Blog Feature

Company News

By: Jennifer M. Cronkhite
June 16th, 2021

Ambs Call Center is humbled to accept the exclusive ATSI 2021 Diamond Plus Award of Excellence for best answering service. This annual award is presented by the Association of TeleServices International (ATSI) an industry trade association for telephone answering service providers. Now an 18-time winner overall and 11 consecutive year winner, Ambs Call Center was presented with the award at ATSI’s 2021 conference in Kansas City, MO.

Blog Feature

Customer Service | How Answering Services Work

By: Aaron Boatin
March 8th, 2021

So you’ve made a decision to use a telephone answering service. Congratulations! It may be one of the best business decisions you’ll make all year. Now the question becomes, “How do I call forward my phones to the answering service?” Never fear, we’ve outlined some of the most common call forwarding methods.

Why Use an Answering Service

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Blog Feature

Human Resources/HR Solutions

By: Aaron Boatin
February 8th, 2021

Unless you work in health care, you probably aren’t particularly excited about dealing with sick people all day.

Blog Feature

Human Resources/HR Solutions

By: Aaron Boatin
February 3rd, 2021

When you need to relay important information to employees, oftentimes it can be a huge challenge to do so fast and effectively. Many companies do this by making phone calls which get sent to voicemail. While others send emails that go unread.

Blog Feature

Human Resources/HR Solutions

By: Aaron Boatin
February 3rd, 2021

Business management advice blogs and forums are abound with questions about how and why employees abuse their benefits and what can be done about it.

Blog Feature

Human Resources/HR Solutions

By: Ryan Ambs
January 25th, 2021

“But I DID call! It’s your fault, not mine, that you didn’t get the message.” Maybe they did call, maybe they didn’t, but either way you, as a manager, have a problem on your hands.