Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Aaron Boatin

Aaron Boatin

Aaron Boatin is President of Ambs Call Center, a virtual receptionist and telephone answering service provider. His passion is helping clients' businesses succeed. Melding high tech with high touch to provide the best customer service experience for clients is his core focus.

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Company News

By: Aaron Boatin
October 5th, 2021

There are many things that prospective buyers of telephone answering service expect. At the top of the list, are a prompt answer, minimal hold time, and timely call escalation.  In our 89 years in existence, we’ve never faced something so impactful as the Coronavirus pandemic. I’m proud of how dedicated our team has been, showing up 24/7 to help our clients and their callers. It hasn’t been easy, and we’ve all been working overtime to help our customers.

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Customer Service | How Answering Services Work

By: Aaron Boatin
March 8th, 2021

So you’ve made a decision to use a telephone answering service. Congratulations! It may be one of the best business decisions you’ll make all year. Now the question becomes, “How do I call forward my phones to the answering service?” Never fear, we’ve outlined some of the most common call forwarding methods.

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Human Resources/HR Solutions

By: Aaron Boatin
February 8th, 2021

Unless you work in health care, you probably aren’t particularly excited about dealing with sick people all day.

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Human Resources/HR Solutions

By: Aaron Boatin
February 3rd, 2021

When you need to relay important information to employees, oftentimes it can be a huge challenge to do so fast and effectively. Many companies do this by making phone calls which get sent to voicemail. While others send emails that go unread.

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Human Resources/HR Solutions

By: Aaron Boatin
February 3rd, 2021

Business management advice blogs and forums are abound with questions about how and why employees abuse their benefits and what can be done about it.

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Human Resources/HR Solutions

By: Aaron Boatin
January 18th, 2021

It's simply a fact of life. From time to time, employees are going to call in sick or have to miss work for another reason. And every time one of them does, it can wreak havoc on you as an HR manager.