Aaron Boatin

This blog was originally published on 1/18/2021 and has been updated for relevance.

Small business owners are used to working late. But burning the candle at both ends will start to take its toll. And for many, even yourself, your business may suffer.

This blog was originally published on 3/24/23 and has been updated for relevance.

This blog was originally published on 3/1/20 and has been updated for relevance. If you search “answering service” on Google, you’ll likely find more results than you expected. While it’s great having so many options to choose from, it might be hard knowing which to choose.

The telephone answering service industry does a great job at confusing the heck out of you when it comes to answering service pricing. You think a minute is really just a minute? Nope. It would make sense that a call is just a call too, right? Not even close.

JACKSON, MICHIGAN, UNITED STATES, November 1, 2022 /EINPresswire.com/ -- Ambs Call Center is an award-winning call center company that has been in business since 1932. It is a unique example of a mission-driven company that has stuck to its values through decades of fluctuating market conditions, only to emerge as a frontrunner in high-tech communication for businesses of all sizes.

There are many things that prospective buyers of telephone answering service expect. At the top of the list, are a prompt answer, minimal hold time, and timely call escalation. In our 90 years in existence, we’ve never faced something so impactful as the Coronavirus pandemic. I’m proud of how dedicated our team has been, showing up 24/7 to help our clients and their callers. It hasn’t been easy, and we’ve all been working overtime to help our customers.

Looking for a medical answering service can be a bit distressful, especially if you run a medical practice. You want a partner that can provide the same level of quality that your own team does, especially as your patient experience bears more importance than ever – Health insurance companies will downgrade practices and health systems with poor patient feedback.

This blog was originally published on 4/25/22 and has been updated on 3/28/24 for relevance. Have you ever looked for the price of a business’ service or product and come up empty? We're so used to shopping on Amazon where the prices of everything are listed. So, when it comes to answering services, why is hiding the service prices the norm? And is it necessary?

Unless you work in health care, you probably aren’t particularly excited about dealing with sick people all day.

When you need to relay important information to employees, oftentimes it can be a huge challenge to do so fast and effectively. Many companies do this by making phone calls which get sent to voicemail. While others send emails that go unread.

Business management advice blogs and forums are abound with questions about how and why employees abuse their benefits and what can be done about it.

Ambs Call Center was just awarded the 2020 ATSI Award of Excellence for answering service quality. This marks the 10th consecutive year that our team has earned this award and overall the 29th time we've won an Award of Excellence. We couldn't be prouder of our dedicated team who maintain such high quality standards. The reason we take part in these independent quality assurance programs isn’t for a trophy or a logo to put on our website. We do it because we want to have an outsider's view of how we're running our business. We do it because one of our core values is 'We are Committed to Quality.' Having said all this, we are incredibly proud to have earned the 2020 ATSI Award of Excellence. Listen to our recent interview to hear about how our staff persevered in 2020.

Most health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. If your medical answering service is sending PHI via regular text messages, they should know better. It's bad news for protecting patient data and worse yet, a clear HIPAA violation.

“You never get a second chance to make a first impression.” It's one of my favorite quotes by Will Rogers. It applies to all interactions we have with customers. Especially when it comes to the telephone answering techniques you use in your business.

Doctors answering services have been around for a long time. But that doesn’t mean they’re obsolete. In fact, they may be more important now than ever before. Throughout this time the medical answering service has continued to evolve to meet healthcare providers’ needs and their patients’ expectations. With an emphasis on the personal touch, a patient answering service applies the latest technology to their service offerings so they can provide best-in-class service to their healthcare clients.

This blog was originally published on 6/29/20 and has been updated for relevance.

All business owners know how critical customer satisfaction is to their company’s success. But the most successful owners understand how closely customer satisfaction is tied to profitability. That's why it is really important to pick the right answering service. A poor customer experience is often the reason people choose to stop doing business with you. In fact, 71% of U.S. consumers chose to end a business relationship because they were turned off by a bad customer service experience. And lost customers impacted those business’ bottom lines.

As a HVAC contractor, using a HVAC answering service is a great option for you to consider. Having a live person (actually an entire team) to answer your phones when you need them 24/7 is never a bad thing. It's the ultimate in customer service and gives you a leg up on the competition.

What does it take to provide top-notch customer service over the phone? It’s far more than you might think. A happy voice and a pleasant greeting isn’t nearly enough. Customer service reps need to be prepared to answer any and all sorts of questions about your company and service. They need to be charismatic, yes. But they also need to efficiently get your prospect or customers what they need.