Aaron Boatin

Are your employees frequently calling off from work?

Are you a busy HVAC service manager trying to manage new installations, regular maintenance, and emergency repairs all at once? Keeping your customers comfortable can be tough, especially when HVAC problems come up at the worst times.

Feeling overwhelmed trying to keep track of leads, manage service schedules, or handle customer inquiries? You may be in the market for a CRM software to boost your HVAC company’s efficiency! Imagine having everything you need to streamline your tasks and stay organized—all in one location. Though, with so many CRM options out there, finding the right one can be a bit daunting.

If you're an Ambs Call Center customer who isn't using the myAmbs Web Portal, you're missing out. This isn't one of those portals that takes forever to figure out and by the time you do, crashes. Oh, no. We've customized the portal specifically for your use, not ours.

So, you've probably been shopping for an answering service, and you keep seeing the term "minutes". Sure, you get that its referring to how many minutes you use monthly for when you answer a call. But, while the idea is simple, figuring out just how many minutes of service you'll need can be a bit trickier. And what are the other factors that would increase or decrease the number of minutes you use?

You're probably aware that the customer service landscape is changing by the second. The need for a cheaper, more efficient, and consistent customer service solution grows greater every day, but what if that solution is already here?

"Commitment to quality is a core value at Ambs Call Center.” — Aaron Boatin, President of Ambs Call Center

This blog was originally published on 1/18/2021 and has been updated for relevance.

Small business owners are used to working late. But burning the candle at both ends will start to take its toll. And for many, even yourself, your business may suffer.

This blog was originally published on 3/24/23 and has been updated for relevance.

Unless you work in health care, you probably aren’t particularly excited about dealing with sick people all day.

This blog was originally published on 3/1/20 and has been updated for relevance. If you search “answering service” on Google, you’ll likely find more results than you expected. While it’s great having so many options to choose from, it might be hard knowing which to choose.

Business management advice blogs and forums are abound with questions about how and why employees abuse their benefits and what can be done about it.

The telephone answering service industry does a great job at confusing the heck out of you when it comes to answering service pricing. You think a minute is really just a minute? Nope. It would make sense that a call is just a call too, right? Not even close.

JACKSON, MICHIGAN, UNITED STATES, November 1, 2022 /EINPresswire.com/ -- Ambs Call Center is an award-winning call center company that has been in business since 1932. It is a unique example of a mission-driven company that has stuck to its values through decades of fluctuating market conditions, only to emerge as a frontrunner in high-tech communication for businesses of all sizes.

Looking for a medical answering service can be a bit distressful, especially if you run a medical practice. You want a partner that can provide the same level of quality that your own team does, especially as your patient experience bears more importance than ever – Health insurance companies will downgrade practices and health systems with poor patient feedback.

This blog was originally published on 4/25/22 and has been updated on 3/28/24 for relevance. Have you ever looked for the price of a business’ service or product and come up empty? We're so used to shopping on Amazon where the prices of everything are listed. So, when it comes to answering services, why is hiding the service prices the norm? And is it necessary?

When you need to relay important information to employees, oftentimes it can be a huge challenge to do so fast and effectively. Many companies do this by making phone calls which get sent to voicemail. While others send emails that go unread.

Ambs Call Center was just awarded the 2020 ATSI Award of Excellence for answering service quality. This marks the 10th consecutive year that our team has earned this award and overall the 29th time we've won an Award of Excellence. We couldn't be prouder of our dedicated team who maintain such high quality standards. The reason we take part in these independent quality assurance programs isn’t for a trophy or a logo to put on our website. We do it because we want to have an outsider's view of how we're running our business. We do it because one of our core values is 'We are Committed to Quality.' Having said all this, we are incredibly proud to have earned the 2020 ATSI Award of Excellence. Listen to our recent interview to hear about how our staff persevered in 2020.

Most health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. If your medical answering service is sending PHI via regular text messages, they should know better. It's bad news for protecting patient data and worse yet, a clear HIPAA violation.