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Answering Service Blog

Answering Service Blog

Read Ambs' blog for tips, tricks, and inside information from answering service veterans on how to create a culture of professional, customer-focused voices.

Aaron Boatin

Aaron Boatin is President of Ambs Call Center, a virtual receptionist and telephone answering service provider. His passion is helping clients' businesses succeed. Melding high tech with high touch to provide the best customer service experience for clients is his core focus.

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How Answering Services Work

What is Time Based Answering Service Pricing?

By: Aaron Boatin
August 19th, 2019

Modern telephone answering services charge by the minute. It's the most fair and accurate way to account for the work they do for you. In the answering service industry, this is known as work time. Think of them as your staff on demand where you are only paying someone when they are actually working. 

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How Answering Services Work

Answering Service Pricing: How to Compare Apples and Oranges

By: Aaron Boatin
August 19th, 2019

The telephone answering service industry does a great job at confusing the heck out of you when it comes to answering service pricing.  You think a minute is really a just a minute? Nope. It would make sense that a call is just a call too, right? Not even close.

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Why Use an Answering Service

Is an answering service right for your organization?

Get our free infographic, illustrating how partnering with an answering service can grow your business, by subscribing to our blog.

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Company News

2019 Answering Service Award for Quality

By: Aaron Boatin
June 27th, 2019

Ambs Call Center was just awarded the 2019 ATSI Award of Excellence for answering service quality. This marks the 9th consecutive year that our team has earned this award and overall the 24th award for quality. We couldn't be prouder of our dedicated team who maintain such high quality standards.

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How Answering Services Work | Virtual Receptionists 101

12 Reasons you Need a Virtual Phone Receptionist Service

By: Aaron Boatin
April 29th, 2019

Using a virtual phone receptionist is a great way to impress your callers. On top of that it helps you take control of your calendar and focus on the things that matter. Here are 12 reasons why using a virtual answering service will help your business.

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How Answering Services Work | Virtual Receptionists 101

7 Qualities the Best Answering Service Companies Have in Common

By: Aaron Boatin
April 9th, 2019

Leading answering service companies share several key characteristics. Business owners considering hiring an answering service should deliberate over these seven qualities that the best answering service companies have in common.

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Healthcare

Secure Text Messaging and Email for Medical Practices

By: Aaron Boatin
January 3rd, 2019

Most health care providers send text messages and emails throughout their day. Unfortunately many are choosing unsecured methods of transmission. Bad news for protecting patient data and worse yet, a clear HIPAA violation.  

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