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Answering Service Blog

Answering Service Blog

Tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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IT

Why Managed IT Companies Need a Help Desk Answering Service

By: Jennifer McGlothlin
March 15th, 2017

If you dread calling the IT help desk for assistance, you may be surprised to know that the feeling is sometimes mutual. Though “help” is clearly stated in their job description, sometimes verbal and non-verbal cues from the help desk staff tell you that they really don’t want to be there, especially solving the same problems for the same people all the time.

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