Answering Service Blog
Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.
Modern telephone answering services charge by the minute. It's the most fair and accurate way to account for the work they do for you. In the answering service industry, this is known as work time. Think of them as your staff on demand where you are only paying someone when they are actually working.
The telephone answering service industry does a great job at confusing the heck out of you when it comes to answering service pricing. You think a minute is really a just a minute? Nope. It would make sense that a call is just a call too, right? Not even close.
Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.
Ambs Call Center was just awarded the 2019 ATSI Award of Excellence for answering service quality. This marks the 9th consecutive year that our team has earned this award and overall the 24th award for quality. We couldn't be prouder of our dedicated team who maintain such high quality standards.
Using a virtual phone receptionist is a great way to impress your callers. On top of that it helps you take control of your calendar and focus on the things that matter. Here are 12 reasons why using a virtual answering service will help your business.
Leading answering service companies share several key characteristics. Business owners considering hiring an answering service should deliberate over these seven qualities that the best answering service companies have in common.
Most health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. Bad news for protecting patient data and worse yet, a clear HIPAA violation.