Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Aaron Boatin

Aaron Boatin is President of Ambs Call Center, a virtual receptionist and telephone answering service provider. His passion is helping clients' businesses succeed. Melding high tech with high touch to provide the best customer service experience for clients is his core focus.

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How Answering Services Work

By: Aaron Boatin
June 29th, 2020

Do you find yourself struggling to keep up with the things on your to-do list to keep your business running? Do you feel like you’re on a treadmill where you can't afford to jump off to work on the business instead of in it? That’s where using an answering service for small business can free you from being tied to the phone so you can get some work done.

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Healthcare

By: Aaron Boatin
June 22nd, 2020

Most health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. Bad news for protecting patient data and worse yet, a clear HIPAA violation.  

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Customer Service | How Answering Services Work

By: Aaron Boatin
June 17th, 2020

So you’ve made a decision to use an answering service or call center. Congratulations! It may be one of the best business decisions you’ll make all year. Now the question becomes, “How do I call forward my phones to the answering service?” Never fear, we’ve outlined some of the most common call forwarding methods.

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Human Resources/HR Solutions

By: Aaron Boatin
May 14th, 2020

It's simply a fact of life. From time to time, employees are going to call in sick or have to miss work for another reason. And every time one of them does, it can wreak havoc on you as an HR manager.

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How Answering Services Work

By: Aaron Boatin
May 5th, 2020

All business owners know how critical customer satisfaction is to their company’s success. But the most successful owners understand how closely customer satisfaction is tied to profitability. That's why it is really important to pick the right answering service. A poor customer experience is often the reason people choose to stop doing business with you. In fact, 71% of U.S. consumers chose to end a business relationship because they were turned off by a bad customer service experience. And lost customers impacted those business’ bottom lines.

Blog Feature

How Answering Services Work

By: Aaron Boatin
March 1st, 2020

When looking for a telephone answering service, it’s easy to be overwhelmed by the sheer volume of companies that show up on your Google search.