Don is the proud owner of a small business. He puts his heart and soul into managing his business and making his customers happy. He starts his days as early as possible to get a headstart on the day; and he works late into the evening to plan for the next day and answer his customers’ phone calls. Don “burns the candle at both ends,” and it’s starting to take its toll. His life as a business owner is starting to spiral out of control. His days seem to drag on, and his nights seem even longer.
Hurricane season is officially upon us. Whether or not your business is in an area prone to hurricanes, it’s wise to be prepared for the unexpected. Though the threats vary by location, no business is immune to some sort of hazard.
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Many years ago, to save money, companies began to automate their incoming telephone calls. Though this reduced expenses, it also upset customers. In response to the backlash of frustrated callers, companies are now switching back to having real people talk to their customers.
Property management companies provide a vital service to harried property owners who aren’t up to the challenge of personally providing around-the-clock availability to their tenants. Professional property management companies also provide a welcomed service to tenants who desire a professional response to their housing needs, questions, and emergencies—whenever they happen to call.
What does it take to provide top-notch customer service over the phone? It’s far more than you might think. A happy voice and a pleasant greeting isn’t nearly enough. Customer service reps need to be prepared to answer any and all sorts of questions about your company and service. They need to be charismatic, yes. But they also need to efficiently get your prospect or customers what they need.
We're very excited to announce that Ambs Call Center was just awarded the 2017 ATSI Award of Excellence for answering service quality!