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Answering Service Blog

Tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Virtual Receptionists 101

What is a Live Receptionist?

By: Michelle Allan
October 9th, 2017

The phrase live receptionist is a strange one, yet most people understand what it means. It’s a plea to talk to a real person on the phone and not attempt to interact with technology.

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How Answering Services Work

Answering Service Pricing: How to Compare Apples and Oranges

By: Aaron Boatin
October 3rd, 2017

The telephone answering service industry does a great job at confusing the heck out of you when it comes to answering service pricing.  You think a minute is really a just a minute? Nope. It would make sense that a call is just a call too, right? Not even close.

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Why Use an Answering Service

Is an answering service right for your organization?

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Healthcare

Medical Answering Services: A Must-Have for Healthcare Providers

By: Aaron Boatin
September 26th, 2017

While few people are happy with the current state of healthcare in the United States, one ray of sunshine comes from the growing role medical answering services and healthcare call centers play in providing professional, personal care and attention to patients and their caregivers. Most everyone knows a medical answering service takes messages for patients who call after-hours. What they may not know is that an answering service can do so much more.

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Entrepreneurs/Small Businesses

Answering Services for Small Businesses Are Leveling the Playing Field

By: Aaron Boatin
September 20th, 2017

As much as we take note of the dwindling number of mom and pop shops across America, modern-day small businesses can and do compete with national and international chains. Cost isn’t the only means of competition either. Larger companies are often able to bargain for less expensive variable costs with their suppliers – and thus, are more readily able to lower prices.

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Virtual Receptionists 101

Do You Need a Virtual Assistant for Your Phone?

By: Ryan Ambs
September 18th, 2017

The idea of a virtual assistant has been an attractive option for several years to help entrepreneurs and small businesses achieve more in less time and at a lower cost. But the increased efficiency through virtual assistants is gaining traction among medium and larger businesses as well.

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How Answering Services Work

How An After-Hours Answering Service Can Improve Your Life

By: Aaron Boatin
September 13th, 2017

Don is the proud owner of a small business. He puts his heart and soul into managing his business and making his customers happy. He starts his days as early as possible to get a headstart on the day; and he works late into the evening to plan for the next day and answer his customers’ phone calls. Don “burns the candle at both ends,” and it’s starting to take its toll. His life as a business owner is starting to spiral out of control. His days seem to drag on, and his nights seem even longer.

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