If you're a lawyer who helps people with immigration law today, you're likely very busy. Especially today, there's a growing need for help with things like asylum cases and student visas.
For many years, I've helped law offices all over the country, and I've seen how important it is for them to answer every call. For those that work in immigration law, you already know missing a call can cause big problems for your business and your clients. But, if you aren't familiar yet, you might wonder why.
Well people need to trust you right away. If someone answers the phone quickly and is professional, friendly, and treats their case like it's the most important thing in the moment, it makes a good first impression. It tells people that you are organized and ready to help them with their immigration law needs.
Over the years, I've seen how a good answering service can be a real lifesaver for lawyers who work with immigration law for that very reason. So, let's take a look at 7 reasons why an immigration law answering service can help your law firm.
1. Answering Service Agents Allow You to Be Compassionate 24/7
Immigration law deals with people's lives. It's about their homes, their families, and where they can live. This means you need to be kind and professional when you talk to them. They might be worried or not be able to speak English very well. As someone who has answered on behalf of our clients in immigration law firms, I know that being clear and caring from the start is super important.
If you're answering the phone for your law firm while handling current clients' cases, you're not going to be able to be on your A-game with every call. You might forget a name, a number, or worse—sound too busy to deal with a new client.
An answering service agent? They spend 100% of their time and attention from the moment the call starts to the moment the call ends on making your caller feel welcome. They're representing your firm in the best possible light while capturing their information for you to follow-up.
2. Immigration Law Answering Services are Available 24/7, Even When You Aren't
Things can be urgent in immigration law. There are deadlines and rules that can change fast. Sometimes, people in trouble might need a lawyer right away. If you miss their call, it can be really bad for them and their immigration law case. You have to be ready to answer when they need you.
A law firm answering service ensures that you're picking up cases from anyone that needs immigration help 24/7.
What if you're able to handle calls during the day and just want information captured when you step out of the office? Good news: a legal answering service can support your after hours calls exclusively if you so choose.
3. Legal Answering Service Agents Are Bilingual, Extending Your Law Firm's Reach
Plus, many people who need help with immigration law come from different countries and speak different languages. It can be hard for your office to handle all those calls. Everytime you say "No habla espanol", you're losing a client. So, what's the solution to that problem? Someone that can speak Spanish to bridge that language gap!
That's why having an answering service that can speak other languages can be a huge help for immigration law firms everywhere. Bilingual answering services are popular with law firms for this very reason. Our legal clients certainly appreciate it, but their clients appreciate it more.
4. You're Getting Customer Service Professionals Helping Your Clients
The people at a good answering service are trained to be polite and helpful. They know that people calling about immigration law might be stressed, so they try to be kind and professional. That's why it's important to choose an answering service that has a process for training it's agents.
Bonus: Find an award-winning answering service that's worked with legal clients!
5. They Can Patch Calls From Leads to Your Office If There's Someone Available
Answering services can learn which calls about immigration law are most important. If they aren't pressing, they'll write the information down and send it for you to review whenever you're free.
But if it's pressing? They can send those calls to your office right away so your team can deal with the urgent case immediately. That way you show your lead how serious you are about their case and maintain that speed-to-lead against your competition.
6. They Offer Integrations to Make Your Law Firm's Workflows Smoother
A good answering service can work with the software your immigration law office uses. This makes it easier to keep track of calls and messages that you get! You can learn more about answering service integrations for law firms here.
7. Legal Answering Services Free Up Your Time to Focus on Immigration Law
When someone else is answering the phone, you and your staff have more time to work on immigration law cases and help your clients.
I remember one immigration law office that was getting lots of calls after hours from people who were scared and needed help with asylum cases. Their own staff couldn't handle the sudden influx of calls. So, they turned to our answering service, and included our bilingual service. It made a huge difference. Every call was answered, the right info was taken down, and the lawyer on call knew right away about the emergencies. This gave the lawyers more time to work on the important immigration law cases.
That's exactly why a legal answering service might be the best thing you can get for your law firm.
4 Things to Remember When Picking the Right Answering Service for Your Immigration Law Office
When you're looking for an answering service for your immigration law firm, here are some things to think about:
- Make sure they have worked with other law offices before. They should know how law offices work and why it's important to keep things private in immigration law.
- The people who answer the phone should be trained to be kind and understand that people calling about immigration law might be worried.
- If you help people who speak other languages, ask if the answering service has people who can speak those languages too.
- See if the answering service can work with the software your immigration law office uses.
Get Started with an Immigration Law Answering Service Today!
For lawyers who work with immigration law, being able to talk to people clearly and answer their calls is super important right now. A good answering service can help make sure you don't miss important calls and that your clients feel heard and supported as they deal with immigration law.
You can learn more about how our law firm answering services have helped grow thousands of law firms across the country. If you're eager to get support soon, you can contact us here to learn more about how we can help your exact needs. Remember, a reliable answering service is a smart choice for any immigration law firm that wants to do its best.
Helpful resources:
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