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Answering Service Blog

Tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Healthcare

Secure Text Messaging and Email for Medical Practices

By: Aaron Boatin
November 7th, 2017

Most health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. Bad news for protecting patient data and worse yet, a clear HIPAA violation.  

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Virtual Receptionists 101

When Should You Use a Virtual Receptionist?

By: Aaron Boatin
November 3rd, 2017

A virtual receptionist is a real person who answers your phone but who isn’t stationed in your facility. They are, in essence, virtually present. But even though you can’t see them sitting there at your front desk, they’re always available to take your calls whenever you need them to.

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Why Use an Answering Service

Is an answering service right for your organization?

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How Answering Services Work

What to Expect When Working With a Telephone Answering Service

By: Aaron Boatin
October 24th, 2017

Business owners put their sweat and tears into their companies. You invest so much of your time and energy to help your business grow – hopefully to the point when it makes sense to outsource part of your operations. Though it may be gratifying to know you can afford to outsource, it can still be terrifying to put part of your business in the hands of someone else.

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Customer Service

9 Tips for Exquisite Phone Etiquette

By: Cedric Roney
October 17th, 2017

It’s easy to diminish the aspects of your business that seem trivial. Surely, prospects value your experience and know-how more than their phone experience. But the reality is, that whoever answers the phone for your business might be the first and only point of contact your prospects have with you.

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Customer Service

Disaster and Downtime: Rescued by Emergency Answering Services

By: Aaron Boatin
October 10th, 2017

Rarely are we ever prepared for natural disasters. Their devastation is product of their unpredictability. Should we have more advanced notice before a disaster strikes, perhaps we’d all be better equipped to face its impending realities. But mother nature offers no such luck, and many businesses suffer pains that could have been prevented. Hurricanes Irma, Harvey, and Jose left $150 billion in damages, and many small business owners are still wondering how to rebuild.

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Virtual Receptionists 101

What is a Live Receptionist?

By: Michelle Allan
October 9th, 2017

The phrase live receptionist is a strange one, yet most people understand what it means. It’s a plea to talk to a real person on the phone and not attempt to interact with technology.

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