chaos that these months can affect more than your life – they can also affect your business.

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Virtual Receptionists 101

By: Aaron Boatin
November 3rd, 2017

A virtual receptionist is a real person who answers your phone but who isn’t stationed in your facility. They are, in essence, virtually present. But even though you can’t see them sitting there at your front desk, they’re always available to take your calls whenever you need them to.

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Virtual Receptionists 101

By: Ryan Ambs
October 9th, 2017

The phrase live receptionist is a strange one, yet most people understand what it means. It’s a plea to talk to a real person on the phone and not attempt to interact with technology.

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Virtual Receptionists 101

By: Ryan Ambs
September 18th, 2017

The idea of a virtual assistant has been an attractive option for several years to help entrepreneurs and small businesses achieve more in less time and at a lower cost. But the increased efficiency through virtual assistants is gaining traction among medium and larger businesses as well.

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Virtual Receptionists 101

By: Peter DeHaan
June 12th, 2017

Are you considering hiring a virtual receptionist? If you have a telephone, you will benefit by using one. Speaking of benefits, here is what you can expect to gain:

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Virtual Receptionists 101

By: Peter DeHaan
April 21st, 2017

When you hire an employee to answer your phone, that person works about forty hours a week, minus breaks and lunch, and doesn’t work the remaining 128 hours. That’s a lot of time when your phone isn’t covered.

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Virtual Receptionists 101

By: Peter DeHaan
March 13th, 2017

As businesses seek to increase their efficiency and decrease their costs, they look closely at their staff and the cost of that staff, which is often the single largest item on their financials.

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Virtual Receptionists 101

By: Peter DeHaan
February 13th, 2017

A virtual receptionist is someone who takes care of your phone and handles related communication, but they don’t sit in your office. They work remotely. In that sense they are virtual, even though their work is very real.

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Virtual Receptionists 101

By: Peter DeHaan
November 15th, 2016

Some people think a virtual receptionist is a piece of automated technology that answers phone calls. This couldn't be further from the truth. In reality they are a real person ready to help when you need them.

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Virtual Receptionists 101

By: Peter DeHaan
October 11th, 2016

Are you familiar with virtual receptionists? If you own or manage a business, you’ll want to know what they are and how they function. While some people think a virtual receptionist is a piece of automated technology that answers phone calls, this is not a true virtual receptionist.

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Virtual Receptionists 101

By: Peter DeHaan
February 24th, 2016

Most virtual receptionist services will answer your phone twenty-four hours-a-day, seven days-a-week. They often call this 24/7. Beware, not all 24/7 coverage is the same.

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Virtual Receptionists 101

By: Peter DeHaan
January 28th, 2016

Do you need to make sure your business phone is always answered? Maybe you’re concerned about covering the lunch hour or when your receptionist is on a break (or sick or on vacation). Perhaps you need help with your phone during staff meetings or training. Some businesses struggle to answer phone calls after hours or on weekends. Then there is the worry about calls coming in faster than your staff can handle them. The answer is not to hire another employee or banish your callers to voicemail jail. The answer is a virtual receptionist.