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Answering Service Blog

Tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

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Healthcare

What to Look for in a Medical Answering Service

By: Peter DeHaan
February 16th, 2018

For decades doctors have relied on medical answering services to provide after-hours phone support to their patients. And with the rapid changes in the healthcare industry, this is more important now than ever before.

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How Answering Services Work

Why Do You Want a Multilocation Answering Service?

By: Peter DeHaan
January 30th, 2018

With advances in technology and inexpensive telephone communications, it no longer matters where an answering service is located. Right? It’s true that answering service location ceases to be the key consideration it once was. However, location still plays a factor. To be more correct locations play a factor. This is because today’s best answering services operate out of many locations. Why does it matter for an answering service to have more than one location? In a perfect world, it doesn’t. However, problems can arise from any number of factors. Having a multilocation answering service provides a way to address these issues, whatever they may be.

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Human Resources/HR Solutions

Employee Call Off System: HR’s Missing Link

By: Peter DeHaan
January 23rd, 2018

Wouldn’t it be great if employees came to work when they’re supposed to? On time, every time? In an ideal world we wouldn’t need to worry about absent employees or those who arrive late. But we do. Attendance issues are something every company faces. And the larger the company the bigger the problem.

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Virtual Receptionists 101

Live Virtual Receptionists Can be Lifesavers This Winter

By: Aaron Boatin
January 16th, 2018

Of any season throughout the year, winter is almost always the most unpredictable. And the chaos that these months can affect more than your life – they can also affect your business.

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How Answering Services Work

Answering Services vs Virtual Receptionists - What's the Difference?

By: Aaron Boatin
January 2nd, 2018

Though they have their own, unique terms, answering services and virtual receptionists aren’t wildly different on a fundamental level. They may have been entirely separate in the past, but growing companies have started to provide a wide range of services that blur the line between them.

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Healthcare

Medical Answering Services: The Biggest Problems to Avoid

By: Aaron Boatin
December 19th, 2017

Looking for an answering service can be a bit distressful, especially if you run a medical practice. You want a partner that can provide the same level of quality that your own team does, especially as your patient experience bears more importance than ever – Health insurance companies will downgrade practices and health systems with poor patient feedback.

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