Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Blog Feature

How Answering Services Work

By: Aaron Boatin
April 6th, 2018

Have you ever had conversations with prospects and realized they didn’t have a true understanding of what your business can do for them and how you’d do it? Some prospects may not know the best ways to shop for services in your industry. Answering services aren’t rocket science, but they too are more complex than they first appear.

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Trade Services

By: Peter DeHaan
March 20th, 2018

The mission of HVAC (heating, ventilation, and air-conditioning) providers is to keep people comfortable in their homes and at work. This means air-conditioning when it’s hot outside, heat when it’s cold, and proper ventilation throughout the year. For new construction this entails a properly designed and installed system. For existing buildings, it also includes regular preventive maintenance. And because these systems normally work the way they should, people tend to take them for granted—until they stop working. This brings us to the third element of the HVAC industry: repair and replacement.

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Blog Feature

How Answering Services Work

By: Aaron Boatin
March 13th, 2018

Companies have varying levels of answering service needs, often extending beyond the sheer need to have a professional answer customer calls. Add in the competition in today’s marketplace for answering services, virtual receptionists, and call centers, it’s no surprise that the range of partners that provide such services is quite large – from big, corporate juggernauts to small startups.

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Healthcare

By: Peter DeHaan
February 16th, 2018

For decades doctors have relied on medical answering services to provide after-hours phone support to their patients. And with the rapid changes in the healthcare industry, this is more important now than ever before.

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How Answering Services Work

By: Peter DeHaan
January 30th, 2018

With advances in technology and inexpensive telephone communications, it no longer matters where an answering service is located. Right? It’s true that answering service location ceases to be the key consideration it once was. However, location still plays a factor. To be more correct locations play a factor. This is because today’s best answering services operate out of many locations. Why does it matter for an answering service to have more than one location? In a perfect world, it doesn’t. However, problems can arise from any number of factors. Having a multilocation answering service provides a way to address these issues, whatever they may be.

Blog Feature

Virtual Receptionists 101

By: Aaron Boatin
January 16th, 2018

Of any season throughout the year, winter is almost always the most unpredictable. And the chaos that these months can affect more than your life – they can also affect your business.

Blog Feature

How Answering Services Work

By: Aaron Boatin
January 2nd, 2018

Though they have their own, unique terms, answering services and virtual receptionists aren’t wildly different on a fundamental level. They may have been entirely separate in the past, but growing companies have started to provide a wide range of services that blur the line between them.

Blog Feature

Virtual Receptionists 101

By: Aaron Boatin
November 3rd, 2017

A virtual receptionist is a real person who answers your phone but who isn’t stationed in your facility. They are, in essence, virtually present. But even though you can’t see them sitting there at your front desk, they’re always available to take your calls whenever you need them to.

Blog Feature

How Answering Services Work

By: Aaron Boatin
October 24th, 2017

Business owners put their sweat and tears into their companies. You invest so much of your time and energy to help your business grow – hopefully to the point when it makes sense to outsource part of your operations. Though it may be gratifying to know you can afford to outsource, it can still be terrifying to put part of your business in the hands of someone else.

Blog Feature

Customer Service

By: Aaron Boatin
October 10th, 2017

Rarely are we ever prepared for natural disasters. Their devastation is product of their unpredictability. Should we have more advanced notice before a disaster strikes, perhaps we’d all be better equipped to face its impending realities. But mother nature offers no such luck, and many businesses suffer pains that could have been prevented. Hurricanes Irma, Harvey, and Jose left $150 billion in damages, and many small business owners are still wondering how to rebuild.

Blog Feature

Virtual Receptionists 101

By: Ryan Ambs
October 9th, 2017

The phrase live receptionist is a strange one, yet most people understand what it means. It’s a plea to talk to a real person on the phone and not attempt to interact with technology.

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Healthcare

By: Aaron Boatin
September 26th, 2017

While few people are happy with the current state of healthcare in the United States, one ray of sunshine comes from the growing role medical answering services and healthcare call centers play in providing professional, personal care and attention to patients and their caregivers. Most everyone knows a medical answering service takes messages for patients who call after-hours. What they may not know is that an answering service can do so much more.

Blog Feature

Entrepreneurs/Small Businesses

By: Aaron Boatin
September 20th, 2017

As much as we take note of the dwindling number of mom-and-pop shops across America, modern-day small businesses can and do compete with national and international chains. Cost isn’t the only means of competition either. Larger companies are often able to bargain for less expensive variable costs with their suppliers – and thus, are more readily able to lower prices.

Blog Feature

Virtual Receptionists 101

By: Ryan Ambs
September 18th, 2017

The idea of a virtual assistant has been an attractive option for several years to help entrepreneurs and small businesses achieve more in less time and at a lower cost. But the increased efficiency through virtual assistants is gaining traction among medium and larger businesses as well.

Blog Feature

How Answering Services Work

By: Peter DeHaan
September 2nd, 2017

Many years ago, to save money, companies began to automate their incoming telephone calls. Though this reduced expenses, it also upset customers. In response to the backlash of frustrated callers, companies are now switching back to having real people talk to their customers.

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Real Estate & Property Management

By: Peter DeHaan
August 17th, 2017

Property management companies provide a vital service to harried property owners who aren’t up to the challenge of personally providing around-the-clock availability to their tenants. Professional property management companies also provide a welcomed service to tenants who desire a professional response to their housing needs, questions, and emergencies—whenever they happen to call.

Blog Feature

How Answering Services Work

By: Jennifer McGlothlin
July 6th, 2017

'Please', 'Thank You', 'May I' and 'You’re Welcome'... these are all very familiar terms of speech to all of us, yet they are words that we seem to hear less and less.

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Virtual Receptionists 101

By: Peter DeHaan
June 12th, 2017

Are you considering hiring a virtual receptionist? If you have a telephone, you will benefit by using one. Speaking of benefits, here is what you can expect to gain:

Blog Feature

How Answering Services Work

By: Peter DeHaan
May 26th, 2017

When you hire a full-time in-house receptionist, the cost of your new hire adds up quickly. And it’s not just the hourly rate, which inches steadily higher each year.

Blog Feature

Healthcare

By: Peter DeHaan
May 5th, 2017

Patient care coordination means different things to different people, from provider to patient, and from insurer to the network that connects them all. Regardless of how you define it, everyone’s goals are the same: enhance quality, streamline the provision of services, increase efficiency, and reduce costs.