Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Blog Feature

Virtual Receptionists 101

By: Aaron Boatin
January 16th, 2018

Of any season throughout the year, winter is almost always the most unpredictable. And the chaos that these months can affect more than your life – they can also affect your business.

Blog Feature

How Answering Services Work

By: Aaron Boatin
January 2nd, 2018

Though they have their own, unique terms, answering services and virtual receptionists aren’t wildly different on a fundamental level. They may have been entirely separate in the past, but growing companies have started to provide a wide range of services that blur the line between them.

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Blog Feature

Virtual Receptionists 101

By: Aaron Boatin
November 3rd, 2017

A virtual receptionist is a real person who answers your phone but who isn’t stationed in your facility. They are, in essence, virtually present. But even though you can’t see them sitting there at your front desk, they’re always available to take your calls whenever you need them to.

Blog Feature

How Answering Services Work

By: Aaron Boatin
October 24th, 2017

Business owners put their sweat and tears into their companies. You invest so much of your time and energy to help your business grow – hopefully to the point when it makes sense to outsource part of your operations. Though it may be gratifying to know you can afford to outsource, it can still be terrifying to put part of your business in the hands of someone else.

Blog Feature

Customer Service

By: Aaron Boatin
October 10th, 2017

Rarely are we ever prepared for natural disasters. Their devastation is product of their unpredictability. Should we have more advanced notice before a disaster strikes, perhaps we’d all be better equipped to face its impending realities. But mother nature offers no such luck, and many businesses suffer pains that could have been prevented. Hurricanes Irma, Harvey, and Jose left $150 billion in damages, and many small business owners are still wondering how to rebuild.

Blog Feature

Virtual Receptionists 101

By: Ryan Ambs
October 9th, 2017

The phrase live receptionist is a strange one, yet most people understand what it means. It’s a plea to talk to a real person on the phone and not attempt to interact with technology.

Blog Feature

Healthcare

By: Aaron Boatin
September 26th, 2017

While few people are happy with the current state of healthcare in the United States, one ray of sunshine comes from the growing role medical answering services and healthcare call centers play in providing professional, personal care and attention to patients and their caregivers. Most everyone knows a medical answering service takes messages for patients who call after-hours. What they may not know is that an answering service can do so much more.

Blog Feature

Entrepreneurs/Small Businesses

By: Aaron Boatin
September 20th, 2017

As much as we take note of the dwindling number of mom and pop shops across America, modern-day small businesses can and do compete with national and international chains. Cost isn’t the only means of competition either. Larger companies are often able to bargain for less expensive variable costs with their suppliers – and thus, are more readily able to lower prices.

Blog Feature

Virtual Receptionists 101

By: Ryan Ambs
September 18th, 2017

The idea of a virtual assistant has been an attractive option for several years to help entrepreneurs and small businesses achieve more in less time and at a lower cost. But the increased efficiency through virtual assistants is gaining traction among medium and larger businesses as well.

Blog Feature

How Answering Services Work

By: Peter DeHaan
September 2nd, 2017

Many years ago, to save money, companies began to automate their incoming telephone calls. Though this reduced expenses, it also upset customers. In response to the backlash of frustrated callers, companies are now switching back to having real people talk to their customers.

Blog Feature

Real Estate & Property Management

By: Peter DeHaan
August 17th, 2017

Property management companies provide a vital service to harried property owners who aren’t up to the challenge of personally providing around-the-clock availability to their tenants. Professional property management companies also provide a welcomed service to tenants who desire a professional response to their housing needs, questions, and emergencies—whenever they happen to call.

Blog Feature

How Answering Services Work

By: Jennifer McGlothlin
July 6th, 2017

'Please', 'Thank You', 'May I' and 'You’re Welcome'... these are all very familiar terms of speech to all of us, yet they are words that we seem to hear less and less.

Blog Feature

Virtual Receptionists 101

By: Peter DeHaan
June 12th, 2017

Are you considering hiring a virtual receptionist? If you have a telephone, you will benefit by using one. Speaking of benefits, here is what you can expect to gain:

Blog Feature

How Answering Services Work

By: Peter DeHaan
May 26th, 2017

When you hire a full-time in-house receptionist, the cost of your new hire adds up quickly. And it’s not just the hourly rate, which inches steadily higher each year.

Blog Feature

Healthcare

By: Peter DeHaan
May 5th, 2017

Patient care coordination means different things to different people, from provider to patient, and from insurer to the network that connects them all. Regardless of how you define it, everyone’s goals are the same: enhance quality, streamline the provision of services, increase efficiency, and reduce costs.

Blog Feature

Healthcare

By: Ryan Ambs
April 22nd, 2017

After being in health care administration for the last seventeen years, I find myself asking the same questions health care executives ask themselves every day. For instance, "How can I keep my staff from being overwhelmed by phone calls during office hours?"

Blog Feature

Virtual Receptionists 101

By: Peter DeHaan
April 21st, 2017

When you hire an employee to answer your phone, that person works about forty hours a week, minus breaks and lunch, and doesn’t work the remaining 128 hours. That’s a lot of time when your phone isn’t covered.

Blog Feature

Entrepreneurs/Small Businesses

By: Mike Kotsis
April 20th, 2017

One of my clients nearly buried his semi-truck dealership because he thought that as the owner, he was responsible for his business.

Blog Feature

Human Resources/HR Solutions

By: Jennifer McGlothlin
April 19th, 2017

Calling in sick should never be hard. When you’re not feeling your best, all you want to do is go back to sleep and focus on healing, not wrack your brain trying to remember what manager is going to be in charge and the best way to reach them and alert them you won’t be making it in.

Blog Feature

IT

By: Jennifer McGlothlin
March 15th, 2017

If you dread calling the IT help desk for assistance, you may be surprised to know that the feeling is sometimes mutual. Though “help” is clearly stated in their job description, sometimes verbal and non-verbal cues from the help desk staff tell you that they really don’t want to be there, especially solving the same problems for the same people all the time.