Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Aaron Boatin

Aaron Boatin

Aaron Boatin is President of Ambs Call Center, a virtual receptionist and telephone answering service provider. His passion is helping clients' businesses succeed. Melding high tech with high touch to provide the best customer service experience for clients is his core focus.

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Customer Service | How Answering Services Work

By: Aaron Boatin
March 8th, 2021

So you’ve made a decision to use a telephone answering service. Congratulations! It may be one of the best business decisions you’ll make all year. Now the question becomes, “How do I call forward my phones to the answering service?” Never fear, we’ve outlined some of the most common call forwarding methods.

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Human Resources/HR Solutions

By: Aaron Boatin
February 8th, 2021

Unless you work in health care, you probably aren’t particularly excited about dealing with sick people all day.

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Blog Feature

Human Resources/HR Solutions

By: Aaron Boatin
February 3rd, 2021

When you need to relay important information to employees, oftentimes it can be a huge challenge to do so fast and effectively. Many companies do this by making phone calls which get sent to voicemail. While others send emails that go unread.

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Human Resources/HR Solutions

By: Aaron Boatin
February 3rd, 2021

Business management advice blogs and forums are abound with questions about how and why employees abuse their benefits and what can be done about it.

Blog Feature

Human Resources/HR Solutions

By: Aaron Boatin
January 18th, 2021

It's simply a fact of life. From time to time, employees are going to call in sick or have to miss work for another reason. And every time one of them does, it can wreak havoc on you as an HR manager.

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Company News

By: Aaron Boatin
December 9th, 2020

Ambs Call Center was just awarded the 2020 ATSI Award of Excellence for answering service quality. This marks the 10th consecutive year that our team has earned this award and overall the 29th time we've won an Award of Excellence. We couldn't be prouder of our dedicated team who maintain such high quality standards. The reason we take part in these independent quality assurance programs isn’t for a trophy or a logo to put on our website. We do it because we want to have an outsider's view of how we're running our business. We do it because one of our core values is 'Service to the Customer above all else.' Having said all this, we are incredibly proud to have earned the 2020 ATSI Award of Excellence. Listen to our recent interview to hear about how our staff persevered in 2020.